Yandex. Money (YAD) system is one of the most popular in Russia. Now virtual funds can be converted into real ones, so the Poison e-wallet can be equated to a bank account. As in any system, some difficulties arise here, one of them is when money does not come to Yandex. Money, then we will consider possible reasons.
Why don't I receive funds to my e-wallet
Most often, problems with crediting funds to an electronic wallet occur when replenishing through payment terminals installed in most outlets. Faced with such a situation, the user should first of all try to find out why money is not coming to Yandex. Money. There are various reasons why this is happening.
In each case, the movement of funds between the payment system and the virtual wallet can take from a couple of seconds to several days, delays are most often associated with technical malfunctions of the equipment. As a result, cash that was deposited through the device "freezes". It mayoccur for a number of reasons:
- there was no Internet connection at the time of the transaction;
- failure of the Yandex service itself;
- problems in the terminal software.
Quite often the reason lies in the inattention of users who made a mistake when filling out a payment application. However, if a person is sure of the correctness of the actions, but still the money did not come to Yandex. Money, then you need to contact the technical assistance service.
When do problems arise?
So, let's look at the most common problems faced by users:
- money does not come to "Yandex. Money" when transferring from another electronic wallet;
- when the account is replenished through a payment terminal.
In any case, situations with funds that have not been credited to the account provoke bad thoughts and definitely do not cheer you up.
Sending from another wallet
When the money was transferred from another wallet and the sender/recipient declares that they have not been received, there may be several options: the first - an error was made when filling in the details, and they came to the wrong account, the second - you are entered astray. Sadly, the latter option is quite often used by scammers. You may even be sent a screenshot of the check, but is this a problem in our time, when every second person owns Photoshop?
In the payment system "Yandex. Money" payments cannot be lost, onToday, such cases are not known, but there are enough situations with user inattention. Almost all transfers between wallets are carried out instantly, and if you have problems and questions, you can always ask the support service.
Payment terminal
Why don't the money credited through the payment machine come to Yandex. Money, and what to do in such a situation?
Basically, such problems arise due to the terminal itself, so you should contact the service organization of the device through which the payment was made. The terminal number is always indicated on the receipt. If the check was lost, then find out the owner’s phone number (it is usually indicated either on the equipment itself or in the menu in the “Information” section), contact him and provide the following data: date and time of payment, location address, wallet number and amount. If they tell you that the money has been transferred, then you should contact the support service of the Yandex. Money service.
Deadline for enrollment
Many users are concerned about the question of how long money comes to "Yandex. Money". With payment transactions within the system, that is, from one wallet to another, funds are credited to the account within a few minutes.
The transfer of cash and non-cash funds can be performed from several minutes to several days. This is due to technical delays in different systems or a program failure.
Some tips
First of all, it is worth focusing on the fact that when conducting a transaction through a payment machine, a payment receipt should be taken without fail and kept it until the money is credited to the account. This is the only document that will be an argument in resolving disputes. Quite often it occurs that the terminal does not issue payment receipts. In this case, it is necessary to remember the time of the transaction and the exact amount of the transfer, and be sure to clarify whether the funds have been credited to the account. If money does not come to Yandex. Money, you should contact the owner of the equipment.
Most importantly, if funds are not credited, do not panic. If you have not replenished your e-wallet account, this does not mean that the money has disappeared completely or has been appropriated by someone. Most likely, there was a technical hitch, after which the user will receive his translation. And do not forget to check the details of the application very carefully, then there will be no problems.
