Viber is one of the most popular instant messengers in the world with a constantly growing user base. Now their number is approaching one million. Developers are constantly improving their service and fixing bugs, but even in such a popular application, you cannot do without unpleasant problems. The messenger has separate clients for mobile devices and desktop computers. Let's figure out why Viber does not work on each of the platforms, and try to fix the errors that have arisen.
System Requirements
First, let's look at the official requirements submitted by the developers for all devices. For Viber to work on mobile smartphones, the following conditions must be met:
- Android operating system version 4.0 and newer;
- iOS operating system version 9 or later.
Requirements to run the messenger on a computer are limited to the need for Windows XP and newer. 32 and 64 bit versions are supported. Hardware requirements look like this:
- 2-core processor;
- 1 GB RAM minimum;
- stable internet connection;
- microphone and webcam for making calls.
Failure to comply with the listed requirements for devices is the first of the reasons why Viber does not work. Now let's look at the possible problems on each of the platforms. On smartphones and tablets, the solutions are almost identical.
Why doesn't Viber work on iPhone?
So, you have installed the messenger on your iPhone, but the program does not start, crashes or does not work correctly. The first thing to do is restart the device and try again. Next, be sure to check your Internet connection - without it, the application will not be able to log in to the server, so you will be offline. You cannot send messages or make calls in it - only old correspondence and materials are available to you.
You installed the messenger a long time ago, it started up properly and suddenly stopped working. Why? You may have turned off automatic software updates in the App Store. You need to open the store and go to your account settings. In them, you must set the ability to automatically update when the device is connected to a Wi-Fi network. This will allow you to save mobile data and not spend it on downloading new versions of applications and games.
Install fromzero
Another fix is to reinstall. First, completely remove the messenger from the iPhone. To do this, you need to hold your finger on the icon for a few seconds, and then click on the cross in the corner. Now go to the App Store and enter the name of the messenger in the search bar. Open the page with the application and click "Download". Reinstallation may be required after an unsuccessfully installed update. In such cases, it is impossible to restore the functionality of the "crooked" version of the messenger, so only a clean installation of Viber from scratch will help.
If you already have a Viber account, after installation, just log in using your account. To create a new account, enter your mobile phone number and wait for the confirmation code in the SMS message. Enter it in the appropriate field in the Viber application.
Obsolete device
Another reason is incompatibility. It will be the exact answer to the question of why Viber does not work on iPhone 4. The fact is that the mobile messenger application supports Apple devices starting with iPhone 4s. Accordingly, the program will not run on a regular fourth-generation iPhone.
However, you have the opportunity to install the messenger on such an old device. To do this, you need to jailbreak your smartphone and download the application installer manually through your computer. You can find many instructions about this. Now you know why Viber does not work on an iPhone, and you can fix the causes of the malfunctions.
Faults on Android
Now let's move on to the problems on smartphones with the Android operating system. First, try restarting your device and starting the messenger again. It is possible that your system has crashed and needs to be restarted.
If this option fails, please check for updates. If you have not downloaded the latest versions of the Viber program for a long time (this happens when the user disables automatic tracking of new versions of installed applications), then go to the Play Market. Go to the Update section and see if new versions for Viber are available. If they are, be sure to download and install. For convenience, we recommend enabling automatic updates in the Play Market settings.
If you experience crashes while updating the application, then try the full reinstallation option. To remove a program, hold your finger on its icon and then drag it to the trash that appears. Next, open the Play Market again, enter the name Viber in the search, go to the messenger page and click "Install". Now you know why Viber does not work on Android. It remains to figure out the reasons on the PC.
Viber not working on PC
Tips for troubleshooting problems with the application on a computer are similar to those described above. Before deleting, be sure to try restarting your PC, make sure your Internet connection is stable. If the program starts but does not detect the microphone and webcam,then you need to check if the drivers are installed correctly.
Next, try installing the app again. First of all, go to "Control Panel" - "Add or Remove Programs", find Viber in the list, right-click on it and select "Uninstall".
After uninstalling, open the official website, select your operating system and click on the "Download Viber" button. After re-installation, log in again from your account and check the functionality of the messenger. Now you know why Viber does not work on your computer.
Problem with servers
If you followed all the tips from the article, but Viber still refuses to work, then the problem may be a bad connection to the servers. The user cannot influence the solution of this problem in any way, so you just have to wait until the developers carry out technical work and restore access. As practice shows, this rarely happens. However, every user of Viber or other similar services needs to know about such a situation.
Support
You can contact the official support service with your problem. Viber employees will definitely help you restore the application on your PC or smartphone. Usually a response from technical support comes as soon as possible.
To apply, you need to open the link that you will find on the official website of the application and fill out the feedback form. It contains personal and contact information,the subject of the appeal and the text itself with a detailed description of the problem. It's also a good idea to attach images if you're having error windows, etc. This will help support get to the bottom of the issue faster. Specialists will explain to you why Viber stopped working and how to fix it in a return letter that will be sent to the email address you specified.
