With the advent of virtual stores, ordering online has become much easier, faster and more profitable. At the same time, the choice of such boutiques is truly impressive. These can be specialized and narrow-profile stores or those where you can buy everything from socks to a car. A large assortment is also offered by the Empire Techno online store. Here, of course, you can’t buy a passenger car, but you can find a lot of electronic and household appliances for home, office, and even small private companies, such as car washes.
Brief information about the company and website
“Techno Empire” is an online store that has been operating for many years on the World Wide Web. Specializes in the remote sale of household and electrical equipment.
All sales of the company are carried out through a personal Internet platform, open at imperiatechno.ru. The products presented on the site are not manufactured by the company itself. In this case, it plays the role of an intermediary between the buyer and the manufacturer, since it purchases all its products from the warehouses of the largest equipment manufacturers in Moscow and St. Petersburg.
The company's website has a presentable appearance, easy navigation and clear controls. For those buyers who visit the site for the first time, there are additional tips and instructions, a step-by-step guide. All products are divided into categories, which greatly facilitates the search. This information is confirmed by numerous user reviews. Techno Empire is a store where you can place an order in just a couple of clicks.
What products does the company offer?
Currently, the Empire Techno electronics store offers the following product groups:
- Large household appliances (refrigerators, wine cabinets, dryers, gas boilers).
- Built-in appliances for the kitchen (ovens, hoods, microwave ovens).
- Small home appliances (bread makers, fryers, food processors).
- Appliances and electrical appliances for household needs (vacuum cleaners, irons).
- Devices for recovery and personal hygiene (massage machines, trimmers).
- Children's products and accessories (car seats, baby monitors).
In addition, in the assortment of this online store you can find climate and computer equipment, portable and portable appliances for home, summer cottage, office, plumbing, furniture and even household chemicals. If you believe the reviews, "Techno Empire" has an impressive assortment that any domestic hypermarket of equipment and electronics can envy.
Where is the Empire Techno store located: addresses
The company is located in Moscow and St. Petersburg. If you live in the capital of the Russian Federation, the Moscow office of the company, located at the address: Lunevo, Moscow Region, is more suitable for you. In St. Petersburg, the representative office of the organization can really be found on Kubinskaya street, 84.
Easy to order and easy to install
From the words of users, it becomes clear that, in addition to the speed and convenience of placing an order, the company offers services for the installation and commissioning of purchased equipment. Installation services are usually performed by representatives of two organizations: Phoenix or T10 Service.
You can use these services by leaving a request on the website of the online store. According to users, the installation of equipment is usually carried out the next day after the delivery of products.
Quality of the purchased goods
According to the company's policy, all equipment and electrical appliances that come from the manufacturer are endowed with all the necessary quality certificates. Moreover, representatives of the company carefully check each model for its integrity and the presence of defects. At least this is what the representatives of the company are convinced of. But is it really?
If you carefully study all the reviews, "Techno Empire" is a store that leaves a double impression of itself. On the one hand, you can find a lot of positive statements about the company, and on the other hand, the same number of negative opinions.
Manyusers do not get tired of praising the high quality of the goods they purchased. They tell how they comply with European standards and recommend them to their friends. Others, on the contrary, talk about the very dubious quality of products. They leave negative and sometimes even angry reviews. The techno empire, in their opinion, should monitor the quality of the products it sells better. For example, many complained about external defects in equipment, the presence of dents and cracks on the body and covers. Others got electrical appliances that quickly broke down.
How realistic is it to get a refund or exchange?
To resolve disputes arising from buyers after payment and receipt of the goods, the company provides for a refund or exchange of damaged equipment for an alternative model. In this case, the return or exchange of the purchased goods is possible no later than 2 weeks from the date of its receipt.
These options, according to the rules of the company, will apply only to those types of products that do not meet the stated requirements, are inoperative or have a factory defect. In other cases, returns and exchanges are not carried out. This is how Imperia Techno works in Moscow and St. Petersburg.
According to users, it is possible to exchange a product that is damaged or does not match the description, but it is very difficult. According to buyers, it becomes clear that the representatives of the company are either very busy or deliberately playing for time.
Is it important to check the goods upon receipt?
It is possible to refer to incompleteness or visual defects of products only during visual inspection and upon receipt of an order from the Imperia Techno store. St. Petersburg and Moscow are two cities where there are representative offices of the company, where you can come in person if necessary.
However, according to buyers, getting to the organization's offices is not so convenient. Therefore, no matter how fast the courier is, the parcel should be inspected and be sure to open it with him. Otherwise, the problems with the received goods will become exclusively yours and it will be very difficult for the company to prove anything. In addition, the company's website warns in advance that they are not responsible for the fault of the buyer. This is when you do not immediately inspect the goods and check their performance, but do this only after the courier has left.
How do I return?
To complete a return, customers must complete the following steps:
- Download the electronic version of the application form.
- Fill it out and send it to the specified email address.
- Support the statement with photographs indicating the defects and the reason for the return.
If a master went to repair your equipment, the application must be accompanied by a repair report.
In short, this online store has its advantages and disadvantages. After studying the reviews, you can understand whether it is worth resorting to his services or not.
