How can I find out my Rostelecom personal account? This question is relevant for all users of telephony, Internet and television of this service provider. After all, it is on the personal account that you can get the information of interest, replenish your balance for the next write-off of funds under the contract. In this article, we will talk about how to find out a personal account in Rostelecom by address, phone number, and also clarify what other methods can be used to obtain data.
What is a personal account, why is it needed?
A personal account means a certain sequence of numbers that is unique for each subscriber and is his personal ID for the operator. By naming the personal account number, you can get the information of interest from technical support specialists or in the Rostelecom salon,deposit funds to pay for services, etc. A personal account number is assigned at the time of concluding a contract for communication services. Usually, when connecting, the specialist performing the work focuses the user's attention on this identifier, which will subsequently be used to pay for services. It is indicated in the documentation that is issued to the client in the company's branded envelope. How to find out the personal account number of Rostelecom if the subscriber has forgotten it or does not know where to look? There are several ways, we will list them all below.
Method 1 - look at the documents
When services are connected, a contract is issued to the client, in which it is precisely fixed on which personal account the services will be provided. The easiest way is to find it and view it. However, if a long time has passed since the conclusion of the contract or if the user does not have the habit of storing documents, then most likely it is not possible to use this option.
Also often, Rostelecom customers try to find out their personal account by the contract number in the following way: they just look at the contract number and think that this is the personal account. However, it is not. The personal account consists of 14 digits and rarely coincides with the contract number. Therefore, these terms should not be confused.
Method 2 - studying the receipt for payment
You can also view the receipt that is received monthly by customers to pay for services. We remind you that the receipt can be received both by e-mail and by regular mail, in paper form. The option of receipt of the invoice is determined by the client.
Both in the paper version of the account and in the electronic version there is information about the number of the personal account. The document may indicate: “l / s” or “Personal account”. These are the numbers that the client needs.
Method 3 - go to your personal account
Another fairly simple way to view your personal account number is to visit your personal account on the company's website. Of course, if the client is already registered on it. It is enough to enter a username and password - and the necessary data will be displayed on the home page. At the same time, it will also be possible to view data on services that are activated on a specific personal account, disable them, activate additional packages and options, as well as get acquainted with the state of the balance, clarify whether there is a debt, and even pay for it. If the user has not yet managed to create a personal account, then you can register it, because this does not require knowing the personal account number.
If television from Rostelecom is used, then information about the personal account number is also reflected in the user menu of the set-top box. For more information on how to use this menu, please refer to the instructions supplied with the TV box. By the way, in the set-top box menu, you can also view data on connected services and TV packages, view notifications from the company (displayed as incoming messages) andex.
Method 4 - call technical support
How can I find out my personal account of Rostelecom in another way? Call the company's technical support and explain the situation to the subscriber department specialist. An employee of the contact center will be able to identify the client by the address, phone number (when telephony is connected), contract number. In some cases, a service code (a password without which an employee cannot conduct a consultation) may be required, set by the client himself. If at the time of the request the client has forgotten it, then the only way to clarify the information is to contact the sales and service salon.
Is it possible to call Rostelecom and find out the personal account by phone? Yes, there is such a possibility. Of course, this applies only to those users who have previously connected the telephony service. In all other cases, this method will not work, you should choose another option for restoring information about your personal account.
Method 5 - contact the office
How to find out your personal account of Rostelecom if the previous tips did not help? Another sure way to get data by number is to contact a communication salon. In this case, you need to take your passport with you. Only the person with whom the contract was originally concluded can receive data on his personal account. Otherwise, the information will be denied. You can also entrust this procedure to your relative or friend, but in this case you will have to first issue a power of attorney for him(general or to perform a specific action in the salon of the company). In the salon, the specialist will check the entries in the database and report data on personal accounts assigned to a particular person. Moreover, it is possible to do this even for long-closed l / s, because the operator keeps a history for each client of the company. This is especially true when the client wants to check if he has any debt to the company.
In this article, we talked about how to find out your personal account of Rostelecom, and provided a description of several ways. One of them will certainly help the client of the company to clarify the data he needs. The most proven is to contact the office of the company. After all, here you can get information about the status of personal accounts that were closed several years ago. This may be relevant when there is a suspicion of debt.
