Perhaps, among Internet users there are very few who have never heard of Aliexpress. A huge selection of goods at the best prices attracts attention, and therefore you want to buy products again and again. But what if for some reason the payment does not go through? You can search for information on Aliexpress for a long time, but why, if everything you need is collected in this article!?
How is the payment procedure?
The standard operation for depositing funds for a completed product is as follows:
- After selecting one or more products, you must go to the basket.
- Next, you need to fill in your personal data and information about the place of delivery in Latin, and also select a payment method: it can be a bank card (note that Sberbank cards are not always accepted for paying for online purchases), Yandex. Money, Qiwi, WebMoney, or any other available option that seems to be the most optimal.
- Press the "Pay" button.
- Receive a special secret code to your mobile phone number, enter it and thus confirm your agreement with the ongoingpayment procedure.
After that, the product should go into the category of active orders - this is a hint on how to find out if the payment went through on Aliexpress. If this happens, then the client will be able to track the movement of the parcel. However, it often happens that the user does everything right, but they encounter problems - the system “does not see” the payment. So why doesn't the payment on Aliexpress go through? Needs to be sorted out.
Why the payment on Aliexpress failed: simple reasons
If everything was done correctly, but the one-time password did not come to the phone to confirm the operation, do not panic. First you need to determine whether money was debited from a bank or electronic account: visiting your personal account will help with this. If the funds were withdrawn, most likely the order was sent for processing - the seller and the tracking system will let you know about this in the near future.
If the status of the personal account has not changed, it means that the payment failed. In this case, it is not recommended to repeat it again. It is better to postpone the procedure for a certain period of time, after which you can try to make a purchase again.
The absence of a sent secret code, as well as an unsuccessful payment attempt, are usually associated with site congestion and the appearance of some instabilities in its system.
If the product did not appear in the "Orders" tab or its re-registration failed again, the reasons for this maybe already other factors - for example, personal errors of the client, malfunctions in the site or any non-standard situations.
Customer negligence
If the payment fails, Aliexpress, its administration and sellers do not always need to be immediately blamed - this can also happen due to an oversight on the part of the buyer.
So, a one-time password may not come due to a lack of funds on the mobile phone account, and therefore the operation simply cannot be brought to its logical conclusion. Payment does not go through, the goods, as a result, are not sent
The payment act may be rejected by the bank. Perhaps the reason for this is the expired card or an incorrectly completed form when registering products. If there are no reasons to doubt the correct data entry, this means that it is the servicing bank that puts the “spike in the wheels”. To solve the problem, you should contact one of the branch offices
The bank may prohibit the operation, which is typical for Maestro and Visa electron cards. This is due to the fact that banking conditions are trying to provide their customers with maximum protection and block online shopping, which is not legally connected with the territory of Russia. It is possible that a specific card can be activated for overseas purchases, but for this you will have to go to the bank and clarify the details
Exceeding the limit of funds available for spending, the total amount of which is also set by the bank servicing the client. To raise the limit bar, you should contact the bank office oruse another payment method for which there are no restrictions
Suspicion of fraudulent transactions. The fact is that banks allow a certain number of transactions per day, and therefore transactions that quantitatively exceed the permitted value may be blocked
- Congestion of the banking system, which is especially observed during the seasons of discounts and promotions. For a successful payment, it is recommended to try again in a few minutes.
- Lack of connection to the obligatory in this case mobile Internet banking service, which sends a one-time code.
- Payment declined due to an error in choosing the card type or incorrect completion of other fields.
Therefore, before wondering why the payment on Aliexpress did not go through, it is recommended to carefully review all the information entered again, because even a single typo can cause the system to fail.
Service failures
However, it is not always the buyer's fault that the payment does not go through. On Aliexpress, users often noticed certain “mistakes”. Usually they stem from service congestion, but this quickly passes. Therefore, after a while, the payment act should be carried out successfully. If this does not happen, you must write directly to the administration of the site, which will explain why the payment to Aliexpress does not go through, and tell you what to do in this case.
Other non-standard problems
None of the above situations can be a specific cause. But why then does the payment to Aliexpress not go through? The case may be an accidental duplication of an order or browser settings where it is necessary to clear the cache for a successful operation. In addition, the snag may lie in an unconfirmed account, because not everyone considers it necessary to go to their own email and use the link to activate their account.
Purchase by phone
What should I do if the payment to "Aliexpress" does not pass through the phone? As mentioned above, this may be due to insufficient funds on the account, blocking the payment function from a mobile phone (here it is recommended to contact your operator), as well as lack of free space in the phone’s memory or lack of communication. In addition, some failures may occur when making a purchase through special applications, so it is still recommended not to order goods through portable communication devices.
Full refund
What should I do if the payment did not go through on the Aliexpress website, the money was withdrawn? In this case, you can safely claim a refund by opening a dispute with the seller, who, not wanting to lose his earned reputation and profit from the difficulties of hispotential customers, will return all the funds in the original amount. If the funds are "lost" along the way, this is the fault of the organization responsible for the distribution of funds - the bank, the Yandex. Money administration, WebMoney, etc. Then it is the client's legal right to demand that they resolve the situation.
