To keep abreast of transactions with a Sberbank card, the "Mobile Bank" service is required. It allows you to quickly receive information about all transactions, use the Internet bank and make quick transfers to other customers. To access the features of the service, you need to know how to enable Sberbank SMS alerts.
Service Features
"Mobile bank" allows you to:
- Find out information on the card account online. Provided as part of the "Full" package.
- Send transfers up to 8 thousand rubles a day.
- Receive codes for access and operations in Sberbank Online.
- Learn about the "Thank you" bonus program from Sberbank.
- Pay for certain types of services (for example, Internet and cellular communications).
- Create payment templates.
- Manage the "Auto payment" service for utility bills, Internet and mobile communications.
- Block the card inif it is stolen.
Before you can access all the features, you need to connect Sberbank SMS alerts. This can be done in several ways.
Mobile Bank Tariffs
Sberbank offers 2 service options: with and without a commission. In the first case, notifications are sent for each account transaction, for example, when withdrawing or depositing cash at an ATM.
The "Full" tariff provides for a monthly usage fee of 0, 30 or 60 rubles. The cost of the tariff depends on the bank card. The owner of a Sberbank card can find out information about the cost of the service at a branch or by calling the contact center.
A free tariff called "Economy" allows you to receive notifications when you enter and use Sberbank Online, send transfers and find out the balance of "Thank you" bonuses. But the client will not be able to see online changes in the balance of the card when making incoming and outgoing transactions.
If the client wants to connect SMS alerts from Sberbank (to find out information about transactions via SMS), the "Full" tariff should be selected. The first 2 months of using the service is free of charge.
How to link a card to a phone number?
There are several ways to link a phone number to a Sberbank card. Any of them allows you to receive notifications from the number 900 after 4-6 hours from the moment of connection. The operation of the service does not depend on the option of connecting "Mobilebank".
There are only three ways to enable SMS alerts from Sberbank:
- at ATMs or terminals of a financial institution;
- in the branch;
- using customer support.
With any of the options, the service does not become active immediately. After successful connection, the client will receive an SMS from the number 900.
Binding a number at Sberbank ATMs
The easiest way to enable SMS alerts from Sberbank is to use terminals. They, unlike the offices of the company, work around the clock and seven days a week. Sberbank's ATM network is the largest in the country. In total, there are more than 250 thousand devices in the regions of Russia.
Zones with terminals are located near Sberbank branches, in large shopping centers and municipal institutions. SMS alerts from Sberbank can be connected to any device. To do this, you only need a customer card.
How to enable SMS alerts from Sberbank is described below:
- insert the card into the bank terminal;
- find the "Information and Services" tab in the menu;
- select "Mobile bank" service from the list;
- click "Connect mobile bank";
- choose a tariff: "Full" or "Economy";
- enter phone number;
- check and confirm the operation.
After connecting the service, the client has a check. He is confirmationoperations. On the check, you can check the entered phone number and the last digits of the bank card.
Connecting SMS alerts at the Sberbank office
If they have a passport, customers can contact the bank office to link a phone number to a card. The service is free.
To bind a phone number at the bank office, the cardholder must take a service coupon. It can be obtained in the electronic queue.
After a call to a free specialist, you need to provide a passport and a Sberbank card, give a phone number. The manager will fill in the data in the application. Before signing the documents, it is recommended that you familiarize yourself with the indicated card number and cell phone number in order to exclude an error.
After signing the documents, the client is given a copy of the application for binding notifications. SMS alerts will be connected within 24 hours from the moment of signing the documents.
The method is relevant not only for customers from Russia. Sberbank cardholders in Belarus can also contact their local branch to link their phone. This is a reliable way to enable SMS alerts in BPS-Sberbank. The term and conditions of connection are the same as for customers in the Russian Federation.
Link phone through support
Without a visit to the bank, you can turn on notifications from the number 900 using the contact center of Sberbank. For this you need:
- Call the number indicated on the back of the card, for example, 900.
- Introduce yourself, give your passport details, address and code word. Codeword -this is the control information that was indicated by the client when issuing a plastic card. If there is no data on the code word, it is recommended to take the client code. This is a combination of numbers that is displayed in the terminal. It allows Sberbank cardholders to use the services of a support service.
- Inform about the intention to link a phone number to a Sberbank card, provide cell details.
After calling the support service, the client will receive a message about connecting a mobile phone to the card. Notifications will start working within 24 hours from the moment of request.
Only the owner of a bank card can contact the contact center. If the client is not able to give the code word, take the client code and provide the required information about himself, service may be denied.
How to enable alerts through Sberbank Online
According to reviews on the Web, Internet banking customers often turn to employees for help, as they could not connect to Mobile Bank through Sberbank Online. Cardholders want to know if alerts can be activated online, without visiting the bank and using terminals.
Unfortunately, linking the service with the help of Internet banking is not provided. The capabilities of Sberbank Online include only control of connected services. Through the Internet bank, the owners of plastic media can check which cards and how many numbers are linked.
It is also impossible to disable SMS alerts from Sberbank via SMS or Sberbank Online. To do this, the client must contact the company office or contact center.
Linking notifications in the Sberbank Online mobile app
Those who use the mobile version of Sberbank Online want to know about the additional features of Mobile Bank. With the help of applications downloaded and installed through the App Store or Google Play, the client gets access to the Internet banking functionality on his smartphone.
SMS from Sberbank in this case comes in the form of a background notification of transactions - push notifications. According to reviews of the service on the Internet, not all customers are satisfied with receiving information in this way.
Unlike SMS, push notifications are displayed even when the smartphone is locked. This can be used by attackers to find out the card balance or other data of a Sberbank client.
How to enable Sberbank SMS alerts instead of push notifications? You need to check the version of "Mobile Bank". If the service package is "Economical", then notifications about transactions will be received only in push format. With the "Full" package of services, it is possible to disable push notifications, leaving only the format of regular SMS.
How to disable push notifications:
- log in to the app;
- go to the "Settings" tab;
- select push notifications;
- move left arrow if push notificationsactive.
Push notifications allow you to receive information when you have an active internet connection. If the function is disabled, the client can only get card information using SMS notifications.
Notifications contain more information than SMS. They indicate not only the time and amount of the transaction, but also the point of sale (with the company's logo). Using a convenient search, you can find an operation by name.
