Despite the fact that Apple products are known for their quality, even this does not exclude the risk of some problems. Most often, users are wondering why the mobile Internet does not work on the iPhone. This may be due to various reasons. One of the most common is incorrect settings.
However, more serious breakdowns are not uncommon. By following simple instructions, you can identify and fix the problem yourself. In the article, we will consider the answer to the question why the Internet does not work on the iPhone.
Define the problem
A problem with mobile Internet is quite easy to identify, unlike other problems. It is determined by the following features:
- Access to mobile Internet is limited via LTE, 3G or Wi-Fi.
- Tethering mode is not activated, or the iPhone does not function as an access point.
- Internet is intermittent or pages are not displayed with the connection icon on the phone screen.
Sometimes users have a question why the Internet stopped working on the iPhone. It often happens that the reason lies in the system failure. In this case, it is enough to reboot the phone or turn on airplane mode for one or two seconds. If after these steps the malfunction is not eliminated, the problem must be looked for in the settings or software.
LTE does not turn on
When using an iPhone, various errors may appear that lead to problems with the Internet.
The most common reasons include:
- 3G connection error or in wireless settings;
- IOS problems;
- breakdown of the mobile device itself;
- SIM failures.
Usually, when it comes to problems caused by software failure, you can fix them yourself. This requires either rebooting the device or downloading new software.
Data transfer problems
The reason why the Internet does not work well on the iPhone may be an error in the LTE connection. In most cases, this depends on the mobile operator. Typically, this problem occurs after a total reboot of the phone or factory reset. Even with excellent network coverage, the Internet may not work. It is easy to identify this problem - the mobile network antenna is displayed on the device screen, but the icon is not there or it disappears.
You can fix the situation as follows:
- open iPhone settings;
- select the "Cellular network" section;
- find the Data Transfer tab;
- enter APN and username (you need to check with your mobile operator).
Before proceeding to the described actions, you need to make sure that the tariff plan is paid, the package is not used up, there is network coverage, and the operator provides this service. If there are frequent failures in the Internet, you need to contact the support service of the mobile operator. In some cases, when problems occur systematically, they change the mobile phone company to fix the problems that arise.
Also, the question of why the Internet does not work on the "iPhone 5s" may arise when the network is disconnected when transferring cellular data. In such a situation, you need to open the mobile and phone control panel and make sure that the corresponding icon is available in the status bar. If it is missing, do the following:
- go to settings, tab "Connections";
- in the "Cellular" and 3G items, the slider must be on;
- if this is not the case, the slider is switched to the active state.
Even if mobile coverage worked well, coverage isn't the same everywhere. For this reason, the phone does not always receive a signal. The mobile operator cannot provide high-quality cellular reception in all parts of the city. Therefore, if the 4G icon changes to H+ or E, it is not a problem.
Disappearing3G icon
If there is a 3G icon in the status bar, but the browser does not open the page, the question also arises why the Internet does not work on the iPhone. First of all, it is necessary to eliminate the error in the software. The easiest way is to update the browser or delete it and then reinstall it.
When using the standard application, you can try the following steps:
- turn off Javascript in the browser;
- reboot the device;
- close the software and then remove it from the last opened programs.
Many iPhone users who updated their operating system to version 9.3 complained about the slow loading of pages and clicking on links. Update iOS to the next version will help get rid of problems.
Tethering not working
It happens that the mobile Internet in the phone is not available in modem mode, or the device does not connect to the network through an access point. This may also be the reason why the Internet does not work on the iPhone 5.
In this case, you need to make sure that the corresponding function is enabled:
- open the settings menu;
- activate the item "Modem mode" or "Cellular data", and then - "Modem mode";
- check the settings and, if necessary, enter a password that will allow access to the mobile device.
If "Modem mode" is active, the phone is rebooted. As a rule, after this this functionis reactivated. Why is the Internet slow on the iPhone or not loading at all? Maybe it's the settings. Then there is another, longer way - to reset the settings to factory settings, and then manually restore the parameters.
If the methods described above do not help (the phone still does not receive cellular communication, Internet access is not possible), then most likely the problem lies in the hardware of the phone. In this case, it is better to take the device to a service center or entrust it to the master.
Reboot device, network, Wi-Fi, 3G
It happens that restarting the network helps to start the Internet. You can do it yourself by following the instructions:
- go to settings, select the "Cellular data" tab and turn off data transmission;
- After a minute, the data transfer is switched on again.
If after these steps the answer to the question why the Internet does not work on the iPhone is still not found, you can try another, more complicated method:
- in the settings find the "Network" tab;
- then select the "Cellular Data" section and reset the network settings;
- then call the technical support of the mobile operator, indicate the phone model and receive new settings.
To access via Wi-Fi, you must do the following:
- turn on the router and wait for it to fully load;
- enter the code 192.168.0.1 or 192.168.1.1 in the search bar of the browser, press the "Enter" key,specify login and password;
- enter the data received from the provider, save it, and then change the login and password to your identifiers, connect via Wi-Fi.
Before setting up 3G or 4G, it is important to make sure you have a positive balance on your account, and then take the following steps:
- go to the network settings and select "Data transfer";
- enable the 3G function, if it is disabled, and enter the username and password received from the operator in the APN line.
Sometimes resetting and re-entering settings helps.
Communication with the operator
If the above methods are ineffective and the question of why the Internet does not work on the iPhone is still relevant, it makes sense to call the mobile operator's support service.
It is recommended to prepare a passport in advance so that a call center specialist can check the balance and identify the problem. If the error is caused by a technical failure, after contacting the operator, it will be resolved as soon as possible.
Reboot FaceTime
Another way to fix broken internet is to restart FaceTime. For this you need:
- Go to the "Settings" menu of the phone.
- Then select the "Restrictions" tab and move the slider to the off position.
- As a result, FaceTime will appear in the applications tab, you need to enable it. It is likely that after this a connection to the network will appear.
Firmware update
If none of the described methods helped, you need to update the firmware of the softwaresecurity. To do this, an iPhone is connected to a computer with Internet access using a charging cable. The latest version of iTunes opens on the PC. If it is not there, the application is downloaded using your account.
After turning it on, the program should detect the phone. At the top right, there will be an offer to update the iPhone firmware. Before you take this step, you need to back up all the data on your device. To do this, click on the "This PC" tab, and then in the window that appears - "Create a copy now." After saving the information, press the "Update" key, the installation of a new firmware for the iPhone starts.
Then return to the “This PC” tab again and select “Restore from a copy” in the window that appears, after which all the saved data will be transferred to the phone. After that, Internet access should be open.
