Owners of large and small organizations are increasingly thinking about how to increase customer loy alty and increase the number of requests from potential partners. One of the ways to achieve these goals can be the use of the "Number 8800" service. You can connect a free line for people calling to the organization at almost every major mobile operator. How can this service be beneficial for the company, what are the conditions for its use? This article and how to connect the 8800 number will be discussed in this article.
General information
Some people think that by connecting a number that provides receiving calls that will not be charged to subscribers, they will simultaneously receive a certain number of channels in the load. However, this is not the case at all. We are talking about the fact that the number 8800 will be purchased. You can connect additional channelsseparately, for a certain price. Thus, the organization can purchase a number (or several numbers if necessary), set up routing and receive calls on their usual phone. What will the client get? Free calls to this number. This will allow him not to think about the duration of the conversation, but to focus on the main thing, discussing the product or service he is interested in with a company specialist.
Features of the service
Among the features of this option, I would like to mention a few points that will help potential users to get to know the “8800 Number” service better, which you can activate even without being a client of the selected mobile operator.
There is no binding to a place or a specific number that will receive calls received on 8800. You can configure routing not only to numbers in your region, but also to those registered outside it and even in another country.
All potential or current customers of the organization calling the set number, even from a landline phone, will not be charged for the call, no matter how long it may be.
Additional features
It is possible to organize a voice menu. When you call 8800, the person calling you will get into IVR and will be able to easily navigate between menu items, choosing those sections that he needs. For example, a similar system is used in contact centers of mobile operators,when the caller is prompted to press a certain key to receive information and connect with a specialist.
It is possible to get statistics on received calls.
There is a one-click call function added to the organization's website. By visiting the company's website, the client will see a button with a notification about the possibility of a call. When pressed, a call will be made to 8800. At the same time, the client does not need to have a mobile phone with him.
If you connect the number 8800 (Beeline and other operators), you can get the opportunity to integrate with customer interaction systems (CRM). This is convenient for registering relevant events in a single database available to employees of the organization.
Is it possible to connect 8800 number without monthly fee?
Such telecom operators as "Beeline" and MTS, offer a similar service for a certain subscription fee. Its size may vary depending on the activated additional services that increase the amount of minutes that are provided to the client each billing period. For example, you can get 550 minutes from MTS for a subscription fee of 770 rubles. After the available minutes are used up, each incoming call to 8800 will be charged.
It is possible to connect the number 8800 ("Megaphone") without a subscription fee. In this case, you need to purchase a number (its cost can be about 2,000 rubles) and deposit 2,000 rubles into your account as a guaranteed fee, which will provide 570 minutes of non-charged incoming calls. All calls that will be accepted after using the freepackage will be paid according to the tariff plan. The terms of use and the cost of communication services should be specified in each case on the mobile operator's portal or on the official web resource.
How to connect 8800 number for free?
You cannot connect your organization to 8800 number, which will increase the interest and loy alty of customers, for free. Even if you see different information in some article on the operator's website, keep in mind that you will have to fork out at least another guaranteed fee or make a one-time payment for purchasing a number.
In addition, depending on the needs and desires of the organization that sets this number, it may be necessary to activate additional options, for example, Auto Attendant (available in several variations on Beeline) to save messages left by the client, etc. In addition In addition, company owners may be interested in proposals, for example, from MegaFon on replacing the standard beep with a specific melody or greeting for customers, on a virtual PBX for organizing customer service, calling from a website (without using a mobile phone), etc.
Conclusion
Connecting the 8800 number is advisable for medium and large enterprises specializing in customer service (call centers, hotels, taxis, help desks). The service is provided only for organizations, its connection is carried out only through the company's specialists. Fill out an application forwebsite by selecting "Number 8800" in the list of options and wait for a call from the company manager or visit the office to generate documentation and clarify your questions.
