How many different tariffs and services does MegaFon offer its customers. Sometimes they are not easy to understand even for mobile communications specialists. What can we say about novice subscribers. Sometimes they connect them first, and then think about how to disable paid services. MegaFon, especially for such clients, has provided a variety of ways to do this, so that everyone can choose the right option for themselves.
For those who are "friends" with the Internet
For regular Internet users, of course, it will be most convenient to view information about connected services, connect and disconnect them in the Personal Account. These are the clients who will appreciate the online assistant "Service Guide". By going to the site, you can view detailed information about your phone number: balance, tariff, call details and, of course, availableservices.
Immediately on the main page of the Personal Account, you can see information about all connected services, as well as about the tariff, bonuses and accruals for the current month. However, in order to disable paid services, MegaFon offers its customers to look into special bookmarks. So, to disable tariff options, the subsection "Options, services and tariff" is provided. The rest can be disabled in the "Additional services" and "Call forwarding and barring" subsections.
If Internet is unavailable…
But what if there is no access to the network and will not be available in the near future, but I would like to turn off paid services right now? In this case, MegaFon offers to use the 0505 voice assistant. Listening carefully to the prompts (it will be very convenient to use the speakerphone), you can listen to information about all connected services and turn off those that are no longer needed.
If it is not very convenient to perceive information by ear, you can use the USSD command 10505. In this case, all information will appear on the mobile display. The subscriber only needs to dial the numbers he needs on the keyboard in order to move through the menu. After the system processes the application, an SMS will be sent to the phone informing about the disconnection of services.
Specialist to help
However, it is not always possible to figure out the services connected on the phone on your own. In this case, you can and should contact the company's specialists for help."Megaphone". This can be either employees of the nearest service office or contact center consultants. The latter, by the way, works around the clock, unlike offices. They work most often from 9 am to 8 pm local time. Sometimes there are exceptions (holidays, weekends, etc.).
In order for a specialist to help resolve the issue, you will need to provide passport data. The owner of the room must come to the office with his document. Only after that it will be possible to disable paid services. MegaFon thus tries to protect its subscribers from unauthorized access to personal data. And in just a few minutes, the employee will turn off all the options and services on the number that are no longer needed by the client who asked for help.
Important to know
Of course, disabling any mobile operator services is a completely free procedure. No one will take a single ruble from the subscriber. However, on the day when the service is disabled, the subscription fee for it will still be charged (if, of course, it is provided for by the tariff plan). It is important to remember this so that there are no misunderstandings. Also, funds are not returned for those services that were disconnected ahead of time, if the subscription fee is debited in one monthly payment. And, of course, no one will return the money already spent for their connection, even if the subscriber has never used the service.
Before you disable paidservices, "MegaFon" offers to once again evaluate their merits. Most tariff options offer discounts on calls, SMS and internet. Often, after they are turned off, communication costs increase. To understand this, you can take the details of calls for the previous month and calculate the cost of services provided with and without discounts. The difference will be the benefit. Some services are connected for the sake of prestige, for example, "Change the dial tone". Or peace of mind - "Black List" and "SuperAON". It is important to understand that they are no longer needed.
In conclusion
Before turning off services, it is important to understand them. Sometimes, indignant because of debiting money from the account, subscribers make rash decisions, refusing tariff options that are beneficial to them. In addition, without knowing which services are connected ("MegaFon" will provide all the information about them at the request of the client), it is difficult to choose the right way to disable them. After all, funds can be debited not only for tariff options and additional services, but also for mobile subscriptions. And to the latter, unfortunately, customers have the most complaints and complaints, perhaps because of their lack of transparency for MegaFon subscribers.
