Every modern person has at least one registered e-mail. As a rule, most people in Russia are registered on the Mail.ru service, which, according to some reports, is not very stable. Therefore, you can often encounter the problem that Mail.ru does not work. There can be many reasons for logging into a personal account, but problems do not always occur on the server side. In some cases, the user himself can solve certain errors.
Invalid username or password
As a rule, an incorrectly specified login or password is considered the main reason why Mail.ru mail does not work. The entered data must be checked several times. It is also recommended to pay attention to the fact that the keyboard is translated to the correct layout, and the Caps Lock function is disabled.
Account Blocking
If a user has not used his account for a long time, that is, he did not activate it at least once within six months, then he could be blocked. Usually,the system should automatically warn about this at the time of entering the correct login and password. In certain situations, Mail.ru does not work due to spamming from the user's email.
In such situations, users are asked to restore access to their account using a mobile phone number or using the alternate email address provided during registration. When using the first option, an SMS message with a short access code should be sent to the phone number, which should be specified in the system. In the case of the second option, a link will be sent to the alternate email address, which you will need to follow in order to regain access to your account.
It should be noted that if it is not possible to use a mobile phone number in this situation, then it is proposed to click on the appropriate button. After that, enter the access code that will be received. As a result, a recovery form will open before the user, which will need to be filled out, indicating as much information about the mailbox as possible.
As a rule, sometimes, for security reasons, the account is temporarily blocked by the system in order to protect personal data. If Mail.ru mail is not working today, it is recommended to immediately try to restore access. In this case, you will be asked to familiarize yourself with information that will help protect the user from hacking in the future. Therefore, you should take a responsible approach to the process of registration and entering personal data.
Incorrect settingsbrowser
Another reason why Mail.ru does not work and the user cannot log into his mailbox is incorrectly set browser settings. To solve the problem, you should enable saving cookies, clear the cache and cookies that contribute to the incorrect operation of the browser.
In addition, if the user has not updated the browser for a long time, then it is advisable to carry out this operation, since a conflict may arise between the service and the outdated version of the browser.
Connection blocked by antivirus
Such a reason is not often considered the reason why Mail.ru mail does not work. However, such cases still happen, and it is impossible not to mention them. So, during the blocking, it is recommended to suspend the antivirus for a while and check the possibility of logging into the service account. If the connection is successful, go to the antivirus settings and add the Mail.ru site to the list of exceptions. These actions are necessary so that the antivirus does not pay attention to the specified site in the future.
Missing installed updates on the computer
If Mail.ru does not work, then the reason may also be the lack of installed updates on your personal computer. As you know, new updates regularly appear for the Windows operating system, which it is advisable to install always and withoutexceptions. If the user has disabled the automatic installation of updates, then they should be installed independently. To do this, go to the "Control Panel" menu, select "Windows Update", and then click on the "Search for updates" button, which will be located in the left area of the window.
The transition is not to the Mail.ru service
If Mail.ru does not work, it is advisable to make sure that Mail.ru is displayed in the address bar of the browser, that is, whether the user made a mistake while filling in the address bar. It should also be noted that it is not so difficult for viruses to make changes to the hosts file located on the computer. As a result, the user can enter one address and be redirected to a completely different one.
In this case, if the user noticed that Mail.ru is not working or there is an error in the address, it is highly recommended to change the account password by going directly to the Mail.ru service. After that, you should scan the system with an antivirus or use special curing utilities that will identify viruses in the system.
So, the main reasons were considered, due to which the user in certain situations will not be able to log into his account. The Mail.ru system is the most popular, and in order to avoid problems, you should be careful about the registration process and entering user data. If it is not possible to restore access to the mailbox, it is advisable to write a letter to the support service, where you will need tobriefly describe the problem.
