Today, one of the most popular trading platforms in our country is the Yandex. Market.ru service. Leave a review after buying a product here wants a lot of customers. The majority are driven by pleasant feelings after the purchase, but there are also those who were not satisfied with the received goods, and the person wants to share his dissatisfaction with the widest possible audience. In any case, everything turns out to be not so simple, and we will tell you what exactly the difficulties are.
Service History
Earlier, it was not difficult to leave a review about a store on Yandex. Market. The site was first launched back in 2000 and at that time did not have sensible protection against winding up reviews, and users rarely made money in such ways. Today, the service is a complex structure that regulates the ratings of registered stores not only according to the opinions of customers, but also according to the decision of the site employees themselves. By the way, they also moderate customer opinions.
Major customer complaints
Often userscomplain that their real reviews are not published without explanation. At the same time, in their opinion, the site itself contains a lot of twisted laudatory opinions. The Svyaznoy store collects special disputes around itself on Yandex. Market. In just 14 months of work on the site, 60 thousand users managed to leave a review about it, which, frankly, does not look very realistic. By comparison, we can bring another popular store in the country, which has been occupying its niche on the trading floor for 11 years. We are talking about Eldorado, leaving a review on Yandex. Market, about which only 130 thousand customers have succeeded in all the time.
Importance of reviews
Before making a certain purchase via the Internet without the opportunity to “feel” the product on their own, each client will definitely read the opinions of other people who have already ordered this item. It is on the basis of someone else's story that the user makes a decision whether to cooperate with a certain store or not.
The absence of such opinions is also alarming, therefore, the seller himself is more interested in how to leave a review on Yandex. Market than the customer. It is on the basis of the number of such positive or negative opinions of buyers that the rating of stores is formed, they are evaluated on a five-star scale.
Rating formation
In addition to the opinions of ordinary users, a weighty argument for increasing the rating is the conclusion of the quality service of the site itself. By the way, the indicator visible to buyers(star rating) is based only on ratings in the last 90 days, so it is subject to change. Actually, such a floating rating motivates stores to constantly attract new customers and cheat by buying reviews.
Quality check from service
Employees of the service cannot leave feedback about Svyaznoy on Yandex. Market or any other store, and this is not necessary. Their control is to check the performance of the operators. Thus, employees call stores on the phones indicated on the website and make test orders at the very beginning or end of the working day. At the same time, their communication with customers, the relevance of offers, the compliance of the price indicated on the page with the price announced to the client, and so on are evaluated.
Real opinions are already formed on the product itself, personal communication with employees and other features, so they can be very different. For example, according to one of the real reviews on the forum, which did not pass moderation, the same "Svyaznoy" promised the client by phone to receive the goods in a week, and then simply did not send it and did not even warn about it.
How to leave feedback on Yandex. Market
So, the main rule for this is the need to register on the site, only official users can share their opinions with other buyers. To do this, you can manually go through this procedure or use the form of the proposed social networks, all information will be taken from there.
Before leaving a review on Yandex. Market directly from the site page, you need to find the store and the goods ordered in it, select the "Store Reviews" section. On the page that opens, find the "Leave feedback" button and then follow the instructions.
Second method
You can leave a review on Yandex. Market about the Shintorg store and many others directly from the store's website. To do this, on the official resource, you should find the appropriate section. In this case, the user will be directed to a slightly different external page, but all lines will be the same.
Stages of moderation
All the check time takes about 1-3 days. In order for an opinion about a product or store to become available to everyone, the review first goes through an automatic filtering system, and then is viewed directly by employees. Automatic verification is divided into account verification and IP address verification. The principles of operation of all stages are not disclosed by the organization so as not to provoke an increase in “cheat”, but the rules in them are apparently too strict, since a huge number of real customer opinions do not pass the test either.
Basic review requirements
Before leaving a review on Yandex. Market, you should definitely read these rules. First of all, the verification system identifies the reality of the registered account. This is done by determining its age, activity, repetition of actions, frequency of posting reviews and other suspicious activity. That is, employees fully readuser data.
Next, it checks the frequency of visits to the site from this IP address, whether there are many accounts registered on it, whether it is on the black list, and so on. That is, if one device has several users, then not everyone will be able to leave reviews, perhaps the verification system will invalidate everyone at once and at the same time delete even existing, previously published reviews.
The content of the reviews themselves is checked by employees, but they reach them in small numbers, as they are filtered out mainly at the previous stages.
Additional terms
So, in addition to the requirements listed above, you can only leave a review on Yandex. Market about Shintorg, which was registered relatively recently, and about the "veterans" of trade only once. Almost all repeated reviews are rejected, motivated by uselessness. Allegedly, the opinions of the same person often do not reveal any new details, and it is important for the resource to benefit customers and disclose information about products from different angles.
Interestingly, a second review will be considered if the moderators do not find new significant information in it.
Editing an existing published review is generally not recommended, since it will be impossible to restore its initial version, and the corrected one can easily be "banned", and then the opinion of a particular buyer will disappear on the service altogether. By the way, they will reject the review if they consider the changed data not so important. When,when the opinion was radically changed, but still did not pass the test, you can challenge the decision of the moderators through the feedback form, but there are no guarantees that the employees will change the situation.
How to bypass filtering
If a client really wants to leave a review on Yandex. Market about Sportmaster, Eldorado, Ozone or another store, even if it was recently registered, a number of rules will have to be taken into account. Of course, the principles of filtering reviews on the resource are not officially covered, and one can only guess about them, but most of the requirements have long been identified empirically. How then do fake opinions appear there and why is it impossible to publish your own review?
So, the automatic system will definitely block a review if it is published earlier than at least a week has passed since the previous one was posted. That is, even if you buy new products every day, writing about them also often fails. Excessive activity immediately arouses suspicion and can provoke the removal of all previously published reviews from this account, even if they were posted a very long time ago. Moderators have such rights, and they can do it without explanation.
A similar situation exists with the IP address, so it makes no sense to log in from the same device even under different accounts. Employees will track it anyway and block all previously posted opinions. There is a way out for those users who have a dynamic IP address. At eachrebooting the router, it changes and allows you to share your own opinion more often, without fear of losing this opportunity in the future. Of course, if you delete all cookies in a timely manner. It is they that carry all the information about the sites previously visited by the user, his accounts and other personal data that the resource employees easily receive when the user connects to the service. To maintain your individuality, these files must be deleted before each visit to the platform, especially before the publication of reviews. It is advisable to erase the history of visits at the same time.
Conclusion
So, it turns out that sharing your opinion about buying goods through Yandex. Market is really not so easy, but if there is such a desire, then it is quite possible to do so. By the way, the severity of moderation largely depends on the rating of the store and the comparison by employees of the actual number of orders with published reviews. It is determined by the quality service and, again, according to secret requirements. In any case, some stores have the opportunity to get the opinion of almost every customer, while others have nothing, since they have all been blocked.
To increase your chances of publishing, it is sometimes enough just to use a real account that was created not only to leave a review, but is regularly used for other purposes. Sometimes this can be as simple as periodically checking your mail or using a search engine with an activated login. This will make an account“alive”, and platform employees will have less suspicions, which provoke most of the refusals in the publication.
Of course, the recommendations listed above should not be neglected either, since the real picture on which the moderators are based is unclear, and even the most trusted and old reviews can disappear without a trace at some point for inexplicable reasons.
