Mobile phone is an essential attribute of modern life. Thanks to it, you can maintain constant contact with family and friends, solve business issues and use useful services. Mobile network subscribers are serviced through a SIM card - a special plastic module that transmits a cellular signal from a subscriber's phone to a mobile operator. For various reasons, it may be necessary to restore the SIM card while maintaining the current number. This article provides detailed instructions for recovering a Beeline number, one of the largest mobile operators.
When is it necessary to restore the number?
Replacing the SIM card while keeping the number is usually required in the following cases:
- Loss, theft of a SIM card is the most common reason. This is usually paired with a cell phone. To block the SIM card, you need to contact the telecom operator and report the loss. Otherwise, attackers can usereceived number to commit fraudulent activities.
- SIM damage. Occurs due to a manufacturing defect or careless handling of the module. Requires replacement as the SIM card cannot be repaired.
- Obsolescence or deterioration of the SIM card. The abundance of sizes and formats of modern SIM cards increases the chance that an old plastic module may not fit a new device. In this case, you will have to cut it or get a duplicate of the desired size from the telecom operator. Also, the reason for the replacement may be the wear of the metallized contact pads of the SIM card. This may be signaled by a partial or complete inoperability of cellular communication on the phone.
Beeline number recovery conditions
The cost of replacing a SIM card is 30 rubles. For customers of the prepaid system, this amount will be automatically deducted from the balance of the phone, with the postpaid form it will be included in the monthly bill for payment.
It is important that when restoring a Beeline phone number, the client will not have to worry about data loss: the previously valid number, balance status, tariff plan, connected services and telephone contacts that were in the memory of the previous module are preserved.
SIM card replacement via Beeline customer support
Beeline contact center specialists will help you quickly resolve the issue of SIM card recovery - block it and accept an application for a duplicate. You can contact the Beeline support service by calling 0611 withnumber belonging to this operator, or 8-800-700-0611 - from the number of another cellular company or landline.
During the conversation, the support service employee will request the data of the owner of the lost SIM card specified in the contract, or ask clarifying questions to identify the person. Upon successful verification, the client will be offered to come to the company's office for a new SIM card or deliver it to a convenient address. The cost of delivery of a duplicate depends on the distance of the recipient's address - from 180 to 1,540 rubles.
How to get a duplicate SIM card at the office
To restore the Beeline number in the company's salon, individuals must provide a passport or a notarized power of attorney if the applicant is not the owner of the number under the contract. If the SIM card belongs to a legal entity, the office will require a passport, power of attorney and a written request on letterhead from the organization with the seal and signature of the first head. The old plastic module will be removed, and a new duplicate will be prepared and handed over personally to the owner within a few minutes.
Replacing a Beeline SIM card via the Internet
Restoration of the Beeline number is also provided in the client's personal account. To do this, you must use the appropriate access restriction function in the main user menu, available immediately after authorization. To order a duplicate SIM card online, you need to write to the company's e-mail: [email protected] - for individuals, [email protected] - for legal entities. The application mustattach a written application and indicate the contact number for feedback.
Recovery of Beeline number in Kazakhstan
There are three ways to limit access to a number for Kazakhstani Beeline subscribers:
- In the personal account "My Beeline". After authorization on the site or application in the "Profile" tab, you must select the action "Block number".
- Call to customer support: 116 - for Beeline subscribers, for the rest - one of the regional numbers indicated on the operator's website. The contact center operator will request the details of the identity document of the person to whom the real number is issued.
- Visit to the company's office. To fill out an application for the restoration of the Beeline number, you will need the personal presence of the owner of the SIM card and his identity card or passport.
Beeline number is blocked for 3 days. During this period, all functions will be unavailable, subscription fees will be suspended.
To replace the SIM card, there are the following options to choose from:
- call the Beeline contact center and leave the operator a request for a new plastic module;
- on the official website of Beeline, fill out the form for a duplicate SIM card and wait for a call back from the Call Center employee;
- contact the office and write an application for the restoration of the Beeline number.
Duplicate SIM card can be picked upin the salon of the company or receive in person. The cost of replacing the communication module is from 200 tenge, delivery service - from 400 to 4,950 tenge. Upon receipt, you must provide a document proving the identity of the owner of the number, or a notarized power of attorney from him.
