Online stores are gaining popularity every day. Ebey, Amazon, Aliexpress - these are just the largest platforms, but how many more little-known ones?
The order system on the Chinese "Aliexpress" is very simple: you find the product, send it to the basket, fill in the delivery fields with the necessary information, make the payment, and after its confirmation, the purchase begins its journey. But sometimes, after payment, a message “pending shipment” appears (on Aliexpress). What does this mean and why is the product delayed? Let's figure it out.
A little about the stages
The purchase process goes through several stages:
- The first status that the ordered product receives on the website is "pending payment".
- payment", that is, the platform itself is waiting for the transaction of money.
- Third step - "awaiting shipment". This time is given to the seller to pack the goods and send them by post.
How much is expected to ship to "Aliexpress" depends on the particular seller. Usually, in the product description, they indicate the period during which the package will be sent. Most often, you will have to wait from two to four days from the date of payment confirmation.
What could be the reasons for the delay?
But there are situations when within a week or two you see "shipping expected" on "Aliexpress". How much longer to wait? Of course, you can immediately complain to the administration about a dishonest seller, but it's better to try to contact the sender and find out the reason for the delay.
Perhaps it's holidays in China, so the seller is simply physically unable to fulfill his obligations under the transaction. In addition, the sender can clarify how much longer you have to wait for the shipment.
Thinking the worst
Why does Aliexpress take a long time to ship? As mentioned above, perhaps the reasons for the delay do not depend on the seller himself. But there may be another situation: the sender is a scammer and he, in principle, was not going to send you the goods. In this case, if you tried to contact the seller, and he does not respond to your messages, you will have to seek to cancel the order.
How to cancel an order
Unfortunately, cancel the order without much effort with the status“Expected to ship” to “Aliexpress” (what this means, we already know) will not work. The purchase is canceled without problems before you paid for it, then the order is closed only with the consent of the seller. And, most likely, only after a detailed explanation of the reasons for the closure. If you tried to do this, and the seller did not get in touch with you, you will have to enter into a dispute.
It is worth noting that order cancellations negatively affect seller ratings. Therefore, when indicating the reason, if you want to more or less peacefully resolve the conflict, choose "I do not need this order" - in this case, the consequences for the seller will be minimal, and he will simply return the money to you. If other reasons, especially obviously negative ones, are indicated, the sender cannot avoid sanctions.
Opening a dispute
So, the appearance of the message "shipping pending" on "Aliexpress" - what is it? Is it a guaranteed loss of money? In no case. Like any online platform, this site is interested in its customers, so it protects customers first. Opening a dispute with screenshots of all attempts to contact sellers, order information and other data confirming that you did everything possible to receive your purchase is almost guaranteed to help you get your money back. The seller will be punished for bad faith.
Scammers
By the way, speaking of what it means "expected to ship" to "Aliexpress", one cannot fail to mentionsome fraud schemes associated with this status. Sometimes the seller delays the shipment, and after you contact him, he says that he himself purchased the goods cheaper than planned, or the shipping cost, usually included in the price of the goods, will be lower than originally planned. In this regard, he will offer you a discount, however, in order to receive it, you will have to re-order. To do this, the old one will need to be closed, that is, as if to confirm that the goods have arrived, and the seller, meanwhile, will open a new one with a lower price.
Of course, this is a lie. After you close the order, you can no longer confirm that the goods have not even been sent to you. There is practically no chance to prove something, even with all the necessary screenshots.
Therefore, if the seller offers to close the order before the package has been sent, you can safely refuse. And if after some time a package arrives with something that you did not order, or nothing arrives at all, you can easily return the money through a dispute.
Extension of deadlines
By the way, as mentioned above, the reasons for the delay in sending are not always associated with fraud and do not always depend on the seller. Here, for example, you see "shipping expected" on "Aliexpress" (what this can mean, you already know). And, burning with righteous anger, prepare to take action when a seller offers to extend the processing time of an order. Don't be afraid. This happens if the item you ordered is out of stock.in the warehouse (for example, after sales, the most popular goods simply are not available) or the seller, for some technical reason, cannot send the parcel in the time allotted for this site.
Usually, in the offer to extend the deadline, the seller explains the reasons for the delay. In such a situation, it’s better to agree, because, perhaps, as compensation for waiting, the sender will put a discount coupon or other pleasant surprise in the package. In addition, if you chose this particular seller from dozens of others, then you were attracted by something in his product - and it is far from certain that if the offer to extend the term is rejected, you will be able to find exactly the same product for the same price from another seller..
Conclusion
Like any online store, Aliexpress has its own rules:
- if the goods do not arrive for you for a long time, open a dispute;
- if the same product is not sent from China for a long time, also open a dispute;
- if the goods arrived in an inappropriate condition, open a dispute again.
At the same time, sometimes it is necessary to enter into the situation of another person, take into account holidays, lack of goods in stock and other factors that are beyond his control. Therefore, if your purchase from "Aliexpress" still does not start its journey, try first to understand the reasons for the delay, and then proceed to extreme measures.
