If you are an MTS subscriber, and from time to time you have questions regarding the billing of calls, connecting certain services, using the Internet, and others, then you will need the phone number of the MTS subscriber service.
How to reach the operator
One of the main questions that MTS subscribers ask about a service agreement or the Internet is to find a number by which you can contact the contact center in order to get answers to your questions. At any time of the day you can dial 0890 and the operator will answer you. At the same time, you can call from anywhere. Dialing the specified number both in the home network and in the intranet roaming coverage area is absolutely free. Moreover, the MTS subscriber service will answer you even if your subscriber SIM-card is blocked.
When does it make sense to call
Before contacting the Call Center, it is advisable to find out what questions can be answered there. So, the MTS subscriber service is ready to advise all itsusers in case of any problems related to the provision of services. In addition, by dialing 0890, you can ask the operator to activate or deactivate some service, ask you to credit the promised payment or help you figure out the Internet settings.
Before you call, consider how best to ask a question. After all, the sooner the operator understands the essence of the problem, the sooner it can be solved. Please note that the number of operators is limited, and you are not the only person who wants to get answers to your questions from a living person, and not from an information service machine.
Alternative options
The main disadvantage of the MTS subscriber service is the constant employment of operators. Not many people have the patience to call. The fact is that all calls are automatically received, but everyone who dials the number has to wait until the operator is free. At this time, he only hears the machine, which persistently offers to wait and stay on the line. That is why, even knowing the phone number of the MTS subscriber service by heart, it is not always possible to contact the operator.
For these reasons, many are wondering if it is possible to get the necessary information without calling 0890 and without waiting for at least some operator to become free. So, in addition to this, there are several more ways to obtain the necessary information. You can use the opportunity to manage tariffs and services yourself by dialing 111. You can find out your phone number if you justpress the combination of numbers 0887. But in order to find out which tariff plan you are served on, dial 11159 and press the "call" button.
If the above options do not suit you, then go to the nearest MTS communication salon. The specialists working there will help you set up the features you need, advise on any issues and connect the services you have chosen.
Calls from numbers of other operators
There are times when subscribers of other operators need to find out the nuances of the services provided by the MTS telecommunications company. In this case, a single number 0890 is not useful, it only works in the internal network. If you have any questions about the operation of MTS, but there is no phone with a SIM card from this operator at hand, then you have two options.
You can find out all your questions on the official website of the company, and you can even use the online assistant. By asking a question on the site, within a day you will receive an answer to your question. But if you want to talk, then dial the MTS subscriber service number from your phone - 8 800 250 0890, and it doesn’t matter what operator you have. You can dial this number even from a regular landline phone. Fear not, the call will be free.
Roaming activities
Quite often, questions regarding the operation of services and billing may arise in roaming. But many people think that calling an operator from other countries is too expensive, so they prefer to look for answers toquestions on the Internet or wait for the return to the country. But MTS thinks about its users, who often travel. It is for them that there is a special free number +7 495 766 0166. Through it, the MTS subscriber service is available around the clock, and calls will be free. At the same time, please note that if you are in the territory of neighboring states - Belarus or Ukraine - then you can call the regular number 0890. In these countries, it works as usual, calls will be absolutely free.
Additional features
If you want to change the tariff plan, find out the balance, make the amount of the "promised payment", block or unblock the number, then it is not necessary to find out what kind of subscriber service MTS has. You won't need a short number either. You can do all the necessary operations with the help of additional services.
For example, managing tariff plans and the list of services provided is quite easy. To do this, you can simply dial 111. Using the proposed menu, you can find out the status of your account, find out your tariff plan and phone number, find out which numbers are "favorite". But this number does not just provide the information you need, with its help you can connect a variety of services, options, change tariff packages.
True, owners of smartphones and tablets, by typing the specified combination, will receive a link that will start downloading the corresponding application. And users with regular phones can immediately use the menu in USSD-mode.
You can find out the necessary information and manage the number from your personal account, to access which you will have to register. Also, each subscriber can use a mobile assistant. To do this, you can simply dial 111 and follow the prompts of the system.
VIP customer service
If a client has spent at least 5,000 rubles on communication over the past three months or is served on the Ultra tariff plan, then the company provides him with special opportunities. For privileged users, the MTS subscriber service is available at the individual number 0990. It, like 0890, works around the clock, but unlike the latter, customers do not have to wait for an operator's response for more than 30 seconds. But the specified number will work only if you call from a mobile MTS. In this case, the call is possible even if the balance is negative. In other cases, it is better to dial +7 495 766 00 01. This number is suitable for calls from other operators, from fixed numbers and for communication in roaming.
Powers of operators when communicating with individuals
Even those who often use the MTS contact center number do not know the full list of opportunities that open up to them after they were able to get through. So, the powers of Call-center operators include the following:
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mts subscriber service short number Connect or disconnect various services. Exceptions are made only for features such as invoice delivery,providing detailed information on the movement of funds, setting an additional number to which you can send data or faxes.
- Installation of international and national roaming and international access is possible only for those persons who replenish their balance monthly over the past year or six months, but in the latter case they must spend at least 650 rubles on communication every month.
- Changing the tariff plans on which subscribers are served.
- Change phone number.
- Providing support for various network services.
- Connecting the subscriber's number if the debt has been repaid.
- Issuing lost PIN and PUK codes.
- Fax invoices.
If you can wait for the operator's response, then any of these services must be provided by the MTS subscriber service. A call from a mobile phone will suffice. You can safely complain about the actions of the operator of the center if he refuses to provide any of the listed services.
Counseling
In addition to technical support, people answering calls to 0890 can provide you with complete information on service issues, billing for various services, payment methods, debiting money from your account. In addition, the operator can explain the structure and content of invoices received by you, provide details of all conversations, merge or disconnect personal accounts.
But for legal entities to gain access to management capabilitiestariff plans, you need to know the code word, otherwise they will not be provided with information on the account by the MTS subscriber service. At the same time, Moscow does not differ from other regions, residents of the capital have access to the same list of services in the contact center as people from other regions.
