The hotel complex is a fairly developed system of services. This is a place where a person can not only spend the night, but also wash things in the laundry, visit a restaurant or order food in the room, take a bath or shower and much more. At the same time, the management of the hotel or inn needs to not only control the entire process of serving guests and the work of staff, but also constantly keep track of expenses in order to save money.
All this work can be facilitated by the hotel automation system. It integrates almost all areas of the hotel's life and brings them into one electronic management system.
Usually the simplest hotel automation system is used. It is based on a special key (plastic card), which is issued to the guest at check-in. Such a key not only opens the door of the room, but also brings all its life support systems into a state of readiness. When used by the client, the room is supplied with electricity and the heating system (in winter) is turned on, which were previously in standby mode.
In thismode, the room is practically not heated (only to maintain the minimum required temperature) and there is no electricity in it. At the same time, the "enterprise automation" program is triggered for cleaning, which allows attendants to visit the room using their personal card.
Thus, full control is exercised on the part of the hotel owner or manager, who can, if desired, obtain all the necessary information about the room and who visited it, and how much time they spent there. Also, such hotel management will save on heating and electricity.
In some more modern hotels, a special control panel is installed directly in the guest's room. With it, you can order food from a restaurant or reserve a table, call a maid, order a laundry or housekeeping service, set the necessary lighting or temperature, and much more. At the same time, such a hotel automation system keeps a strict record of all orders and additional services, which as a result will be credited to the guest's account.
With the help of the control panel in the room, without the participation of a porter or manager, you can activate cable channels on the TV or get a connection code to the hotel WI-FI system. In fact, it greatly simplifies the work of the hotel staff, and therefore reduces the staff. At the same time, most customers experience a certain weakness for electronic devices of this kind.kind. Therefore, such a hotel automation system can serve as an additional incentive to order certain services, which means it will help in attracting additional funds.
Separately, it is worth noting the reviews of customers who lived in hotels with an automation system. They are only positive, since a person can control his own expenses, see the entire list of services, etc., and for shy people, such a system is just a godsend.
