Cell phone is an essential attribute of every modern person. If you do not prefer to live in the bosom of nature, surrounded by pine trees, you definitely need a mobile phone. However, the choice of a phone is followed by the choice of a carrier. If you choose the services of an MTS operator, do you know everything about your capabilities? This is what we will figure out today.
MTS operator help desk
From this point you need to start choosing your operator. If customer support is at a high level, then you will solve any problematic issue, and you are unlikely to have complaints about the quality of communication. So, how to call the MTS operator from a mobile phone? Why do you need this information? There are many reasons for such a call, from ignorance of your own balance to the loss of a SIM card, consultations about roaming, and so on. Let's immediately figure out in which cases it would be useful to talk with your telecom operator.
Reason to call
There are a number of situations where this important call can help.
- You lost your phone, ruinedSim card, your cell phone was stolen. In all these cases, you won't know what to do. Meanwhile, a call to the operator will not only help you calm down and concentrate, but will also tell you how to restore the SIM card, what to do with lost but important contacts and where to go in case of theft. Any advice in such a situation will not be superfluous, especially from an experienced person in these matters.
- You can always get technical support. For example, you can't turn on your internet browser, or you want to change your ring tone. In all these situations, you need to contact the Contact Center. How to call an MTS operator from a mobile? We will talk about this later.
- You need communication advice. For example, you are going on vacation and plan to activate the roaming service. The operator will advise you on tariffs and prices. It will be faster than if you figured out all the intricacies yourself.
- You need extra services. You can almost always connect whatever you need by sending special codes and messages, but finding this information is quite difficult. Calling the MTS operator from a mobile is very simple, and in a matter of seconds he will fulfill your requests, activate SMS packages, activate bonuses, and so on.
Contact
And there were some conditions.
- If your number is registered in MTS networks (whether in Russia, Ukraine or Belarus), you just need to dial the short number 0890. The call will be free.
- If you are roaming, thenYou can call the Contact Center free of charge at +7-383-213-0909. Note that you need to dial exactly from “+7” so that the call is free and comes to the address.
- If you need to call from a landline, you simply dial 8-800-250-0890. This call will also be free. The same applies to mobile phones connected to other mobile operators. This call will also be free. This information will be useful to you in case you lose your phone, when you need to urgently block your number from scammers.
- You can send a fax to the Contact Center by calling 8 (3919) 49-00-14. However, you can also request information or services.
- You can also send an email to [email protected] indicating your request.
Services for individuals
The contact center deals with the following issues:
- change the tariff plan on request;
- activate or deactivate additional services and options;
- technical support for various offers and current promotions;
- change phone number;
- lock your phone for a certain amount of time.
The center also advises on all possible issues, for example:
- withdrawing money from the balance of the phone;
- payment procedure for a certain service, billing;
- request call details;
- connecting a number or temporarily disconnecting it;
- room service and all that goes with it.
Services for legal entities
If you are a legal person, then you can get access to the full range of services, knowing the code word. If you know how to call the MTS operator from your mobile, but inadvertently forgot the code word, then you can change it only with your personal presence at the company's office. The list of services is identical to the one already mentioned. Plus a few extras. For example, you can select the delivery method for invoices.
Fax or email
If you contact the Contact Center in this way, you can expect that you will be connected or disconnected services, help change the number, your data and tariff plan, block the phone for the right time or cancel the blocking. In addition, legal entities can change the password for online services and bill delivery address.
Let's talk about cost
You already know how to call the MTS operator, but you need to know about one interesting point. Oddly enough, but the fact that the call is made for free does not mean that you will not have to pay anything. If the service that you ask the operator for can be performed by you through a self-service terminal, then you will pay 10 rubles for it. This does not apply to simple consultations, but this includes, for example, connecting additional options. That is, even if the price list indicates that connection to the service is free of charge, you will still be charged 10 rubles for the fact that the operator performed this procedure for you. In this regard, it's time to talk about how to do without the Contact Center, and to do thisin a variety of ways.
Other solutions to problems
Instead of calling the operator, you yourself can solve many problems without resorting to his help. There are many options for this. You can always choose the most convenient one. It also depends on whether you have access to the Internet nearby, whether you can type text messages, how you replenish your phone balance. Let's start with the simplest - text messages.
Manage services by SMS
This is a free resource available to anyone, anywhere they have a telephone connection. No settings are required, and to find out special codes that allow you to change tariff plans and connect options, you can just send the number 2 to 111. Upon this request, you will receive a complete list of services that you can receive using this method. If you sent a request to change the tariff plan, and this is not possible due to technical reasons, you will receive a response: "This request cannot be completed." In this case, nothing will be debited from your balance. You can also find all service codes on the operator's website. This method is available even to a child, and you can use it, for example, when traveling.
Mobile assistant
Here you also do not need the number of the mobile operator MTS. The method differs from the previous one only in that you do not need to send anything. And instead of texting 111, just call it. This is also a free call. following the automaticinstructions, you can find out your balance, replenish it with a payment card, make a “promised” payment, and so on. Please note that this service is chargeable when roaming.
Electronic Assistant
You can control your phone even from payment terminals. This is very convenient if you are used to replenishing your mobile balance in this way. So, without going far, you can change your tariff plan or connect a new service. However, not all so simple. To be able to access this feature, you need to get a password. You can do this through your personal account or personally at the telecom operator.
Personal account on the site
The MTS operator, like many major players in the communications market, offers its subscribers a very convenient tool - a personal account. This way you can access more services, manage your expenses in real time, keep track of your child's location, and store your contacts online to prevent accidental deletion.
Conclusion
It doesn't matter where you are in the country. If you have a local number and an MTS operator, how to call (St. Petersburg, Siberia or Moscow - no difference) in this case? Dial one short number 0890 for whatever issue you call. If the matter is not so urgent, use other means of management. Add services via text messages or short numbers, find out the balance by calling 111. All this greatly simplifies the scheme of interaction with operators. You don't have to listen to everythinga voice tree that meets you before the operator is on the line. You will not be charged extra money. You will always be aware of where your money goes, what you pay for. Now you know not just how to call the MTS operator from your mobile, but also how to do without these calls.
