To buy a truly high-quality equipment today is not easy. And this is due not so much to a general decline in quality in the sector of budget goods or the desire to save as much as possible on the purchase, but to the lack of time that could be spent looking for the right model. That is why those who want to buy something make an effort to find an online store that would save valuable time and that they could trust. Potential buyers are exploring the Internet to read real reviews of various resources and find out if it is safe to give their money to a particular seller.
In order to help you in this difficult task, this article has been written. In it you will find detailed information about the store "Citylink". Is he trustworthy? How does this service work? What do real customers say about it? How do store employees feel about their employer? All of this will help you get the whole picture.
About company
Shop "Citylink" customer reviews call one of the largest online stores in RussiaFederation. Its range is extremely diverse. Among the presented fifty thousand units of goods, everyone can find something to their taste and budget.
What is "Citylink" (online store) today? Customer reviews talk about the incredible prevalence of offline sites of the company. To date, there are already twenty-seven of them (the area of each is several thousand square meters).
In any of them, the buyer will find terminals that allow him to place an order on his own, equipped checkouts and comfortable windows designed for issuing goods.
Regular Citilink customers (online reviews emphasize this) have additional benefits. For example, they may be involved in special company projects. Among them:
- Citylink Club (accumulative card, thanks to which its owner can save money on purchases, take part in various promotions, sweepstakes, corporate events, accumulate bonus points and use them to pay for their purchases).
- Configurator (a specialized section that helps customers choose the right components, get useful tips on optimizing operation, and learn the point of view of other customers).
- Forum (a section that allows you to communicate with other users).
Citylink store: customer reviews
Most of customers are satisfiedservice. Such consumers like the manner of communication and the efficiency of the work of Citilink (Kazan) managers. Customer reviews tell about the timeliness of the arrival of the courier, the absence of problems with paying for the order or placing it. Customers also like Citylink-mini's extensive network, which makes it easier for them to pick up the goods themselves, as there is no need to visit full-length stores. Buyers share their pleasant impressions of the exchange or return of products by Citilink employees. Customer reviews (St. Petersburg) confirm that when contacting the center no later than seven days after the purchase, you can return the product that did not fit for any reason without any obstacles. All this greatly facilitates the cooperation between customers and the store and helps the latter to earn a good reputation among consumers.
Negative reviews
All negative responses, as a rule, relate to poor-quality warranty repairs or the failure of the service center to work with this product. Some had failures in the delivery process (for example, they did not bring what they ordered). They also talk about the fact that employees are incompetent regarding the possibility of purchasing goods on credit (in particular, the Citylink store - Nizhny Novgorod). Customer reviews also describe sales of expired products (such as printer cartridges or all-in-ones). How to avoid this kind of trouble? Be vigilant at the time of purchase, carefully check the goods. Controlcorrect completion of all warranty documents. This will keep you safe in the event of a breakdown.
Working at Citylink: employee reviews
What do they say about the store in question as an employer? Unfortunately, there are many negative responses about working at Citylink. Employee reviews speak of aggressive bosses, unlawful layoffs, regular delays and cuts in wages, disproportionate demands from bosses and remuneration. Workers are often required to go out on their day off without even paying extra. As a rule, employees are not formalized, as it should be, according to the Labor Code of the Russian Federation. And this means that there is no talk of any social package either. There is a strict system of fines for the slightest violations. Some say that they were fined for not answering calls on their day off, and also that they were not given an advance for this. Often forced to work overtime (until midnight and even until one in the morning). Of the "pluses" everyone, without exception, notes the friendly team of subordinates. However, does this compensate for all other working conditions? You decide.
Delivery
How does the delivery of goods from the "Citylink" store work? Customer reviews recommend that you familiarize yourself with the rules of this process in advance.
So, special services are valid for customers living in the city of Krasnoyarsk. These buyers may request "Heavy liftgoods to the floor". It is important to pay for this service in advance, this is an important condition for its implementation by the Citylink store. Customer reviews confirm that this is incredibly convenient. After all, now there is no need to puzzle over how to deliver the purchased directly to the apartment or office. Also, you do not need to lift heavy equipment to the required floor yourself. The online store will take care of everything. The service in question is available to both individuals and legal entities.
Important: the lifting of bulky goods to the floor can be carried out by the company only on the territory of the city of Krasnoyarsk or in its suburbs. At the same time, only equipment whose mass exceeds thirty kilograms, or its volume exceeds two tenths of a cubic meter, falls under this category. Lifting is carried out either manually or with the help of a freight elevator. It will be possible to bring the goods into the room only if its dimensions do not exceed the width of the doorways (starting from the entrance door, ending with the door of the apartment or office). If this is not possible, the purchase will be delivered only to the entrance or to the door of the apartment.
What other features of the delivery mechanism of the Citylink online store exist? Feedback from buyers indicates that it is important to familiarize yourself in advance with the list of places where goods are not transported. Among them are the following: stations, parks, construction sites, airports, workshops, forest areas, non-administrative premises of public catering facilities, beaches, metro stations, sensitive facilities, departments of infectious diseases hospitals, secret facilities, transport companies,non-existent objects, workshops, as well as to any places that do not have a specific address, as well as the conditions that are necessary for the normal transfer of goods, payment, documents. It is also important that the passage to the transfer point should be carried out exclusively on a paved road. There must be no barriers blocking the passage within a radius of two hundred meters from the assigned address.
What is the cost of the service in question? If we are talking about taking the elevator, then delivery to the apartment of each unit of goods will cost:
- purchase weighing less than fifty kilograms - eighty rubles;
- purchase weighing from fifty to one hundred kilograms - one hundred rubles;
- purchase weighing from one hundred to one hundred and fifty kilograms - one hundred and twenty rubles.
If the goods cannot be lifted using a freight elevator and you have to do it manually, then the correspondence between the weight of the equipment and the price is preserved with the only clarification - now this is the price for each floor.
Products can only be transferred to the buyer or his representative in the agreed place. If the freight forwarder decides that it is unsafe to give away the purchase under these conditions, he may ask the customer to move. In case of refusal, the representative of the company has the right to leave along with the goods.
When submitting, you should:
- make sure the product is new;
- check if it matches the order;
- inspect the goods for damage, correctly packaged, the availability of the necessary documentation;
- pay for your purchase.
Payment
According to reviews about the Citylink store, here you can choose any method of payment for your purchase that suits you. Among the available methods, the following are distinguished: cash to the courier at the time of delivery; plastic card; in cash directly at the store or special payment points "Citylink-mini"; purchase on credit; by bank transfer; through the international system "WebMoney"; through mobile phone stores; through the Yandex. Money service; through specialized self-service terminals.
Be sure: if you see the inscription "In stock" on the site, the product is really available for purchase. Up-to-date data is entered into the catalog every two hours.
If there is an inscription "Product on the way", it means that the product will be available after one or two days. Once it's in stock, you can checkout.
The inscription "The product is in a remote warehouse" means that, unfortunately, additional time is required to transport the specified product to Krasnoyarsk. It is also important to consider that when ordering from one hundred thousand rubles or large-sized equipment, a certain prepayment is required.
If the product is in the store, you get the opportunity to pick it up on the day of the order or request delivery to the door.
Assortment
Site navigation is very convenient, and the range of "Citylink" (reviews about the store often mention this) is simpleis striking. Products here are divided into categories, which makes it easy to find the right one. The variety of products available can be described as follows. On the website of the online store are:
- Notebooks.
- Transformer laptops.
- Ultrabooks.
- Tablets.
- Kids' tablets.
- Smartphones.
- Mobile phones.
- Virtual glasses.
- Smart watch.
- Fitness bracelets.
- Gadget accessories.
- Pedometers.
- Sport watch.
- Smart home kits.
- Basic units.
- Cameras.
- Sensors.
- Fittings.
- Ebooks.
- Accessories for laptops, tablets, smartphones.
- Hyroscooters.
- Quadcopters.
- Accessories for gyroscooters and quadcopters.
- Shavers and epilators.
- Toothbrushes and accessories.
- Medical equipment.
- Beauty products.
- He alth products.
- Products for styling and haircuts.
- Tables.
- Armchairs and chairs.
- Lighting.
- Furniture and interior accessories.
- Office equipment.
- Leather goods.
- Souvenirs and business gifts.
- Demonstration equipment.
- Office stationery.
- Automotive electronics.
- Measuring tool.
- Tool sets.
- Lanterns.
- Garden equipment.
- Photo, video, security systems.
- Household appliances for home and kitchen.
- TVs.
- Audio-video.
- Computers, accessories, peripherals.
And this is just a general idea of what can be found in the store "Citylink" (Moscow). Reviews recommend that you carefully read the range. You won't regret your time.
Purchase on credit
It is possible to purchase goods on credit in the "Citylink" store. Reviews about the store recommend this method of payment. Now there is no need to save money, you can use what you want today. What does this require from the client?
He must provide two documents. The main one is the passport of a citizen of the Russian Federation. The second document can be any of the following: pension certificate, foreign passport, bank card, driver's license, state pension insurance certificate.
Warranty
"Citylink" (reviews with special gratitude speak of this item) is ready to provide after-sales service for products purchased from them. So, what to do if the device suddenly fails? In some cases, it would be correct to seek help from the manufacturer's authorized service center (their list is usually indicated on the sales receipt). If for some reason this is not possible (the service center is not located in your city or the product you purchased is serviced exclusively in Citylink centers), reviews recommend that you immediately come to full-size stores,where you can be provided with qualified assistance.
You can return the goods if:
- package has not been opened (relevant for legal entities);
- packaging and all accompanying documents preserved;
- there is a sales receipt and a cash receipt;
- software not activated;
- the product has no visible signs of its use;
- Item has not been installed;
- all accessories saved;
- factory seals intact.
It is impossible to return the goods that were ordered for you individually or were brought from a remote warehouse.
Also, the return policy does not apply to the following list of products:
- goods that were discounted (substandard goods);
- products, whose equipment includes a SIM card;
- any baby products;
- Personal care items such as: toothbrushes, epilators, hair tongs, electric shavers, hair dryers, hot rollers, blow dryers, manicure sets, hair clippers, massage bathtubs and the like;
- any products related to household chemicals;
- goods that had a one-time packaging, and it was opened by the buyer;
- cable products (cords, wires, cable, etc.);
- products intended for the prevention or treatment of various diseases directly at home, namely: eyeglass lenses, medical instruments, baby care products, medical devices, metal, rubber or textile hygiene items orsanitation, medical equipment, products for maintaining oral hygiene.
Result
"Citylink" is not only an Internet resource. The company also has a whole network of full-format stores. As you can see, the reviews about the retailer in question are quite contradictory. Some buyers are absolutely satisfied with their purchases, others regret their choice and categorically do not recommend their friends to contact this store. Apparently, everything depends on the conscientiousness and competence of the employees of a particular store or service center. It is not worth categorically judging the entire network because of some negative experience, but we also do not recommend losing vigilance. If you decide to use the services of the online store in question, check the process of correctly filling out the warranty documentation and carefully read all available information on this matter.
