The help of a mobile operator's contact center specialist may be required in various situations. Many subscribers do not know that you can independently receive any information about your number, and for each question that arises, they contact the support line.
The Tele2 contact center works without days off and time limits, which means that at any time you can ask a question of interest and get an answer from a qualified employee. We will tell you later in the article how you can contact a specialist via a mobile gadget, and whether it is possible to do this while being outside your region.
General Description
The Tele2 contact center, like many customer service services of other telecom operators, allows you to quickly and completely free of charge receive the information of interest to the client. According to the terms of consultation, information is provided only to the owner of the number, that is, the person to whom the SIM card is registered. In practice, it turns out that it is enough to know who the number is issued to. After all, it often happens like this - SIM cards were bought, for example, by a husband for his wife and daughter and,respectively, are officially listed behind him. At the same time, it is not at all necessary that the wife will not be able to clarify the data of interest to her on her SIM card and contact the Tele2 contact center.
Free call from any number
You can call the customer support center not only from the SIM card that is serviced by this telecom operator. There are times when the SIM card does not work, and in order to find out why this happens, you need to contact the Tele2 contact center from the number of another operator or landline phone. The number for such calls is: 8-800-555-0611.
When you call him, you can not worry that some part of the money will be deducted from the balance. After dialing the number, the subscriber will be in the same voice menu as when contacting the SIM card of an alternative operator.
By the way, the same number can be successfully used for calls from roaming, though only on-net.
Free call from Tele2 SIM card
You can also call the Tele2 contact center using a standard short number. This can only be done by the operator's clients (i.e., only from a black SIM card) while in their home region. Such a call will also be free. The dialing number is 611. After the connection is established, the client will have the opportunity to either solve the existing issue on their own, through the voice menu, or wait for the help of a support service specialist.
Calls from international roaming
When traveling abroad, clients of the alternativethe operator can also clarify existing questions and call the Tele2 contact center. The phone number for such calls is also free: +7-951-520-0611. Money will not be withdrawn for negotiations with a specialist, but on condition that the call is made from the SIM card of this operator.
Before traveling to other countries, you need to make sure that roaming is provided there and read the billing information. Please note that prices differ for each country.
Other ways to get advice by number
Is it necessary to call the Tele2 contact center (the subscriber service number was given earlier) to get answers to your questions regarding the number? At the moment, customers have several options for communicating with Tele2 employees. In addition, all information about tariff plans (including those that have already been archived), additional services, conditions for using a SIM card, etc., is posted on the official website of the operator.
Here you can find out how to enable or disable various options, what will be the cost of communication services in roaming within the country or abroad, what can be done to optimize costs, etc.:
- Personal account. The personal page of the subscriber, which contains data on his number and a number of tools for managing it - all operations and complete information about the account, etc. are available here.
- Complaint and suggestion form is also available onthe official website of the described company. Here you can make an interesting proposal or reveal dissatisfaction with the quality of communication, incorrect billing, etc.
- E-mail. You can also send a question to t2 info@ tele2. ru. The text of the e-mail should contain comprehensive information (the phone number in question and a detailed description of the problem) and indicate the basic data of the owner of the number - at the first stage, the full name will be enough. At the end of the letter, you should indicate the contact details by which the support staff can contact the subscriber, if necessary.
We repeat once again that if you can’t get an answer to a question on your own or solve a problem with a number, you can always call the Tele2 contact center (Moscow number - 0611 (when calling from an operator’s SIM card or 8-800 -555-0611 - from a number served by another carrier).
