Megafon, like other Big Three operators, has branches all over Russia. Each region, accordingly, has its own contact center, since the number of subscribers does not allow us to quickly serve everyone with the help of one office.
Each subscriber can contact the support service via 0500. This automatically determines whether the number belongs to any region, and the person gets to "their" operator.
For example, if a client of the Megafon company (North-West) decides to call the operator while in Novosibirsk, at number 0500, he will contact his native branch, and not the Siberian one, or the call will be impossible to make.
Who works there?
First of all, it should be noted that the CC (contact center) employs mostly young people. The task of the specialist is to advise the subscriber on his number, services and tariffs.
At the same time, the employee’s conversation time with the subscriber is limited to 2.5 minutes (via internalinstructions).
Therefore, before calling the operator ("Megaphone", North-West), you should clarify your question, and not think during communication what you need to ask.
Opportunities
You can call the CC for any reason related to communication services. You can dial 0500 even from a number that was blocked due to loss or voluntarily for 6 months. It is also possible to contact the call center completely free of charge if the number runs out of money.
All this is provided to the subscriber if he is in the home area, that is, in the region of the Megafon company (North-Western branch), whose operators connected the SIM card.
Write-offs as one of the reasons for contacting
In the event that the subscriber has problems with the fact that money is debited from the account, the operator simply needs to call. "Disappearance" can be explained by the fact that the number has subscriptions that the client himself accidentally connected. Such paid content is disabled from the number and a ban is placed on the activation of such services.
There are cases when subscribers accidentally change tariffs or turn off services that offer discounts on SMS, calls or internet. Here it turns out that a person uses the same, and the money is written off in a larger amount. This is not very pleasant, but you can resolve the issue by calling the operator at the North-Western branch of MegaFon OJSC.
Specialist Opportunities
It should be remembered by all subscribers without exception thatA CC specialist will never be able to fix the Internet, restore a lost SIM card, or solve a client's financial problems here and now. Employees who answer people are consultants of the Megafon company (North-West). How to call the operator to leave a request will be indicated below.
If, for example, in some area the base station that distributes the signal breaks down, the specialist will not go and make sure that people living in this place have a connection. He can only send information to other professionals about it.
Money issues are resolved in the same way. If the subscriber, for example, went abroad and went online for 5 minutes there, a rather large amount can be debited from him.
As a rule, SIM card holders themselves must personally contact a communication salon and connect services related to international roaming at the Megafon office (North-Western Branch). A specialist talks about the cost of communication abroad.
If the subscriber additionally called the CC for clarification, but did not attach importance to the recommendations of the employees, he will be denied a refund. All dialogues are carefully checked, in addition, they are also recorded in the CC. Therefore, it will not be possible to deceive the financial department of the Megafon company (North-West).
How to call the operator for services
By contacting the company by phone, you can disable or activate services. In addition, the specialist will tell you which option will be more convenient and profitable, or will offer a service that reduces communication costs, about whichthe subscriber did not even suspect.
The principles of the services themselves throughout Russia do not differ at Megafon. There is a difference only in the cost and number of incoming minutes, traffic or SMS.
Unification was made several years ago for the informational convenience of subscribers, call center specialists and communication stores. Previously, the options provided for subscribers in Kemerovo and Vladikavkaz, for example, were so different that misunderstandings often arose.
Activate payments
Separately, it must be said about the provision of promised payments and credits of trust to subscriber numbers through the contact center.
In general, these opportunities are available to customers only on the basis of monthly expenses by number both in their native region (North-Western branch of MegaFon) and in other regions and subjects.
You can activate a payment for a certain amount of money and use it, and pay it off within 7 days. Or you can go negative up to any amount (also fixed).
The operator that the subscriber is calling cannot accrue another promised payment if one has already been spent but not repaid. Even if the subscriber has a salary in a couple of days or he promises that he will definitely return the money soon. This is due to a lack of understanding of what, in fact, are the duties and powers of the CC specialists.
Subscriber data
Need to provide personal data to which the number is registeredsubscriber deserves special attention. Some subscribers, being interested in the number from which they are calling, or another number, refuse to give passport data or a code word, or do not clarify this before calling the operator ("Megafon", North-West).
Meanwhile, this is necessary for identification, in order to be sure that it is the owner of the number who is calling. About passport data, which only the person himself should know, unfortunately, not only relatives and relatives have information, but often just acquaintances who have access to the passport.
Difficulties with particularly vigilant subscribers also arise when filing an application for a broken Internet. Here we are talking about the exact address of residence.
Customers must remember that specialists need this information in no case for personal purposes, but to determine which base station serves the subscriber of the Megafon company (North-West).
How to call an operator while roaming
In guest networks, subscriber support also exists, as it is especially necessary for people who have left their home region. When traveling in Russia, subscribers are advised to dial the long federal number 8-800-550-05-00.
When roaming outside of Russia, the following question often arises for a subscriber of the Megafon company (North-West): how to call the operator? To call, you must usenumbers +7-928-111-05-00, since 8-800 will not work abroad or may be perceived by the guest network as outgoing international.
When dialing +7-928, the system calls back to the client automatically. Incoming calls from the operator for subscribers in international roaming are free.
Who needs this for
The information provided here is useful not only for novice call center operators, but also for subscribers, since the issues discussed above are very important. In general, when buying a SIM card, you must immediately resolve all issues so that there are no misunderstandings later.
If problems still appear, you need to call the support service and communicate with a specialist who knows everything about communication services, for example, Megafon (North-West). The operator's phone number (reference) of another branch, if the subscriber has a desire, is provided by an employee of this CC or the specialist will connect the client himself.
It is also worth noting that, having reached the operator, it makes no sense to ask to connect with a senior specialist or with another department.
This is physically impossible, since the employees who serve the North-Western branch of OJSC "MegaFon" do not have such a function, and all issues are resolved on the "front line". If necessary, an application is made.
