Many organizations use extension numbers, which are a numeric identifier, to communicate with various departments. However, a subscriber who needs to connect with a certain employee sometimes has difficulties. Especially often problems appear for those who call from a mobile phone.
How can I tell if this is an extension number?
Before you dial an extension number from your mobile, you need to determine whether it is really in front of you. Many companies' contact information for departments with extension numbers has a number of numbers after the main number, usually enclosed in parentheses. Or they write the word "additional" before them. They represent the code of an employee or department, which is determined by the serial number of the device for connecting to the PBX. WhereinThe PBX can be virtual and forward calls from a multichannel number to Skype, mobile and regular landline numbers located in different branches.
How do I dial an extension from my mobile?
Unlike the urban stationary device, mobile phones automatically switch to tone mode. In a stationary device, before dialing the extension number, you must press, and this will help it switch to tone mode. From phones that have a disk for dialing, calls to such numbers will be difficult and possible only if the connection is made by the operator, and not by the answering machine. Questions arise from owners of smartphones on Android or IOS. Keys with numbers when you call are usually folded. And it is necessary, before dialing an extension number from a mobile phone, to call this keyboard on the screen by pressing a symbolic icon. For phones with the Android operating system, it is an icon in the form of ten small squares, nine of which are located on top in three rows, and one more on the bottom. When dialing additional numbers on your mobile, you will hear characteristic sounds in the speaker.
Two options for connecting by extension
In the first case, you will need to dial the main number to call. Then wait for the response of the operator or answering machine and listen to the entire message. After that, you need to dial the digits of the extension number, and the connection will occur. You will need to call back if you do not getto that department, and the person who answered the call will refuse to switch you. Although usually employees of large companies are quite loyal to the callers and transfer the call to the necessary department. The second option on how to dial an extension number from a mobile is not to wait for the end of the message, but immediately continue to enter additional numbers. In this case, the connection may fail or an error may occur. Owners of smartphones based on modern platforms can reduce the time spent listening to the entire message.
How do I dial an extension on my mobile if you have a smartphone?
For owners of mobile phones, the problem is that the operator starts withdrawing money from the phone account from the moment of connection. Therefore, if the call to the line is not free, then users try to do without listening to messages with the names of departments and numbers. Smartphone users can dial any extension using the pause button. To do this, you need to dial the necessary numbers, wait for the connection. Then press pause (its icon is usually located on the call screen) and enter additional numbers. You can try to start entering immediately after the connection, without first pressing the pause button, but this option does not always work. In case of any error in this case, it is best to hang up and call back. That's all, now you know how to dial an extension number on a mobile phone.
