It's very frustrating and painful when your mobile phone goes silent, especially when you need to listen to some important voice mail or video messages. Many reasons can lead to such failures. Here, a positive fact for the user is that most of the causes can be eliminated on their own if you use the tools described below and first establish why the sound on the phone does not work.
Preset for everyone
When the sound does not work in the phone, it creates a huge problem because the user cannot use the phone as they want.
Here are some general steps to fix the audio issue:
- Check phone volume, press up/down buttons.
- Reboot the mobile phone, remove the headphones and clean the jack.
- Check the position of the vibration sound switch, for this go to the settings > click on the sound > volume. By setting this parameter, you can adjust the volume of music, melodiescall and notifications.
- If the setup is successful, use the device, if not, continue the restoration further and look for the reason explaining why the sound on the phone does not work.
- Update the firmware of the device, go to the setup. Click "About Phone" find "System Update/Software Update" and click it, download the latest version for phone.
- Check the music app and clear the cache, go to the settings and then click on the clear data tab.
- If these actions also did not bring results, then install the free SoundAbout application from Google Play.
Headphone mode failure
This is another reason why the sound on the phone does not work. In this scenario, the headset is stuck in headphone mode. Even if the user has disabled them, the icon will not disappear. And you can't hear music or sound without them. This problem is very common for Samsung/Motorola/LG cell phones.
Removal algorithm:
- Turn up the phone volume to make sure it is not in silent mode.
- Plug and unplug the headphones several times.
- Clean the headphone jack by removing dust/debris from the jack. Sometimes an existing obstruction on the jack can trick the phone into falsely signaling that a headset is connected.
- Turn the device off and on again.
- Restarting will help the device update and fix software errors.
Installing a special application
Did your phone suddenly stop working while using an app, making a call, or watching a video? This is an unfortunate situation, but it should not be thrown into the trash because of this.
If the above remedies do not work, and the phone rings badly, you can use the additional application "Earphone mode off". Some mobile phones show that the headphones are connected, when in fact they are not. This application is the solution for such a problem. If the headset is still displayed, switch to speaker mode, the sound will come from the output speaker.
Android silent speakers
Often the reason why the sound does not work on the phone is situations when the external / internal Android speaker stops working suddenly, in this case the device does not make any sound at all. And also during calls to others, they do not hear anything. If at the same time there is no audibility in the headphones, then this is probably a hardware problem. You need to check the external and internal Android speaker using the device diagnostic tool.
Diagnostic algorithm - how to find out why there is no sound on a Samsung S4 phone:
- Open the hardware set and enter the key combination 7353 to enter the Device Diagnostic Tool menu.
- For an external speaker, touch the "Speaker" icon. If it works properly, you will hear very loud music coming from the machine.
- Click"Speaker" again to mute the sound.
- For the internal speaker, press the "Melody" key. If everything is in order with the speaker, music will come out of it.
- If the device does not pass the test, then the problem is in the software.
In this case, you can use the following tips:
- Reboot the phone in the usual way.
- Turn off Bluetooth, sometimes the speaker does not work because the unit is connected to this device.
- If everything is done correctly, then the sound will appear, if not, then the reason explaining why there is no sound on the phone may be a hardware problem, then you will have to send it in for repair.
Restore factory settings
Sometimes users complain that Android phone turns off automatically during a call or switches to silent or wake mode by itself. This case can be caused by some third party apps or cache overflow. There are two ways to solve the problem that caused the sound to disappear on the phone. Consider them.
Checking for sound when the device is in safe mode:
- In order to enter safe mode, you must first turn off your phone.
- Press and hold the power button again until you are asked if you want to enter safe mode.
- Click on "OK", after which the safe mode will boot.
- After entering it, they check the sound mode. If there are no problems, it means that the problem is with the speakercaused by third party apps, so you need to find the recently installed one and then uninstall it.
- Next, it is recommended to clear the cache, to do this, enter recovery mode on Android.
- Then use the volume down button to select the Wipe Cache Partition option from the menu and press the power button to confirm.
- Once the cleaning process is finished, select Reboot system now to reboot the machine.
Usually, these two methods can effectively solve the problem that there is no sound when the phone is ringing. If not, you can use the Android factory reset. Before doing this, back up important files on your phone, and then select "Settings"> "Backup and reset"> "Factory data reset"> "Reset phone" to erase all settings on the device.
Bluetooth speaker not making sound
Another common situation is that users do not hear sounds when connecting a device to a Bluetooth speaker. Before taking serious steps to fix this type of problem, you need to check if the Bluetooth speaker / handset works on another phone, if so, then you need to reconnect the device, then go to "Settings" > "Bluetooth", double-click the icon "Byte headset", "Listen to music".
Fault can also occur if many similar devices are stored in the Bluetooth menu of the phone and the user forgets“turn off” these devices, especially if you do not use them very often. All unnecessary bluetooth applications must be closed forcibly. This will not only clear the list of devices, but also help you remove and reconnect a device that is regularly used.
Setting order:
- In the Bluetooth menu, select the desired speaker from the list by clicking to the right of its name.
- Select the "Close device" function.
- Press "Forget Device" again to confirm.
- Press the Bluetooth button on the speaker to start the pairing process again, and select it from the device list on the phone/tablet when it appears again.
Sound should now be coming from the Bluetooth speaker. If not, you need to contact the service and ask them to fix the error.
Soaked apparatus
Sometimes sound problems occur due to the fact that water has got into the speaker of the phone. You can remove this moisture by turning off the machine, removing the battery and SIM card, and placing them in a container of rice for 24 hours. You can remove residual moisture by gently drying with a hair dryer, making sure it is on the lowest setting and far enough away from the phone to prevent overheating. Continue the operation for no more than a minute.
Next, after you are sure that the phone and its parts are completely dry, perform a reboot, perhaps this will fix some failures that caused the problem.
Next, make sure that the latest update is installed on the devicesoftware. To do this, go to settings> about the device> software update> check for updates. Download the latest phone update.
If these steps do not work, please contact your dealer or place of purchase as this may be a hardware problem and will need to be repaired or replaced.
iPad's inaudible sound
If the sound is quiet on the phone, it may eventually disappear altogether from certain applications, even if the volume is turned on. This device has a Soft Mute feature that turns off music and app sounds, but not Hulu or Netflix sound, making it difficult to diagnose.
Setting sequence for soft mute on iPad:
- Twice press the Home button.
- Swipe from left to right.
- Press the speaker icon at the far left.
- Mute Off should be displayed below the play button.
- Listen to the sound of the application.
- This should fix the lack of sound in it, if you have problems with the speaker icon showing when moving from left to right, you can also turn off the silent sound by doing the following: go to "Settings" / "General" / "Use side switch for” and select “Mute”, then use the rocker.
iPhone sound problems
The problem of no sound in the iPhone is oneone of the most common, along with a broken camera.
Most common types:
- The phone rings badly.
- You can't listen to music without headphones, the volume is gone.
- No sound from speaker.
User does not need to rush to Apple service. Many problems can be solved by yourself:
- The first reason why the sound coming from the device is not heard is that the volume may have been set to the lowest level or the device may have been turned off. Better check it out first.
- The next thing to check is the wrong application, especially the audio. For example, the user does not hear sound only when watching a video through YouTube. In this case, it may be an isolated problem in the video file, or YouTube itself may crash.
- You can try other video/audio apps on your device, and if other apps work then YouTube is the only problem.
- Installing the wrong updates and programs to your device can also cause a similar problem. If the user starts hearing sound coming from the device after installing a new update, then it is the cause and should be removed.
Simple recommendations
Reboot the device to try to fix the error. Minor software glitches are often fixed with a reboot. Phone sound setting:
- Reboot the machine by holding both buttons until the screen turns off, and then returns again and displayslogo. The smartphone will be restarted without affecting personal data.
- Go to the default setting. This problem is a little more drastic than the previous ones, since the personal settings of the smartphone will be lost. To do this, go to "Settings", then "General" and "Reset All Settings". This step will affect the safety of data, contacts or media files.
- Perform external interference cleaning. If the gadget is in a case or bumper, make sure that it does not block the speaker.
- Turn Bluetooth off select "Settings" > "General" > "Bluetooth" to turn off the headset or simply disable it on the lock screen.
Restoring an early look
It's good when the user has a backup copy of the image of the working system - in case of any problem, you can return to it. Please note that all images, media and contacts added after the backup was installed will be deleted.
Go to Settings > iCloud. Select Storage & Backup and the backup you want to restore. Alternatively, you can restore your iPhone backup via iTunes.
There are some strange but effective methods to fix the audio glitch:
- You need to squeeze the lower right corner of the device above the speaker, holding for about 20 seconds. The connector may be loose, so this action will secure it.
- Find and open an app with music or sound effects. Adjust the volume with the adjustment buttonsvolume or the slider in the Control Center on the lock screen.
- Reboot by holding the "Sleep" and "Home" buttons simultaneously for 10-15 seconds until the logo appears, ignoring the red slider - release the buttons. The operation is equivalent to restarting the computer.
This is the main list of problems due to which the sound on the phone does not work, what to do in this case is explained to the user in detail. If none of the above steps solved the speaker problem, you need to contact the service center, there may be a hardware problem, for example, the speaker needs to be replaced.
