Why doesn't the landline phone work? This question is sometimes faced by owners of companies that use fixed-line communications, subscribers - individuals who use a landline phone to communicate with relatives, friends, colleagues, etc. There are many reasons that lead to communication problems.
It is difficult for an ordinary person to independently determine what specifically caused the fact that one cannot use communication services, and even more so to eliminate the cause. Of course, if we are not talking about something banal, for example, the telephone is not plugged into the socket or the wire in the apartment is damaged.
Land phone not working: what to do first?
If you find communication problems, you need to try to understand on your own whether their cause can be located on the territory of the apartment. To do this is quite simple:
- Check if the phone is plugged in.
- Make surethat the telephone line cable is included in the device.
- Check the integrity of the cable by carefully inspecting it (this is especially true for families with small children or pets).
Of course, you can not bother and immediately contact the employees of the company providing communication services. However, an initial inspection can greatly help and speed up the process of restoring the network.
Land phone not working - where to call?
So, if during the initial inspection it was possible to identify some difficulties, for example, cable damage, or, conversely, self-diagnosis did not lead to the discovery of a possible cause, then you need to contact the support line to report that it does not work landline phone.
To get an unambiguous answer on which number to contact, you need to know for sure which provider's services are used. Most often, subscribers know which company they pay monthly for certain communication services. As a last resort, you can always look at the contract for the provision of communication services, which is concluded with the telephone company, and clarify its name. By the way, this documentation may also contain contacts for the support line.
For MGTS subscribers
So, a person is faced with a situation where the landline telephone MGTS does not work. Who to call first? This communication service provider offers to contact a single contact center in case of problems. counseling serviceoperates around the clock (even on holidays you can contact it) and is a kind of "first aid". Qualified employees will try to remotely figure out what is the reason for the inoperability of the client's telephone line. If the recommendations received from the employee turn out to be ineffective, then it is possible to call the master.
So, if the MGTS landline phone is not working, where should I call? If it is possible to contact the customer consultation service from another working phone, then the following numbers should be dialed: 8 (495) 636 -06-36. You can also call the same unified customer service center from your mobile at 0636. In either case, you can get through to a consultant and solve the problem.
For Rostelecom subscribers
For Rostelecom subscribers who use fixed-line services, it will also be useful to know that they can get advice at the contact center. The principle of getting advice is not much different from calling any other company providing communication services: you need to introduce yourself, indicate the address or number of the contract regarding which you need help.
So, if the Rostelecom landline telephone is not working, where should I call? You can report a problem or get other information about your account, connected services, place an application to call a wizard, etc., using the following contacts:
- 8-800-100-08-00 - operator hotline (the call will be free not only fromMoscow, but also from other regions);
- 150 is a short number for calling from a landline phone, which is also served by this organization.
Please note that if the client's question is not related to the fact that the landline phone does not work, but a regular consultation is required, then you can use the services of your personal account. For Rostelecom customers, it is the same for all services: TV, telephony, Internet. Here you can connect / disconnect channel packages, view the balance or the generated account.
General information
Sometimes, there is a massive problem when in Moscow landline phones do not work for many subscribers. This can be due to both a breakdown of the equipment that ensures the operation of the telephone line, and planned repair work. In any case, when calling the hot service number, the client will receive maximum information about this. In particular, he will be able to find out when the provision of communication services will be approximately resumed.
If the client's problem is not related to these reasons, it is recommended to provide the best known information to the dispatcher in order to promptly resolve the situation.
Conclusion
In this article, we talked about what to do if the landline phone does not work. We also provided contacts of two organizations providing fixed-line communication services. If the subscriber uses another provider, then specifyYou can contact the support service on the official website of the organization, or by carefully studying the contract.
