All users of Internet services, be it an advanced user or a novice amateur with zero knowledge of global network technologies, sooner or later there may be a problem, so to speak, of non-login. And the torment begins: “How is it? The browser is in order, there is an e-mail, but I can’t enter the Yandex mail …”.
What to do and who is to blame?
The analysis of this dramatic situation should begin with the second part of the question in the sub title. That is, to the question: "Why can't I enter the Yandex mail?" you can almost always answer: "Because … It's my own fault!"
Because you most likely forgot your password. Or login. Either one or the other was remembered correctly, but this pair (login-password) is from another mailer. This happens very often, especially when several people use the same computer. And each of them has their own mailbox.
Alternatively, some part of the key is misspelled. Or the wrong layout is includedkeyboards. Or the banal Caps Lock is activated, which can spoil the reliability of the password.
What to do? Recall. Ask for help from a friend to whom you have written at least once from this e-mail. Perhaps he will tell you your login. Track layout and Caps Lock. Find where the password was written. In the end, you can go through the procedure for changing the password if you cannot recover it in another way.
"Yandex" writes: "Your login is blocked"
It is clear that without a login, I can not enter the mail "Yandex". But why did this happen? Apparently, your mailbox was hacked and served as a spam mailing point. But there is still no disaster! If this login of yours is only blocked, but not deleted from the Yandex database, then you will be asked to contact the mailer support service for help on the password recovery page. Do not forget to remember or write down the new password, because the old one will be incapacitated.
Error "404"
It happens that the site does not open at all. This means that there is a connection problem. You can laugh, but first you need to make sure that you pay for the services of your provider on time. If everything is in order on his part, but you still can’t access the Yandex email, and you can’t even start this service at all, this may mean that there is someone between him and you. Or rather, something.
This could be a proxy server or some kind of firewall. You can try turning them off for a whilemake sure they don't interfere with the connection to the server.
If the shutdown did not reveal anything, write to the support service: "I, such and such, cannot access the Yandex mail …", etc. Specify the number and text of the error generated, the address that you see in browser window, or better yet, take a screenshot and send it to the support service, let them study it. Attach to the photo a detailed description of the page you are on, along with a step-by-step re-creation of the path you took to get there. Be prepared to answer questions about your proxy server, antivirus, and firewall.
If the browser swears that the connection is unreliable
Or that he can't verify some security certificate.
In this case, make sure that the address of the site is written correctly in the address bar, with a slash after "ru". If you are sure that you are trying to enter Yandex, and the browser is still unshakable in its desire not to let you in, check the following:
- The real time and date are the same as those set in your computer settings.
- Your operating system has been updated to the latest version.
- Just in case, you can turn off checking for encrypted connections in your antivirus settings.
Didn't help? Write letters. Remember? Yes, yes, that’s exactly it: I, such and such, cannot enter the Yandex mail, but I really want to … etc.
What to do if you succeeded in entering, but everyone looks terminally ill?
Well, that is, as if someone waved a good club there. The reasons can be all in the same proxy or firewall. Try turning them off for a while and restart your browser.
A possible cause of a "broken" mailer may be an outdated version of the browser. Try updating to its latest version. By the way, it makes sense to try to start from another browser, and if the reason is in it, then you will immediately see what needs to be done.
Didn't help? Write! Remember?.. The main thing is not to panic! There is always an answer to the question of why not go to the mail. And from any, even the most difficult situation, there is always a way out. And usually this exit is always somewhere nearby.
