Inability to receive or send a text message from a mobile device can be due to a number of reasons. Most often, such a problem is faced by new subscribers who have only recently purchased a set with a Megafon number and existing customers who have replaced their SIM cards for some reason (for example, with a SIM card of a new format or due to the loss of the previous one). How to figure it out on your own, why SMS ("Megafon") does not come? Is it possible to do it yourself? How to find out what could be the problem: in the SIM card or in the mobile device itself?
SMS does not arrive ("Megafon"): main reasons
In a global sense, all the prerequisites that lead to the impossibility of normal use of the text message service can be divided into three categories:
- problems with equipment (technical malfunction of the device in which the Megafon SIM card is installed; the presence of prohibitions on the use of communication services establishedon a smartphone);
- incorrect operation of the SIM card (this category includes both the presence of mechanical damage and the presence of prohibitions on the use of communication services at the operator level);
- heavy load on the operator's base stations can also lead to the fact that SMS messages do not come to Megafon.
The last point is especially relevant during the festivities - New Year and May holidays, when many customers actively begin to call, write, use the Internet. In such situations, the load on the network increases, and not always the base stations can cope with it. The subscriber cannot fix such a problem on his own. He just needs to wait until the peak of activity subsides, and again it will be possible to use the connection under the same conditions.
Problems with SMS service when buying a new SIM card/replacing an existing one
New subscribers who have purchased a set from Megafon should know that all services will be connected only within a day. As a rule, voice communication is available immediately after installing a SIM card in the slot of a cellular gadget. But the SMS service can be connected only the next day. At the same time, the subscriber cannot influence this process and speed it up on his own, since the connection is made automatically on the operator's equipment. In this case, it is pointless to check the phone settings, test the SIM card in another device - just wait a while. If, 24 hours after the purchase or replacement of the SIM card, you useservice fails, you should contact the contact center. The subscriber should explain to the operator that after he bought or changed a SIM card, Megafon SMS does not come. An employee of the contact center will check whether the service is activated on the number, reconnect it if necessary.
Presence of bans on communication services
Another problem that is an obstacle to the correct use of the SMS service is the ban on incoming messages. Such a restriction can be set both independently by the subscriber and by a customer support employee, again at the initiative of the subscriber. In the first case, a person can set a restriction on some communication services in his mobile device. In the second - contact the contact center for this. How to be in this case? It is logical that the ban should be abandoned. You can do this by entering a simple command 3301111. With its help, you can disable all existing restrictions (regardless of how they were set). After that, it is recommended to restart the device and test the service.
No settings in mobile device
The main parameter that must be present in the phone is the number of the SMS center. It sends and receives messages. In most cases, there is no need to enter it manually, since it is “registered” automatically after the SIM card is installed in the phone. However, if SMS does not arrive ("Megaphone"),then you need to check if it is correct. To do this, go to the message settings (as a rule, in most modern devices they are in the SMS section). There must be a number for subscribers of Moscow and the Moscow region. For other regions of the country, different numbers are used - you can view them on the operator's website, indicating a specific area.
Performing a test for receiving / sending SMS at home
If the previous tips did not help, and still no SMS comes to Megafon, what should I do? First, you need to check what this problem may be related to. To do this, you need to install a SIM card in another mobile device and try to send a message from it and receive SMS. In the event that the service works correctly in the new device, then the problem is probably related to the previous smartphone. For example, it may prohibit services or have other technical nuances.
In the opposite case, when changing the SIM card did not change the situation, and you still cannot use SMS, then with great confidence we can say that there is a problem in the SIM card itself: the service is not connected, the SIM card has defects, etc. In this case, it makes sense to call the contact center and find out if there are software reasons for the impossibility of using the SMS service - you can do this from any number, including the city number, using the hotline number listed on the official website.
MegaFon technical support
Help solvean employee of the contact center of the operator can. If the measures taken by the subscriber did not help and the SMS ("Megafon") does not come again or it cannot be sent, then it is recommended to call the customer support line. The specialist must be informed, after which there was a problem using the SMS service (sim card replacement, installation in a new phone, etc.), and what actions were taken by the client to resume the ability to send and receive messages.
MegaFon technical support is available at 0500. The call is free of charge from the SIM card of this operator, provided that it is located in the home region. You can also try to use the form for sending a request through the operator's website, but in this case you should not hope for a prompt response - since such requests require longer processing by a contact center specialist.
Conclusion
This article would touch upon a question that worries many subscribers: what to do if you cannot send and receive messages to your number. There are quite a few reasons that could lead to this - from banal damage to the surface of the SIM card, to the lack of correct SMS center settings in the device. Subscribers are advised to test themselves, make sure that there are no restrictions and check whether the necessary parameters are available in the SMS settings.
