Many users of "apple" devices sometimes buy useful applications for their own use. True, situations are different. So, sometimes the application can be purchased by accident. This may be done by the child due to their own inexperience, or there may be many other reasons. What to do in this case? How to get a refund for a purchase in the AppStore? Unfortunately, you won't find an opt out button anywhere, and the return process is a bit more complicated than the average user might expect.
Return advice
All apps and games you purchased from the App Store can be returned within 24 hours. If you do so, then the funds will go to you in full. To make a refund, you will need to use the desktop version of iTunes. Therefore, before you can return the money for the purchase in the AppStore, you will need to install the program on your computer. Doesn't matter atyou macbook or any other computer model.
One more nuance: the company will need to explain why you decided to return the money. If your game often does not work or is disconnected, then you can ask for a refund. This is the most common reason for a refund, but there are some pitfalls to be aware of. If you write directly to Apple and tell them that the application or game is lagging, they will redirect you to the developer himself. You will need to communicate with the developer, ask him to fix the problems. If he writes that there are no problems or they cannot be fixed, or he shifts the blame to the “apple” giant, then you may be refunded. Therefore, write to the developer first, get some answers from him, and then attach screenshots of communication with the developer in a letter to Apple, then the refund will be faster.
What to do if the app doesn't match the description
It happens that you buy an application or game, and it does not match the description at all. And you may immediately be interested in the question of how to return money for a purchase in the AppStore from a phone or any other device. Nobody likes being lied to. In such cases, it is much easier to return the money, but you need to carefully read the description: are there any footnotes, additions about the joke of the application, and so on. For example, the X-ray application. Everyone understands that the program does not work as an X-ray and will not be able to scan the human body, however, the application has a postscript about itsjokes. And in such a situation, you will no longer be able to return the money, because the developer warned in the description in advance. If the screenshots in the game and in the description are different, there are no explanations anywhere, feel free to issue a refund - Apple will consider the claim justified and your money will be returned.
A little life hack
If you are thinking about how to return the money for a purchase in the AppStore for some application, then make sure that your purchase was not a mistake. Perhaps you just made a mistake with icons or names. AppStore has similar apps. Some even have the same icons, and they are in the same section. If so, then the chance of a refund increases several times.
How to start the return process?
Are you interested in how to get a refund for a purchase in the AppStore without a computer? Know that it is difficult to do this, because the basis of the method of age means is precisely with the help of a computer. If you have an iPhone or iPad, refunds will only be accepted via email and receipt from Apple.
So, the return is issued in three ways:
- through the iTunes application on a personal computer (you will first need to log in to the program);
- in iPhone or iPad browser;
- via your Apple receipt sent to your email.
Refund via computer
If you are interested in how to return money for a purchase in the AppStore using a computer, then you will need to donext:
- Open iTunes on your computer, whether it's a MacBook or another model.
- Go to the main page of the store, find the "Quick Links" section, then open the "Account" item. In the window that appears, enter your account information.
- In the right column, click on "Account". Now you will be redirected to a page where your account details are indicated, where you can view your purchase history and make a refund.
- Scroll to the end of the page and you will see the "Purchase History" item. Now click on "See. everyone.”
- Open your list of recent purchases and downloads. Find the app you want a refund for.
- Click on the arrow on the left side of the name of the application in order to view the description of the application or game in more detail.
- Now click on Report a Problem. In the list there will be a link "Report a problem", and you click it. The most important thing is that you can apply no later than one day from the date of purchase.
- The page for the refund will appear in the browser. Enter all the parameters of your account and proceed to the description of the problem.
- This is where you need to explain to Apple why you want the app back. Of course, if you buy applications daily and return them, then after a while you will receive refusals. Keep in mind, the reason “I didn’t like the app…” will not work, for this you will not be refunded in any way. All because opinions are subjective: you can assume that the applicationbad, but some people like it. "Dislike" is not a reason!
- Now choose a problem from the list of suggestions and write a long comment in English. Apple, of course, provides you with several ready-made options for you to choose from.
- After writing the application, press the "Submit" button. You will shortly be notified that your claim has been accepted and is being reviewed.
Before you get a refund for your iPhone AppStore purchase, you will receive another email stating that an employee is working on your application. It will take two days to wait before you get a full response from support. You will either be refunded, or asked to clarify something, send screenshots, and so on, or simply receive a refusal.
How do I get a refund for an AppStore purchase through the Apple website?
The second way to return funds is similar to the first, but it is somewhat simpler. If you already know the link to the Report Problem section, which is on the Apple website, then you can immediately go there, without manipulating iTunes. This method is for everyone! It is chosen by many due to the fact that it is possible to return funds directly from the iPhone or iPad, because you only need to have a browser. So if you are looking for a way to return money for a purchase in the AppStore on iPad, then this method is just for you! Go to the Apple website, log in, find the app you want to return, and click on Report Problem, describing the essence of your problem.
Tip: don't use refundstoo often, otherwise you will always have refusals in the future, even if you are right.
If this is the first time you want to return the funds, then the chance of a refund is very high. Success is also highly dependent on the time that has passed since the purchase of the game or application: the sooner you decide to talk to the support team, the better for you.
Refund on receipt
You should know that you have the opportunity to return your funds if 90 days have not passed since the purchase. If this period has already passed, then the money will not be returned to you. If the time has not passed yet, then you should find out how to return money for a purchase in the AppStore in 90 days. The first thing to do is to contact the application support service. If the developer is understanding, then he can return the money in person. This will greatly simplify the whole thing, but this rarely happens. Usually, the developer refuses to return the user. Now your task is to get a response from the developer in such a way that he refers to "technical obstacles", and not to personal unwillingness to make a return. Often, the developer can shift the responsibility to Apple. Save your answers as a screenshot. Now you need to find the transaction in your email. There is a link to the "justification page", where you need to provide a reasoned description of the problem. It is better to write that the purchase was made without your approval. Only this column will lead you to the letter to the operator. Now you need to show your eloquence. You can transfer the purchase to the children, you canmention that you have not used the application (the company will check this, so indicate this if it is true). In the letter, attach screenshots from the developer, where he disclaimed responsibility and shifted everything to Apple (upload the screenshot to the cloud and just attach the link). These complaints are handled by a real person, so you need to be persuasive. The support service responds within 4 days, and you should expect a refund from ten business days to a month, it all depends on the amount and region of residence.
What tips can I give on returns?
Know first that all letters must be written in English. Letters should be eloquent, without subjective assessment of the quality of the application or game. Write that children bought the game or application, and you did not give your consent to this. You can refer to a friend who knows the phone passwords. Do not write that you have not used the application: if this is not the case, the company will check everything. In addition, if you actively used the game, quickly completed it and decided that now you can return the money, you will receive a refusal: it will not be difficult to track your activity, and the support service will understand that this is a scam.
