Many smartphone users face this problem when the phone does not receive incoming calls. There are a lot of reasons why this can happen, ranging from a banal software failure to a hardware failure. Today I would like to talk in more detail about the most common reasons why incoming calls are not accepted. Well, and, of course, useful tips for troubleshooting will be given. Well, let's get straight to the point!
Software failure
One of the most common reasons why the phone does not receive incoming calls is a malfunction of the operating system. This is quite a common occurrence, so there is nothing special about it. In general, failures and disruptions in the operation of the OS can be caused primarily by not very good firmware or poor system optimization. As a rule, cheaper phones from not so well-known brands are more likely to be affected by this "phenomenon".
There are two different ways to fix this problem. The first, it is the simplest - reboot the phone. You can even just pull out the battery for 10 seconds, then insert it back and turn on the device. In most cases, this solution helps.
The second way is to reset to factory settings. If the first solution did not help, then the failure occurred at a more global level, and a simple reboot will not fix it. In this case, resetting the settings to their original state helps a lot. You can perform this procedure through the device settings.
Flight Mode
The second reason why the phone does not receive incoming calls is flight mode. A lot of users like to use the "Airplane Mode" function, so that no one bothers them for some time. But, as practice shows, a very large percentage forget to turn off this function after that, as a result of which they do not receive incoming calls.
The solution to this problem is incredibly simple - just disable this feature. This can be done either through the status bar or as it is also called the "curtain". You can also disable "Flight" through the settings in the "Networks and Connections" section (on different phones, this section may be called differently). Another "Airplane Mode" is disabled through the menushutdown, which is activated by holding down the power/lock button.
Wrong network definition
The next reason why the phone does not receive incoming calls is incorrect network detection. Usually, the phone automatically detects the network of the mobile operator on its own, but sometimes malfunctions occur, as a result of which the device switches to the wrong frequency.
There are 2 easy steps to fix this issue:
- Go to settings and go to the "SIM cards and networks" menu.
- Next, you need to select the "Mobile networks" section and set the definition there either to automatic mode, or search and select the required network, according to your mobile operator.
Faulty radio module
The next reason why the phone does not receive incoming calls is a faulty radio module. Unfortunately, nothing can be done about this. Often, communication modules in devices fail. This can happen due to manufacturing defects, frequent drops of the device, moisture ingress, etc. There is only one way to fix the problem - replacing the module with a new one.
Antivirus for Samsung
Well, and at the end of a small fad dedicated to smartphones "Samsung". Very often, many owners complain that their Samsung phone does not receive incoming calls. It happens notonly because of the above reasons, but also one more, separate, which applies only to devices of this brand. The fact is that if you install Dr. Web to a Samsung smartphone, the application automatically blocks most of the numbers from which incoming calls will not be accepted.
There are two ways to fix this problem. The first is to remove the antivirus and find a replacement for it. The second is to go to the application settings, go to the "Profile" item and check the box next to "Receive all calls and SMS". It's simple!
