Interactive television has long ceased to be a know-how and is found in many homes. One of the leading providers is Rostelecom. Thousands of users choose it for the quality of services provided. However, over time, difficulties in management often begin to arise. According to user reviews, a fairly common problem is when the Rostelecom set-top box does not respond to the remote control, it stops switching channels or even perform the given combinations. Since any problem always causes inconvenience and gets on your nerves, you should first deal with this issue yourself and try to fix the error without the intervention of a professional.
Functional device of the remote control
Beforeto move on to solving the problem that has arisen, first of all, it is worth understanding the device of the remote control and understanding what functions it performs. Recently, all the presented remote controls from Rostelecom have much in common, so the models do not differ fundamentally:
- The power button of the device - Power, as a rule, is always in the middle at the top of the remote control.
- The "TV" button has a similar function, the only thing is that it is designed to turn on the TV.
- To switch from audio to video port or vice versa, you need to press the Switch button, which is most often located on the right.
- To cancel the completed combination, you need to press the Cancel button, then the program goes back one step.
- To get to the menu, you need to press the Menu button. After that, an interface will appear on the TV screen through which you can make any settings.
Perhaps these are the main functions that are most often used. There are also other buttons responsible for the navigation bar, sound settings. But these are standard functions that it makes no sense to consider, everyone is familiar with them when using an ordinary TV remote control.
Most common failure causes
If the Rostelecom set-top box freezes and does not respond to the remote control, the first thing to do is to determine which technical device has stopped responding to commands: the remote control or the channel receiver? Diagnostics will allowcompetently and quickly solve the problem.
If, as a result, it was possible to establish the fact that the reason lies not in the prefix itself, then most likely the source of the problem is the following circumstance:
- There is no data transmission between the remote control and the set-top box.
- The TV stopped reading information from the remote control.
To check the operation of the remote control, turn on the camera on your smartphone, bring it to the remote control and try to press various buttons. If everything is in order, then the first sign will be a red glow.
If there is no signal between the remote control and the set-top box
In a simple way, the remote control stops sending signals to the set-top box, so control stops. As a rule, incorrect operation of the remote control leads to this. Surprisingly, many users confuse the order of work and, when executing a command, direct the remote control not to the set-top box, as it should be, but to the TV. Thus, the device is simply unable to pick up the signal. Therefore, the prefix "Rostelecom" does not respond to the remote control.
The second most common reason is the failure of the remote control settings. In this case, the user can also fix the problem on his own, without the help of a wizard. You just need to remove the batteries, and then put them back in place. This will restart the device.
The third, simplest reason why the Rostelecom set-top box does not respond to the remote control is that the batteries are dead. As a rule, all such devices operate from a pairacrylic batteries or accumulators AA, AAA. It is enough to change or charge them. Most often, after these simple steps, the problem disappears.
If, however, it is not possible to solve the problem on your own when the Rostelecom set-top box does not respond to the remote control, it is worth calling the hot number to the company's technical service. The specialist will tell you the standard instructions on how to set up the device again for further use.
If the TV stopped responding to the remote control signal
After the first launch, the Rostelecom set-top box does not respond to the remote control, this is normal. As a rule, initially it is not configured, so there is no synchronization. During the first installation, the wizard makes the appropriate settings. In the process of work, it can go astray. To solve the problem, you will need to redo it.
Sync devices manually
As a rule, it involves entering a special code, through which further interaction takes place between the remote control and the TV. It is worth noting that the easiest way to find the right combination is to simply search for the model of the TV and set-top box. If the instruction from the channel receiver is saved, then you can see the whole code table in it. Therefore, it is likely that you will have to try several combinations until the problem is solved.
First you needput the device into programming mode. At the same time, you need to hold down the combination of the TV + OK buttons. We follow the indicator. As soon as it lights up twice, you can continue to enter the first code, and then confirm the correctness of the entry. We carry out an audit. If there is no answer, you must continue to select a code combination of characters.
Select the code automatically
If you couldn't find a combination that matches your TV model, and there is no instruction for the equipment, you can try to start the automatic mode. In this case, the remote control independently searches for the required combination.
To synchronize, you must again switch the remote control to the programming mode and enter the combination 991, then confirm the operation and click on the Next button. Both devices must be turned on during signal setup. If the remote completes the task and finds the right combination, it will turn off the power and reboot.
Only the remote controls of modern set-top boxes have the ability to automatically configure. Owners of older devices will not be able to start auto-sync.
Conflict between devices
Another reason why the Rostelecom set-top box does not respond to the remote control. As a rule, a conflict between devices occurs when they have the same codes. Visually, this is manifested by the absence of a signal or the lack of implementation of a given command usingremote.
To avoid such conflicts or solve the problem, you will need to set a new code for the operation of the set-top box. Change the programming mode again and enter the following combination: Power + OK. It can be one of the numbers 3224, 3223, 3221 and 3220. Just press OK to confirm.
Advice to users
Unfortunately, from time to time there are situations when the Rostelecom set-top box does not respond to the remote when the TV is on, and none of the above methods helps. In desperation, the user calls a specialist to solve the problem. Calling a wizard is most often paid, even if it took him only a few minutes to solve the problem. Therefore, it is not worth rushing to call him. The fact is that some devices simply cannot immediately rebuild to new settings and require you to first reset the old settings in order to quickly program the device with a new one.
Therefore, before making new settings, when the Rostelecom set-top box does not respond to the TV remote control, you should first reset the old ones. In programming mode, dial 977 and confirm the operation. After that, you can proceed to update the synchronization. It is important to note that after returning to the factory settings, the situation when the Rostelecom TV set-top box does not respond to the remote control is quite normal.
Only if no method helped to solve the problem,you should contact the service center or invite the master to solve the problem.
