E-commerce has a bright future as the number of online stores continues to grow. It is advisable for potential buyers to think about where it is better to purchase goods. Today, the consumer market is saturated with Chinese products.
General information
Relatively recently, an online store Wish appeared, which means "desire". The site is organized by Russian entrepreneurs, and the company's office is located in San Francisco. The advertisement claims that the store offers a wide range of goods at the lowest prices. The Wish online store offers a unique discount system and special loy alty programs to attract customers. The site features branded clothing, electronics, accessories, shoes and more.
The Wish online store positions itself as a platform that specializes in the sale of goods from China at affordable prices. The range includes various products on which customers can save up to 80%. On the siteevery hour there are promotions and discounts on selected products. For lovers of shopping, this is an indisputable advantage that allows you to satisfy consumer interest. However, customers urge not to place orders through this platform, and some customer reviews about Wish are full of such harsh statements that it is a "scam" and a "scam". Many people say that the products on the site look much more attractive than in reality.
Technical side
Despite the fact that the site looks intuitive, users have a number of questions. Many visitors are unable to remove an item from their cart because the site does not have a dedicated button. It is replaced by a small cross in a gray circle.
Among the shortcomings of the site, one can single out an incomplete description of the characteristics of the goods. Potential buyers who have experience in purchasing goods through an online store will quickly figure out how to choose and pay for an order. However, many customer reviews of Wish speak of an inconvenient product search system and a slow site.
To complete the registration procedure, users just need to fill out a simple form that contains standard items. The main page shows promoted positions. At the top there is a search bar where you can find the product of interest. Next, you need to select the characteristics of the product and click on the "Buy" button. After that, you can go to the "Basket" and pay for the order through a special form.
What is a "promo code"?
Promo code is a certain set of characters that should be entered in a special window. It provides a one-time discount to the buyer at the time of payment for the goods. Customers can easily and free of charge get a promo code from the link on the site. The main condition for obtaining a promotional code is to provide the seller with the client's email address. Then a letter with numbers and letters will be sent to the specified email address.
How to pay for the goods
The developers have tried to make the process of buying goods as convenient as possible for customers. Customers can make purchases using bank cards. In this case, the platform will redirect the client to a secure payment page. If the client has enough funds and the details are entered correctly, confirmation of payment for the order will immediately come.
Customers can use the bank transfer service. However, this operation may take a long time. After payment, a message with account details will be sent to the customer's mail. Order processing will be carried out at the moment when the funds are credited to the company's account.
In addition, customers can use the money transfer system or electronic money. The platform guarantees complete confidentiality and a high degree of security to its customers when making transactions.
Customer Reviews
You can judge the work of this service by the comments of customers. Some customer reviews of Wish are full of negative vibes as customers expectpurchase a technically perfect product at a low cost. This is strikingly naive, so it is difficult to call them victims of fraud, but in this case, the fault lies not with the site, but with the seller.
Customers can refuse the package upon delivery and closer inspection of the goods. The level of security of the software also causes a lot of complaints. Many customer reviews of Wish suggest that their accounts have been hacked into by hackers who have replaced emails and shipping addresses. As a result, customers did not receive the ordered goods, and the money was never returned. Customers comment on the low quality of feedback, as the support service is almost non-functional.
Subtleties of ordering through a mobile application
The platform has a pronounced social component. When purchasing goods via a smartphone, the system offers to invite friends from social networks. Many customers have noticed that the amount of purchased goods is recalculated approximately in rubles. This is a clear mismatch that implies a double conversion. Initially, all prices are indicated in national currency, and then converted into dollars. To fix the defect, you will need to study the site policy and disable push notifications. The interface of the Wish application in Russian needs significant improvements.
The side menu allows you to switch between different product categories. Often the sorting criteria do not match the actualsection content.
Also, the application gives irrelevant product recommendations. If we analyze the range of goods, we can conclude that the target audience of the Wish store is the fair sex. Of course, anyone can download the application, but it will not be of practical use, it is just an aimless pastime aimed at browsing shoes, clothes and other goods of unknown origin from Wish. Clothes from China are of poor quality and the pictures on the site do not match the actual style.
General conclusion
The site's prospects are quite difficult to assess, since the number of negative reviews cannot serve as the main criterion for the integrity of this platform. As a rule, dissatisfied customers are more active than buyers who received a quality product in a timely manner. However, the site does not have competitive advantages, and the quality of the goods does not meet the declared characteristics. Despite numerous negative customer reviews, Wish is very popular in Russia, and customers regularly order goods on this site.
