Rostelecom is the largest brand in the field of national telecommunications. The operator works both on the territory of the Russian Federation and Europe. The company's services are used by millions of people from around the world, as it occupies a leading position in the world ranking for the quality and speed of the Internet. It should be noted that technical support, which promptly copes with any problems of its customers, is one of the main advantages of the company over its competitors.
Today, a small percentage of Internet service users are thinking about how to contact the Rostelecom operator from a mobile phone. After all, technical support perfectly copes with its duties, answering even the most complex and difficult questions. As a rule, there are many telephone numbers for technical support, because the system is divided into corresponding groups, each of which is responsible for its own department.
How to contact the operatorRostelecom: causes of problems
Sometimes people have to face situations where certain difficulties arise when using tariff plans or equipment. Once in a hopeless situation, there is nothing left but to turn to technical support for help. There can be many reasons for the occurrence, among which:
- clarification of the tariff plan or conditions of a particular service;
- connecting or disconnecting the service;
- the occurrence of problems related to the quality of the Internet connection or its speed;
- change hardware settings;
- router troubleshooting;
- calling a team of specialists during a line break.
You can contact the Rostelecom operator by phone at any moment if you need to get an answer to your questions related to the services of using modern equipment.
How to find out the phone number of technical support
It's not that difficult to contact technical support. To get help from experts, just follow three basic steps:
- In the search bar of the browser, enter the link address https://rt.ru/service/. After that, the user will be taken to the page of the Rostelecom website.
- Then in the upper left corner of the site you can see the location button. In some situations, the system fails to automaticallydetermine the location of the user. Therefore, it is possible to independently select a region from the drop-down list.
- After the location is indicated, the actual number for the corresponding region should be displayed.
Main phone numbers
The company has many departments of technical support for its subscribers, which promptly deal with any problems and questions that arise. As a rule, calls are free of charge and are carried out over a multi-line phone. You can find the phone number of the operator of a certain department in Rostelecom by going to the page:
So, in order to contact the Rostelecom operator for free, it is recommended to use special phone numbers that can be found on the company's official website. It should be noted that the feedback page contains single telephone numbers for technical support, a hotline for subscribers using wired communications (local connections, long distance calls), and also provides a support number for individuals.
"Rostelecom" is rightfully considered the leading telecom operator, for which the opinions and problems of each client are important. In the company, operators' phones are turned on around the clock and are available to every user at any time of the day.
How to contact the operator: basic ways
There are two ways to contact the operatorRostelecom: from fixed and mobile phones. When using landline phones to communicate with the company's operators, there are no certain problems, since calls to help desk numbers are not charged, that is, they are free. In this case, it is enough to choose the appropriate phone number from those offered on the company's website.
As a rule, on the "Feedback" page you can find two numbers - "connection" and "support". Therefore, in order to save time and nerves, the client is advised to choose exactly the number that meets his needs. So, in order to connect a new service or get information about tariffs, you need to use the first number. If certain difficulties arise, you should choose the second option.
Demanded ways to contact technical support
Sometimes there are certain difficulties with how to contact the Rostelecom operator by cell phone. There may be several reasons for this. In this case, it is recommended to use other methods of contacting technical support - filling out a feedback form or using your personal account.
Feedback
The first step to take on the way to solving the problem is to enter the company's website. Subsequent actions are carried out according to the instructions:
- First, you should find the "Our contacts" section at the end of the page.
- Underthe section contains the “Feedback” tab, where you should go.
- The feedback form should open. It should be correctly filled out and thoroughly describe the problem that has arisen. If necessary, you can attach a screenshot or an appropriate image.
- It is recommended to double-check the entered data, and then click the "Submit" button. A contact center specialist should contact you shortly.
Use your personal account
If the user has his own personal account, then it will not be difficult to contact the support staff for help. All you have to do is sign in to your account and click on the "Contact support" link at the bottom of the page.
The above ways to contact the Rostelecom operator are available to every Internet user. It is not for nothing that the fundamental principle of technical support is an attentive attitude to each client. That is why you can contact the operators at any time of the day. Employees work seven days a week, and are ready to answer all the questions of their customers as soon as possible.
