Rostelecom is known throughout the country. It is the largest telecom operator. It offers mobile TV, SIM cards, and home internet. Rostelecom has a huge variety of tariffs. And from time to time, old tariff plans become not very profitable. And sometimes the previous conditions are not suitable for users. Therefore, you need to know how to change the tariff. Rostelecom offers many ways to solve this problem. Next, we will try to study all of them. With proper preparation, some techniques take only a few minutes.
Ways to solve the problem
Tired of Rostelecom's old plan? How to change the tariff in this or that case? To achieve the appropriate result is proposed in different ways.
For example, in the following ways:
- by contacting the office of the organization;
- by calling the call center;
- using a special application;
- having worked in the officialcompany website.
It's actually easier than it looks. However, with some tricks, users can not rule out problems. Fortunately, they are solved very quickly and simply.
Important: before switching to a new tariff plan, it is recommended to study all Rostelecom tariffs in advance. This will save you a lot of hassle in the future.
Call center for help
How to change the Internet tariff of Rostelecom? What about a mobile phone? To do this, you can use a call to the call center. This is far from the most convenient and popular technique, but it can still help out sometimes.
To achieve the desired result, it is recommended to follow these steps:
- Carefully study all Rostelecom tariff plans for the selected service. Without proper knowledge, you can greatly slow down the operation.
- Call the hotline.
- Wait for operator response.
- Report about your idea, and then give your personal account number.
- Select a tariff plan. If necessary, you can ask the call center employee to list the features of all the proposed tariffs.
- Wait a while after choosing a new plan.
As a rule, after the actions taken, the call center employee will issue a request for a tariff change. It remains only to be patient. The new tariff will be effective from the first day of the next month.
A significant disadvantage of this technique isthe fact that getting through to Rostelecom can be problematic. Despite the free call, customers still don't want to wait. Therefore, they are looking for other ways to solve the problem.
Important: the presented call-center number is relevant for Moscow residents. The phone number for your region must be specified on the official website of the company.
App to help
How to change the Rostelecom tariff? You can achieve this goal with the application. It is called "My Rostelecom". Works on mobile devices.
Instructions for using this method boil down to the following steps:
- Launch the My Rostelecom program on your mobile device.
- Switch to the "Service Management" section.
- Tap on the "Change Tariff" hyperlink.
- Select the desired plan to use from the list that appears.
- Confirm the corresponding operation.
Next, it is recommended to wait a bit. A successful tariff change ends with a corresponding message. Nothing difficult or incomprehensible. True, this technique is usually used to manage Rostelecom's mobile services.
Via website
Do you want to change the Rostelecom tariff through the "Personal Account"? This is a fairly simple solution to the problem. Clients will be able to immediately familiarize themselves with the terms of the selected tariff plan, even before its direct connection. Very convenient!
I wonder how to change the Rostelecom tariff via the Internet? Then the user needs to:
- Sign up in the "Personal Account" on the official website of Rostelecom. It is recommended to do this in advance.
- Log in to your account on the page of the mobile operator.
- Open "My services" section.
- Click on the "Change tariff" block.
- Use the drop-down list to select the desired tariff plan. If necessary, you can change it before confirming the sending of the request for processing.
- Find out the conditions for the provision of communication services for the selected plan.
- Agree to the terms of the license agreement.
- Confirm tariff change procedure.
As a rule, before this, users are offered to connect additional options. For example, "Antivirus" for PC. You can refuse offers, they are not required.
Personal visit
How to change the tariff on Rostelecom's home phone? And on the Internet or a SIM card? The most reliable, albeit not very convenient, method is a direct appeal to the office of the telecom operator. Changing the Internet tariff of Rostelecom in the "Personal Account" is simple, but you can act differently. How?
In order to change the tariff, you need to do the following:
- Prepare a package of references and documents.
- Contact the nearest Rostelecom office. outlets of thisoperators are also suitable.
- Queue to connect or disconnect services.
- Inform the office worker of your intentions. At this moment, Rostelecom employees usually advertise the operator's offers and can tell you in detail about tariff plans.
- Select the required tariff, name it and the personal account number.
- Sign a contract for the provision of services at a new rate. The agreement is signed in duplicate.
- Collect your copy of the document.
At this stage, active actions end. Now a person will be able to enjoy the new conditions for using Rostelecom services.
Important: service and tariff change are free of charge. No one can charge money for these transactions.
About the documents for the operation
Thinking about how to change the Rostelecom tariff, everyone should know what documents may be useful to him to solve this problem. Without some paperwork, customer service will become impossible.
In order for the procedure for changing the tariff plan through the sales offices of the telecom operator to be flawless, you will need to take with you:
- identity card;
- contract for the provision of services at the old rate.
That will be enough. True, if a person has a debt to Rostelecom, he may be asked to close it before changing the tariff.
In addition, the person in whose name the contract forservice. Third parties are vested with such powers only by notarized power of attorney. Now you know how to change the Internet tariff of Rostelecom through the "Personal Account" and more!
