Online shopping has become incredibly popular lately. And this can be easily explained not only by the desire of people to save their time and money, but also by the opportunity to view a wider range of products on one resource, as well as to get the right thing of the right size right at their door, without having to visit stores. Unfortunately, at the dawn of the development of Internet commerce, many online stores have proven themselves from a bad side, providing low-quality services or even deceiving their customers. That is why many, once burned, are afraid to trust their money to any resources on the Internet. However, fortunately, at the moment, domestic stores provide high-level commercial services and make life easier for their customers. Just such a high-quality online store is Lamoda. Clothes purchased on this resource will be the most successful purchase. Using this resource is simple and convenient, as everyone who reads this article can see.
"Lamoda"- clothes for you
This resource offers a variety of clothes for different social groups (men, women and children), as well as goods of various price categories, which guarantees the fact that any user of the online store will be able to choose the option that suits him according to all criteria. The site presents products from more than a hundred different brands that produce high-quality clothing, shoes and accessories. The administration of the online store prefers cooperation with clothing manufacturers directly, in other cases, cooperation is carried out with trusted and reliable suppliers. Services provided by the Lamoda online store: delivery, payment (in various ways), return, provided that the product did not fit.
Payment options for the goods are as follows: payment in cash, by bank transfer, as well as by bank card upon receipt of the goods (each courier has a terminal).
Delivery of goods across Russia
The delivery system of the goods of the online store is perfectly debugged, however, as well as the return of Lamoda, it is carried out very responsibly, so there is no need to worry about your funds.
Ease of receiving goods is at an extremely high level. In the Lamoda online store, delivery is carried out free of charge to any of the cities of the Russian Federation by a specialized courier service of the store. It is also possible to receive the goods using the services of the Russian Post, pick up the goods yourself in one ofnumerous pickup points, or using the services of a post office. In most cities of the Russian Federation, the goods can be delivered the very next day after order confirmation.
Product delivery time
As a rule, the Lamoda online store delivers in one, maximum two days from the moment the order is confirmed. Courier delivery can be carried out in the period from nine to twenty o'clock on weekdays and from nine to sixteen o'clock on Saturday. It is important to note that the online store does not deliver on Sundays.
Informing the buyer about the status of the order
At all stages of order delivery, from the moment it is placed to its immediate delivery, the buyer is actively informed about its status. So, for example, confirmation of the order is made by means of a notification using an SMS message or an e-mail to the e-mail specified in the order form. Further, a letter is sent to the same email address, informing that a specific order has already been formed and is currently being sent to the delivery service of the online store. When the parcel is ready for delivery, the buyer receives an SMS message with this information. Later, the courier who will carry out the delivery contacts the buyer using the contact number that was indicated in the order form in the online store in order to agree on the most convenient time for the delivery of the goods to the buyer. Directly on the agreed day courieradditionally contacts the buyer to confirm a convenient time.
How the Lamoda store returns goods
Since in most cases the delivery of goods is free of charge, there is practically no risk to the buyer's budget. In many cities, it is possible to return the goods using the services of local collection points, where you can independently bring the thing that the buyer would like to return. Such points work from nine to twenty hours daily, seven days a week. If the city does not have such a reception point, then it would be rational to use the services of the Russian Post. In order to make a return by any of the proposed methods, you must have a certain set of documents with you.
Required documents
Lamoda returns only if the buyer has the following documents: the buyer's passport, a check for this product, an invoice received with the purchase, and a completed Lamoda return form.
When returning by mail, the package of necessary documents is similar. It includes an application for a refund, a photocopy of the customer's passport, a check and an invoice for the goods, drawn up according to the requirements of Lamoda.
Refund request
It is not at all difficult to return the goods and get the money back. It is only important to comply with all the conditions and formalities established by law. Chief among themis an application for the return of goods filled in the form of the Lamoda online store. You can find it directly on the website of the online store, using the "How to return" tab and clicking on the link "Print a return application". An important column of the application is the reason for the return of the goods. Failure to complete this paragraph may play a negative role in making a decision on the return of paid funds. In general, the Lamoda return sample application is easy to fill out, because all the points are drawn up logically and intuitively. All the necessary information can be found on the invoice that the buyer receives with the purchased product.
When the product cannot be returned
The legislation of the Russian Federation establishes a list of certain goods that are non-refundable after purchase. So, for example, you cannot return household appliances that are currently under warranty, as well as textiles, underwear, socks and tights, jewelry and any jewelry, cosmetics, perfumes, medicines and various medical devices and other personal hygiene items.. These demands are logical and justified.
Only clothing and accessories purchased from the store can be returned.
If the returned product has already been used and therefore lost its presentation, then most likely the refund will be denied.
In all the cases described above, the Lamoda store will not accept returns. It is necessaryconsider.
Thus, an important condition due to which the return of Lamoda is carried out is the absence of traces of use, the safety of the packaging, product tags and labels.
Buying clothes online is a great idea for a modern person. The Lamoda resource provides an opportunity to find a suitable item for yourself among the widest assortment presented on the site, study all the characteristics of the product and purchase it in just two clicks. It is also possible to choose for yourself the appropriate method of payment for the goods, to receive the goods without paying for its delivery, at home at any convenient time. And also if there is a need to make a return, Lamoda offers simple and convenient conditions for its customers. It is very comfortable. The return of all funds spent is guaranteed if all the necessary conditions for the return of the Lamoda store are met (application for a return, copies of documents, presentation).
