The Qiwi payment service has long gained considerable popularity both in Russia and in other countries. And one of the reasons why users prefer this particular company is the ease of conducting financial transactions. Here, a mobile phone number is used as a "wallet", and to confirm the payment, simply enter the code from the SMS message on the Qiwi website.
However, despite all the efforts of the technical support service, users sometimes have problems with the service. It happens that you simply do not receive SMS from Qiwi and, as a result, you cannot pay for the next purchase. After reading the article, you will find out why this problem occurs, as well as get acquainted with methods for solving it.
Human factor
People tend to make mistakes, so the reason that SMS does not come from the Qiwi wallet should be looked for in the first placein that. Carefully check that you have filled in all the fields in the payment form correctly, that the Internet is working on your device, and also make sure that you have a good cellular network signal on your phone. It's also a good idea to make sure you have enough money in your account to complete the purchase.
In addition, the problem could have been caused by the QIWI service center staff. They may have done a software update incorrectly or made some other mistake. Therefore, if you do not receive SMS from Qiwi, immediately report the problem to the technical support service.
Server problems
QIWI is constantly improving its equipment. Since the number of users of the service is constantly growing, this is simply necessary in order to cope with heavy loads. But it happens that there are too many people who want to transfer money, the servers can’t stand it and go to reboot. Naturally, at such moments the system fails and SMS from Qiwi does not arrive. In this case, you will not be able to solve the problem yourself, so you just have to wait for the service to restore normal operation.
Another common reason for not receiving SMS from Qiwi is technical work on the company's servers. Usually such preventive measures are announced in advance, so try looking for information about them on the official QIWI website.
Problems with mobile operator
The reason that you do not receive messages from the paymentservice, the network overload of your mobile operator can also serve. To check if this is the case, ask someone you know to send you an SMS. If the message is not delivered after a few minutes, then the problem arose on the operator's side. In this case, try calling the customer support service and consult with them about the problem.
Messages from QIWI may be taken as spam by your mobile operator and blacklisted. You can get information on this issue from the same call center employees. Just call them, ask why the SMS from Qiwi is not coming, and ask them to fix this problem.
