It is necessary for each subscriber to contact the operator that provides communication services. After all, sometimes it can be problematic to solve a problem on your own and find an answer to a question of interest. This is especially true for mobile operators, about which there is little information, since they are not very common, unlike the main three mobile service providers. The "Motive" operator also belongs to them. How to call a contact center specialist and get the information you need? This is what the current article will be about.
How to call the "Motive" operator?
The services of the company, whose name is given in the title of this article, are used by subscribers of the following regions of the country: Kurgan Region, Perm Territory, Yekaterinburg (plus region), Khanty-Mansi Autonomous Okrug, YNAO. It is for them that the operator provides various channels forobtaining information on services. Among them may be: mobile communications, telephony, the Internet. However, not all of these areas provide a complete list of services. For example, in YNAO it is impossible to use cellular communication services at the moment.
Help numbers
Subscribers of Yekaterinburg and the region can call the call center as follows:
- from the Motiva SIM card, the call is made when dialing number 111 - the call is not charged;
- from cards attached to other operators, you should call the number indicated on the site, starting with the numbers 8-800 - you will not have to pay for such a call either.
How to call the operator "Motive" from other cities?
For subscribers of the Kurgan region, you should use the same numbers for dialing, however, as for users of services located in Khanty-Mansi Autonomous Okrug and YNAO.
But for the Perm Territory, the combination of numbers is indicated separately.
Dialing the contact center from a landline
You can contact the customer support service, including from a landline phone. It is enough to dial the desired number and wait for the operator's response. Please note that calls to the number 8-800 are not charged, this applies to both calls from mobile and fixed-line telephones. If the subscriber uses the services of another provider, such as MTS, then the question "how to call the Motiv operator from another operator" will be relevant for him. In this case, you should also contact one of thespecified numbers.
How to call the operator "Motive" from a mobile
You can send a request to the employees of the subscriber department from a mobile number. In the event that the "Motive" connection is used, then three units are dialed, in all other situations - one of the numbers listed on the official website. Billing is carried out in accordance with the tariff plan. The exception is calls to 111 and 8-800.
Contact support from roaming
When roaming, you should use a free number, of course, if the subscriber is not a resident of the Perm Territory. After all, mobile communications are not provided for Perm residents, and as a result, there can be no roaming. Billing will not be carried out provided that the call is made from the territory of the country.
Another option for contacting support while roaming is the Internet. Next, it will be described through which communication channels it will be possible to obtain the necessary information from the company's specialists.
Please note that the use of the Internet in roaming is charged differently than when you are in your home region. Therefore, you should only use it if the required option is activated or if you have local internet (wired or Wi-Fi).
Fox Service
Before calling the Motive operator, you can use the self-service service on the Internet on the official website of the operator. "Fox" - this is the name of the service from the company "Motive", which allowsindependently manage your number/personal account. Having registered on it once, you can perform any operations, connect and deactivate services, change tariff plans, view account data, etc. Subscribers using the "Personal Account" have already managed to appreciate its convenience: you can get the necessary data from anywhere - just under hand to have internet.
Other options for obtaining account information
In addition to the above methods, you can also get answers to long-awaited questions and solve problems through:
- office employees (during a personal visit to one of the salons - a complete list is available on the official website of the operator);
- instant messengers "Vatsap", "Viber" (Internet required, communication is free);
- feedback form, which is offered for filling on the official website of the operator;
- "online consultation" service, which is also posted on the "Motive" page on the Internet.
Some issues are more convenient to resolve by contacting the operator's office personally - a list of all addresses available for visiting is indicated on the site. You should take your passport with you, which may be required if you have to perform any actions on the client's account.
For users of mobile communications provided by Motiv, another service option is possible - through WhatsApp and Viber messengers. You can check online chatquestions, send wishes and suggestions. You can get an answer quickly enough, literally online. To apply, you must add the number of the customer service service posted on the company's website.
The remaining two ways to contact the subscriber department specialists involve visiting the operator's official resource on the Internet. When contacting through the feedback form, you should remember that the waiting time for a response to such an application can be from several hours to several days.
If you need to more quickly clarify the information, you should call the operator "Motive" or apply through the online consultation form (access to it is also available on the official page of the operator). How to call the operator (number for each region where services are provided above).
If such options for seeking help for the subscriber are unacceptable, then how to call the "Motive" operator was described earlier - you should use this information.
Conclusion
In this article, we talked about how to call the Motiv operator (Yekaterinburg, Khanty-Mansi Autonomous Okrug, YaNAO, Perm Territory and Kurgan Region) and described other ways to obtain information about the number and manage it. When solving some problems, options for contacting the contact center remotely are not always acceptable. Clarify the possibility of solving the problem via phone or the Internet should be in the contact center. It is possible that in order to get answers toquestions you will have to drive up to the salon, taking with you the passport of the owner of the room.
You should also remember that when roaming, you need to contact a toll-free number starting with 8-800 - this will save time when solving the problem.
