Sometimes users complain that the Internet does not work for them. There are many causes for this problem. And so you have to pay attention to a lot of things that affect the Internet. Consider the most common causes of network problems and how to fix them. Often, no special skills and knowledge are required from the user. A person will be able to establish a connection without difficulty. And only in exceptional situations will you have to try hard to regain access to the World Wide Web.
Line accident
Why doesn't the Internet work? One of the most common causes is the presence of an accident on the transmission line. A regular user will not be able to fix the situation.
However, he is able to exclude such an alignment from the list of reasons why the Network does not work. It is enough to call the provider and clarify whether there are any accidents or breakdowns on the line. The Internet will work normally immediately after troubleshooting.
Technical work
The next scenario is to carry out technical work at the provider. At such times, the network is unstable. And, as a rule, companies do not warn about technical work andsystem upgrades in advance.
The problem cannot be solved by user forces. But the user has the right to call the company offering Internet access. The provider will definitely inform about the ongoing preventive maintenance and orient in time as to when the Network will operate in normal mode.
Weather & Connectivity
Internet not working? It's time to look out the window! Why?
The fact is that bad weather conditions affect the Internet connection. Heat, severe frost, a hurricane - all this slows down the work of the Network or completely stops it. In addition, accidents can occur on transmission lines due to weather conditions.
Worth waiting for normal weather. There is no other way to fix the situation.
LAN connection and cable failure
Internet not working? When it comes to computers, there are many different scenarios to consider.
For example, today the majority of users connect to the network via LAN. The cable from the router can simply burn out or break. Or be wrong from the start. The only correct solution in this case is to replace the cable for connecting to the network.
Important: If the network is working properly on another computer connected to the Internet via LAN, then the problem lies somewhere else.
No connection to router
Internet still down? It is possible that there is no connection to the router. For example, due to its malfunction. It's prettya frequent occurrence, especially if a person has acquired a modem for a long time.
The user needs to do this:
- Right click on "My Computer".
- Select "Properties" - "Device Manager".
- Go to the "Network Adapters" tab.
If there is an exclamation mark next to the name of the connected modem, then the device is not working properly. The absence of any inscriptions indicating the connected router symbolizes a malfunction of the device for accessing the Internet.
What to do? The user is advised to simply replace the modem. Before this, it is advisable to exclude all the previously listed reasons for disconnecting from the Network.
Drivers and their obsolescence
Is Internet "Beeline" or "Rostelecom" not working? It does not matter which provider the user has contacted. The main thing to remember is that connection problems are possible with all service companies. But they are often pretty easy to fix.
The next scenario is the obsolescence or failure of the network card drivers. To solve the problem, you will have to find a computer with Internet access.
Then you have to do this:
- Go to the network card manufacturer's website.
- Select the appropriate device model.
- Specify the operating system the user is working with.
- Download the installation file of fresh drivers.
It's not hard to guess that next the user needs to transfer the installer tocomputer with network connection problems and update drivers. It is advisable to restart the PC after that. If that was the problem, things will get better.
Important: this option is often encountered when working with USB modems.
Mismatched Network Settings
What to do if the Internet does not work? The next steps depend on the cause of the problem. Sometimes the reason for the lack of Internet is the downed Network settings.
In this case, you will need to do the following:
- Open "Control Panel" - "Network" - "Network Connections".
- Select the desired connection and right-click on it.
- Click on "Properties".
- Double click on "Internet Protocol Version 4 (TCP/IPv4)".
- In the "General" section, check the box next to "Automatic".
- Save changes.
If after step 4 it turns out that the user is initially set to receive settings automatically, you need to check the box next to "Use the following …". Then you have to specify the network settings. It's best to check with your ISP. Information will be easily communicated by phone.
System failure
Mobile Internet not working via USB modem or normal network? Maybe the reason lies in the system failure. Most often, it is indicated by a yellow triangle with an exclamation point in the Windows tray. It will be drawn next to the Network icon.
Whatdo? Can:
- reboot modem and wait;
- remove the USB modem and insert it into the slot again;
- restart your computer;
- disconnect the connection and connect it again (most often, reception is used when connecting via Wi-Fi).
The steps taken will help fix the system crash. This will bring the Network back to normal.
Viruses
Why is the Internet "MTS", "Beeline" or "Rostelecom" still not working? If all the tips listed above did not help, you can check your computer or phone / tablet for viruses. Sometimes a computer infection blocks access to the Web.
Any anti-virus program will do to bring your idea to life. The user needs to run a deep scan of the system, then disinfect all potentially dangerous objects. Most likely, something will not be cured. Such files will have to be quarantined and then deleted.
It is advisable to use utilities to search for computer spies. A software called SpyHunter 4 is ideal. You will have to work with it in the same way as with antiviruses.
Important: after cleaning the computer, you must restart the system.
System Files
Let's consider a tip that is only suitable for PC users. The thing is that sometimes viruses and spyware block access to individual sites or to the Web as a whole by infiltrating system files. After removing a computer infection, the problem with the Internet does not disappear.
It is recommended to proceed as follows:
- Go to "My Computer".
- Go to path C/Windows/System32/drivers/etc.
- Open hosts file with notepad.
- Erase everything written in it.
Now you will need to restart your computer and try to connect again. Most likely, there will be no more problems.
Forgot to connect
Now computers allow you to set up an automatic connection to the Internet immediately after loading the operating system. Some users have not enabled this feature. And someone even uses the home Internet via a USB modem.
In these cases, the user can simply forget about connecting to the Web. Of course, when accessing the Internet, an error will pop up. To correct the situation, it is enough to simply connect. For example, through a specialized application.
Important: This issue does not occur on mobile devices.
No money in account
Internet not working on phone or computer? Maybe the situation arose because of the negative balance on the account. Timely unpaid provider services block access to the World Wide Web.
What to do? The user needs to replenish the SIM card account or pay for the services of an Internet provider. As soon as the money goes to the service company, the Network will begin to function normally.
Load
Mobile Internet not working? Isn't everything going well with the computer network too?
Recommended to payattention to the time and place of connection. It is possible that the transmission lines are overloaded. This happens during "prime time" (in the evenings) and in crowded places.
How to fix the situation? You can try to move to a less crowded place or wait for the Network to unload. Only after that a person will be able to work normally on the Internet.
Important: When the transmission lines are heavily loaded, the network sometimes works, but very slowly.
Conclusion
We figured out what to do if the Internet is down. In fact, there is no definite answer to this question. And each user must think for himself how to act.
If all of the above recommendations did not help, it is better to seek help from a specialist. The master will definitely help correct the situation.
