With the advent of the cellular company "MegaFon", a customer support service immediately appeared. Of course, at that time it consisted of several dozen people. Today it is made up of more than one thousand people, and all of them are ready to answer hundreds of questions from the company's subscribers around the clock. It's hard to believe, but one such consultant answers more than 500 calls in an eight-hour working day. And despite the fact that the cellular company does everything to make it easy and fast to reach the contact center, there are still hours when the wait can be more than 10 minutes.
Why is this happening and how to contact the Megafon operator in this case? The fact is that, despite the increasing emergence of self-service services, there will always be a part of subscribers who find it easier and more convenient to resolve their issues with a living person, and not with a robot. First of all, they are elderly people. In addition, in any case, electronic assistants are programmed to solve standard situations. In case of accidents or unusual problems, he will be able to help sort outhuman only.
In other cases, you can solve all your questions yourself. First of all, for advice, you can contact the Megafon website. With the development of Internet access services, this is often easier than calling a contact center. If this is not possible, then in this case it is not necessary to communicate with the operator. You can also get the necessary advice with the help of an electronic assistant at 0505.
This assistant was specially designed for the convenience of Megafon subscribers. Thanks to him, communication with the operator has simply become unnecessary for many customers. It is more convenient for many people to listen to the information at the right pace and, if necessary, activate the service or change the tariff. Moreover, his help is absolutely free, and you do not need to wait for a consultant to answer on the line.
But still, sometimes you need the answer of a person. And how to contact the Megafon operator in this case? A single number for all subscribers in Russia is 0500 or 8-800-550-0500. In addition, the call will be free for all subscribers of the company, and the service operates around the clock. Of course, consultants will be happy to answer all subscribers' questions.
But since it is not always possible to contact the Megafon operator, even knowing the desired number, due to a long wait on the line, it is still worth thinking about self-service services again. And this is not only a voice service and an Internet site, but also USSD commands, for example. All this has led to the fact that already more than half of subscribers can easily solve all their issues without help.consultants.
In addition, the company has implemented and developed various sms-reminders about the expiration dates of services, the rest of SMS, minutes, megabytes and the approaching shutdown threshold. All this not only protects MegaFon subscribers from unpleasant surprises, but also reduces the number of calls to the contact center. Even the emergence of some paid services has led to the fact that subscribers almost do not need to contact the MegaFon operator. For example, these are services such as "Live Balance", "Friend's Balance" and others.
Of course, you must know how to contact the Megafon operator in case of force majeure. In all other cases, everyone can easily manage their own number and help others.
