Often there are situations when “Unknown error” appears on Instagram for one reason or another. It can occur due to problems with the Internet: its absence or low connection speed, or due to problems on the application server itself. How to fix this situation? Let's try to figure out why Instagram writes "Unknown network error" and how to fix this problem on iPhone and Android smartphones.
What to do if there is a problem
And now, when you try to log in to your account, “Instagram” reports that an unknown error has occurred. You can try the following methods to fix the problem:
- Re-configure the router and the smartphone itself. Then restart Wi-Fi for a while. Usually, after such simple manipulations, the problem disappears.
- Checktimezone settings, whether they are correct. Correctly indicate your region and exact location. The phone should determine the time zone of the area. If the device did not do this, set the dates manually. Then restart the gadget.
- Often the reason lies in the connected virtual network. To fix the problem, just log out of the VPN service. It is also recommended to double check your internet speed.
- In case the unknown “Instagram” error has not yet been fixed, clean the temporary files folder, remove all garbage from the application. To clear the cache, go to "Settings" and open the program manager. Select an app and remove temporary content from it. You can also try deleting Instagram and reinstalling it.
- If the unknown network error when logging into Instagram is still present, please connect to the network in another way. Suppose you were connected to Wi-Fi before, try connecting to the Internet of your mobile operator. You need to check if the access points are configured correctly. Set the APN protocol to IPv4/IPv6. In order for the settings to take effect, restart the gadget.
- Check for software updates in time. An unknown Instagram network error may appear due to the fact that the application is outdated.
It's very important to keep the app updated and update it as soon as a fresh version is available. This will not only improve the performance of your gadget, but also eliminate glitches, if any. "Instagram" - popular socialitya network that works stable only if the latest version of the program is installed.
View statistics
It happens that “Instagram” writes “Unknown network error” while trying to view profile statistics. Account owners often turn to statistics to gauge the actual popularity of a page. The error may appear in a situation if the page owner has not set up the profile as a “business account”. Regular account users cannot use this feature. How to switch your account to "business":
- Enter the “Settings” menu;
- Find the “Switch to Business Profile” button;
- Select a Facebook account that will be linked to your Instagram;
- Do all the steps in order.
Also, if the statistic says “Instagram Network Unknown Error” or is intermittent, pay special attention to the following:
- If you switched to a business account relatively recently, it will take some time to collect statistics. It is worth considering the fact that the collection of statistical data is not performed on records published before the connection of the business page.
- In a closed account, statistics may be displayed with large errors.
- Statistics will not work if the account is unpopular, no one leaves comments under the posts and “likes”.
- Glitch in the app. Try restarting your smartphone and re-logging inInstagram.
- Accidentally logged out of business profile. Check if you are signed in or not.
Cause of error
Unknown Instagram network error often occurs when a user tries to link an Instagram account to a Facebook business account. But it only takes place on smartphones. The error does not occur while working on the computer.
Instructions for Android phones: reset to factory settings. This requires a hard reboot. The hard reset procedure varies depending on the smartphone model.
IPhone owners should go to the "Settings" tab, then select the "General" item and reset all data.
Please note that all data will disappear after a reboot. If the necessary information is stored on the smartphone, it is recommended that you first transfer it to the “cloud” storage.
Results
If you have tried all the methods, but the unknown error of the network "Instagram" has not been resolved, write to the support service. They certainly know the way out of the problem.
