Literally at every step, wherever you look, we are only asked to send an SMS to a short number, and in return we are promised untold riches. Or, on the contrary, the phone notifies of the received message from a number very similar to the service number of the bank, which informs about the blocking of the account, money transfer or other operations. By such or similar actions, scammers literally taught us to doubt every message coming from a short number.
A similar situation happened with Sberbank clients, who filled the network with questions: “I received an SMS from number 9000, what is it?”. This happened when instead of the usual number 900, messages from the number 9000 began to be sent.
Who sends SMS from 9000
Absolutely all numbers by which communication with bank representatives is possible are in public access. For example, on the official website, this information is located in the "Contacts" section. In fairness, it should be noted that the number 9000 is included there relatively recently. The fact is that earlier this numberwas internal and was used for corporate communications, but a little over a year ago it began to be used to collect statistical information. Most often, SMS from the number 9000 contain a request to evaluate the quality of the services provided or to answer whether you would recommend Sberbank to your acquaintances and friends.
Bank contact
SMS coming from 9000? There is no cause for concern! From number 9000 I received an SMS from Sberbank of Russia and only from him. In addition, in some cases, mailing is possible from numbers 9001, 8632, 6470 or signed by SBERBANK. Information confirmation is on the official website.
You don't have to answer. However, it should be remembered that customer surveys are not just for show. Each response will be taken into account, and depending on the overall assessment of the service, improvements in the quality of service will be carried out.
Messages from Sberbank of Russia will never contain the following information:
- a request to go to the client's personal account;
- form to send any personal data;
- requirement to update customer information;
- request a password to confirm financial transactions;
- request to install an unknown application;
In addition, the caller who introduced himself as a representative of the bank will not ask questions to verify the identity of the client, request passport data, bank account number, card expiration date and CVV code.
You cannot call the short number 9000. It is only used to receive calls.
ForThere are two support numbers. One is free and round-the-clock, designed for communication within the country. The second is used to receive calls from customers outside the country. Calls in this case are paid and charged according to the rates of the local mobile operator.
What the message from 9000 contains
To eliminate the situation when the phone notifies you of a new message, you look at the screen, and flashes in your head: “SMS came from 9000, what is this?” Here are the requirements that a message directly from Sberbank must meet:
- Addressing the client by name, and in some cases, patronymic.
- Maybe the last 4 digits of the customer's bank account will be shown.
- The text calls to evaluate the quality of services, express preferences, wishes and comments about the work of the bank.
- The message does not contain links, since the latter are sent only to the client's e-mail registered in the bank's system.
In all other cases, if an SMS comes from 9000, but does not comply with the above rules, we can assume that the message was sent by a scammer.
Cost of participation in the survey
Answering 9000 is charged according to your plan.
However, a message to a number disguised as a Sberbank contact can cost a tidy sum, instantly deducted from the account in favor of scammers. Therefore, before sending SMS, you should make sure thatthat the number is indeed on the bank's contact list.
Following links from suspicious numbers is strictly prohibited. It is highly likely that this transition will cost you all the funds in your bank accounts.
How to spot a dangerous message
If you receive SMS from Sberbank number 9000, there should be no reason to panic. In other cases, if there are doubts about the reliability of the phone number, first of all, you should check its relevance on the official website and in the client's personal account.
You need to understand that if the bank has all the necessary information to make financial transactions on your account, then the attackers do not have this data and will try to get it in every possible way.
Messages containing:
- recommendations to install an unknown application on your phone or a program on your computer;
- request login and password from the user's personal account;
- request for card number, expiration date, CVV code, card PIN;
- blank form to fill in and submit any personal data.
In order not to become a victim of scammers, it is enough just to identify a dangerous message in time and delete it. In addition, it is recommended to inform the support service of your mobile operator of the phone number from which the fraudulent message was sent.
What to do if you become a victim of intruders
If, by negligence, you nevertheless sent fraudsters some data about yourself, information about bank accounts or made a money transfer, you must follow these steps:
- contact the bank support service and block the account, information about which fell into the wrong hands;
- contact the support service of the mobile operator by whose number the transfer was made;
- report a criminal act to the police.
You must understand that if the message complies with all the rules presented above, and an SMS has come from the number 9000, that it is safe. In other cases, it is better to contact the bank support service and clarify about the mailing list.
Reviews
According to the bank's customers, messages to 9000 are not free. In addition, after the answer to the first question, there are several more messages. And this continues until a decent amount of funds is withdrawn from the account.
Some users in the comments to the question: “SMS came from number 9000, what is it?” - we noticed that not only statistical surveys, but also simple advertising of services are sent from number 9000.
