Losing your phone is not a pleasant event. It contains numbers, notes, photos, and most importantly - a SIM card. How to restore a TELE2 SIM card, what to do first, where to call and what documents are needed for recovery, we will consider further.
SIM card lock
The first thing to do before restoring the lost TELE2 SIM card, if your phone was stolen, is to block it. As soon as possible, call the customer service center and inform the operator about the theft or loss of the SIM card. The number will be blocked, and you will be able to protect yourself and your family from the actions of scammers.
Cases in which a SIM card is restored
There are a number of cases when a subscriber can restore a SIM card "TELE2":
- Theft or loss.
- Block due to incorrectly entered pack code.
- SIM card failure.
- If the SIM card format is incorrect.
Recovery documents
If the subscriber lost his SIM card "TELE2", asrestore it again? In order to do this, you need to bring to the service center:
- Passport for citizens of the Russian Federation.
- Passport for foreign citizens.
- Military ID for people in active service.
Sim card registered to another person
How to restore a lost TELE2 SIM card if the number was issued to another person when buying a card? For example, one of your friends decided to buy a SIM card with a beautiful number as a gift and issued it for himself. If the SIM card given to you is lost, there is still a way out. Contact the person in whose name the service agreement is issued, come to the company's office and ask to reissue the agreement in your name.
When the number cannot be recovered
It is impossible to restore the SIM card "TELE2" only in one case: when more than six months have passed since the last use of the number. If the subscriber has not used the number within 180 days, the service contract is considered terminated. The number is being resold for another subscriber.
Replacing the old SIM
Suppose you had a regular feature phone when you got your new phone number. Time passed, and you wanted to change it, for example, to a smartphone. Then you will have to change the SIM card. New phone models do not support the old SIM card format and are focused on nano-SIMs. What to do if you encounter such a problem?
Contact the office where you can restore your SIM card"TELE2" in a new format, having received its duplicate. The old SIM card will be blocked. You can replace a SIM card, even if the chip is damaged on it, the physical contacts are erased, or it suddenly ceases to be detected by the phone.
For owners of corporate rates
Subscribers with a corporate tariff plan restore their TELE2 SIM card in a slightly different way. To do this, you need to contact the personal manager of the corporate clients department. Documents required:
- The manager needs to submit an application for a replacement SIM card signed by the director of the company.
- Service Agreement.
- Passport or other identification document.
- If the director of the company personally asks for help, a power of attorney is not required. The director can only carry the seal of the company.
Cost
How much does it cost to restore a SIM card "TELE2"? The subscriber pays an employee of the company in the office for a new set with a SIM card 50 rubles, regardless of the tariff plan. This money is immediately credited to the subscriber's account, and he can again use the services of a mobile operator. Thus, the replacement of a SIM card is completely free.
Tariffs and subscriptions
When the subscriber managed to restore the "TELE2" SIM card, the following question arises: does the information that was on the old one be stored on the new SIM card? Some information succeedsrestore without loss, these include:
- subscriber's tariff plan;
- phone number;
- subscriptions and services available on the number.
But contacts, unfortunately, cannot be saved, they will have to be restored on their own. To avoid the problem of losing numbers in the future, we recommend using the backup option, then your data will be safe and the loss of the SIM card will be painless.
Restoring a SIM card "TELE2" is not difficult. The main thing is not to forget to take your passport with you and contact the nearest customer service center. Delivery of SIM cards with a courier is not provided. Also, it will not be possible to restore the number through a third party - the client must contact the company personally with his passport.
