Despite the fact that even children in kindergarten can use a mobile phone nowadays, sometimes questions arise that subscribers cannot solve on their own. Within the framework of this article, the MTS operator will fall into the field of our attention. How to call the contact center? What services can be provided there to subscribers? When contacting a consultant, we can talk about a change in the tariff plan or new services, incorrect debiting of funds from the balance, or unsatisfactory operation of the mobile Internet. And if you can try to cope with the first two points with the help of self-service services, then, for example, it is possible to return the money that went to the account of scammers only after the consultant has drawn up an application. You can contact the salon-shop, or you can find out how to call the MTS (contact center), and solve most of the issues by phone.
This is especially true, because the company is expanding the list of its services and provides subscribers with not only mobile communications, but also the opportunity to watch TV on home TV and use homeInternet. And besides, MTS now also provides banking services. How to call the operator? This is a problem not only for cellular network subscribers, but also for MTS Bank customers.
Note that not only MTS subscribers can contact the contact center, but you can call not only from the SIM card of this company, but also from a landline number or from the phone of another cellular network operator. So, let's consider all the ways to contact an MTS consultant.
How to call the operator to a subscriber of Mobile TeleSystems?
Citizens of Russia using a SIM card and located in the MTS coverage area on the territory of the Russian Federation, Ukraine and Belarus, can call 0890 from their number. But, as mentioned above, the company provides many services. However, human capabilities are limited, and one person cannot be an expert in everything: in cellular communications, on the Internet, and in cable television, and even understand banking issues. The contact center employs a large number of professional consultants, and it is quite natural that the “zones of influence” are divided. Therefore, after dialing 0890, the answering machine will prompt the subscriber to listen to all menu items and select the question that is currently relevant. After that, the call will be redirected to the right specialist. So what can you choose?
- Send a USSD request with 1521 to find out about debits. The answer will come in an SMS message. Do not forget that after dialing the combination, you need to press the call key.
- Number 1 –top up your bank card account.
- 2 – order the Promised Payment service.
- 3 – get detailed information on charges.
- 4 - all about tariffs and connection/deactivation of services.
- For those who have questions about the Internet, please press the number 5.
- If you are going on a trip and you have questions about roaming, your number is 6.
- All questions related to the loss of a phone, a sim card, difficulties in making a call - this is the number 7 in this menu.
- Those who missed the information and want to listen to it again can press the nine button.
In addition, since the number of calls to the contact center can be very large, and the number of consultants is still limited, the answering machine tells you how long you will have to wait on the answer line of a specialist.
What to do while roaming?
If you are abroad and are an MTS subscriber, how to call the operator should not be an insoluble problem for you. To do this, just dial +7 4912 211510 from your phone. Please note that the number does not start with an eight, but with +7, i.e. in international format.
And if there is no MTS SIM card?
If you need to call the MTS contact center, but you do not have the opportunity to use the phone of this company, you can call from a landline phone or from the number of any other cellular network operator. To do this, dial 8 800 250 0890.
Call cost
Calling the contact center is free. And not only for MTS subscribers in the home region, but also in all the cases listed above.
Why call?
If you are an MTS subscriber, how to call the operator, do you need to find out? Why do you really need this knowledge? How can a contact center specialist help?
- Connecting and disconnecting services.
- Consultation on tariff plans and changing the existing one.
- Technical support for telephone, Internet, home television.
- Change phone number.
- Temporarily lock your phone.
- Help with debiting and refunding money lost due to fraud.
- Detalization of conversations.
- Consultations on service, billing, payment.
Of course, this is not a complete list of services provided by the operator. But in conclusion, I would like to give one piece of advice. As already mentioned, there are a lot of calls to CC operators. Sometimes, in order to wait for your turn to connect with a specialist, you need to wait quite a long time. Therefore, before calling the operator, try using self-service services and solve your problem with their help. Fortunately, the operator provides many opportunities for this. Well, if you didn’t succeed, then feel free to call, but try not to take out your dissatisfaction on the consultant, because he is not to blame for your problems, he is not solely responsible for problems with the Internet or for the actions of scammers. But nevertheless heis most interested in helping you resolve the issue, and will do everything necessary for this.
