Sberbank cardholders have the opportunity to use the SMS-informing service "Mobile Bank". The service allows you to receive information on the card account, pay for goods and services, send transfers to family and friends, and is also a safe means of confirming transactions in the Internet bank. For the full tariff of "Mobile Bank" a commission is charged. If the client does not want to pay for using the service, he must know how to disable the "Mobile Bank".
Information about the "Mobile Bank" service
Sberbank service is a service that provides customers with access to account management by sending SMS notifications. "Mobile Bank" works within two tariffs:
- Economical. This is a free version. Includes the ability to receive codes from Sberbank Online, sendtransfers, replenishment of the mobile balance, payment of utilities and the Internet.
- Full. In addition to the features of the "Economic" tariff, in the full version of the service, the client receives notifications of incoming and outgoing transactions from the card online. This is a paid rate. The cost is 30 or 60 rubles per month. Depends on card type.
At any time, the client can change or disable the service. The change and deactivation of the service takes place within 24 hours from the moment the request is sent to the bank. When connecting the full tariff, the client can use the Mobile Bank for free for the first 2 months.
How to get rid of paid SMS?
The main reason why customers want to learn how to turn off Mobile Banking is the need to pay the full monthly plan. Contrary to the opinion of some users, "Mobile Bank" does not turn off, even if the funds on the card are not enough to write off the commission.
If there are no funds on the bank card, the service is suspended, but after the balance is replenished, it becomes active again, and the monthly service fee is charged from the card account.
There are several options for how to disable "Mobile banking":
- Come to the bank office with your passport.
- Call support.
- Block the service by number "900".
- Change tariff to "Economy".
Disabling the service at a branch of Sberbank
Most customersprefer to solve problems in the bank office by contacting a branch employee. The presence of the largest branch network in Russia allows bank card holders to choose a Sberbank branch near their home or work.
How to disable Mobile Banking through Sberbank:
- Choose a convenient branch to visit.
- Take your passport and card with you.
- Take a ticket using the electronic queue or go to the first free window (if there is none).
- Give the operator a document for personal identification and a bank card to which the number is linked, dictate a mobile phone.
- Check the application to disable the service and sign it if the information is correct.
Banking operation takes no more than 10 minutes. After signing the application, the service will be disabled within 24 hours. The client can disable one or more numbers from different cards at the same time. Disconnection is carried out without commission.
Call to the contact center of Sberbank
Another option to turn off Mobile Banking is to call the company's support service. Sberbank has 2 free lines for individuals. The numbers are on the back of any bank card.
When calling, the client goes through a mandatory identification procedure. To do this, he must give his full name, address, plastic card number, code word and passport data. After identification of the cardholdermust indicate the purpose of the appeal, as well as the phone number that you want to untie from the bank card.
The service will be disabled within 24 hours.
Blocking "Mobile Bank" using USSD-command
Mobile Bank commands allow the user to temporarily block the service for subsequent disconnection at the bank office or through the support service. This is the safest and fastest way to block the service if the card was stolen or swallowed by an ATM.
How to disable Mobile Banking via phone:
- Dial 90004 and press call button.
- Check the information that will be received in the return SMS from 900. The message will indicate that the Mobile Bank service is temporarily blocked.
If the client wishes to regain access, he must repeat the same command. SMS alerts will be restored within 24 hours after the request.
Change the tariff plan to "Economy"
An alternative way to turn off Mobile Banking is to switch to a new free plan. The option will be relevant for those who check the card balance in the terminal or Sberbank Online. Such customers do not need to pay a commission for using a paid plan.
How to disable Mobile Banking by switching to free service:
- After entering the card and PIN, you must select "Information and Services" at the terminal.
- Nextyou should go to the "Mobile Bank" tab, select the "Connect" section.
- The next step is to select the "Economy" tariff, then enter the phone number.
- After completing all the steps, you need to confirm the operation.
The tariff plan will be changed within 24 hours from the date of data entry in the terminal. The client will receive a check, which will indicate the transition to the economical package of "Mobile Bank".
"Sberbank Online": is it possible to turn off SMS alerts through your personal account?
Customers who regularly use Internet banking use SMS alerts to confirm transactions and log in. Active users do not need to activate the full version with paid notifications, so they often ask employees if it is possible to disable Mobile Banking in Sberbank's personal account.
Currently, Sberbank Online does not have the ability to request to turn off notifications. But the bank's services are regularly updated, expanding opportunities and services for plastic card users. Therefore, it is possible that such an opportunity will soon appear for customers.
