Surely everyone at least once in their life experienced an exciting and pleasant feeling when they opened a package from a distant relative or friend, or received a long-awaited order from an online store. And what a shame it is when the long-awaited cargo “gets stuck” on the way to you at various sorting points of the Russian Post!
Unfortunately, many users of postal services do not understand the rules at all, which often causes unpleasant situations in which a person does not know how to figure it out correctly. Let's analyze the information together.
You are the sender
When sending a parcel at any post office (not only in Russia), the shipment is assigned a unique track code, according to which it is further processed and registered. With this code, the shipment is tracked.
This code is always indicated on the parcel payment receipt. Therefore, if you want to be sure that nothing will happen to the shipment, always keep the receipt, but rather take a picture of it.
So you sent the package,received a check and saw the track code. What's next? How do I know if the package has arrived?
These options are available:
- Then you go to the official website of the Russian Post russianpost.ru, find the "Track" field and enter the track code from the check there (if the track code contains letters, enter them too, be sure to without spaces). You can track your package here. As soon as you see the status "Arrived at the place of delivery", you can inform the addressee that his package has arrived at the post office.
- Also, the addressee learns that the parcel has arrived and is waiting for him, with the help of a notice that the postman must put in his mailbox the day after the arrival of the parcel. Or, if you tracked the shipment and informed the addressee about the arrival before the postman brought the notice, you will need to provide the employees of the department with the track code of the parcel and inform that he would like to know if the parcel has arrived at the post office.
Problem Solving if you are the sender
If you suddenly notice that the parcel has started to "walk" around the sorting points and does not want to go to its destination, it is advisable for you to go to any branch of the Russian Post with a check and ask for a form to fill out an application for search. After filling out, you give it to the postal employee, he is obliged to make a copy of the check and certify the application with a seal and signature, then tear off the spine of the application and give it to you.
According to the regulations, the time for consideration of such applications is 2 months, but, as a rule, the investigation beginsearlier, and parcels are quickly redirected to the correct address. Such errors with the movement of items to different sorting points are associated with an unfinished automation system: in some sorting points, parcels and other items are processed by machines that read the track code from the cargo shell and choose its direction. The next sorting point, in turn, recognizes that the package was delivered to them by mistake and redirects it back. After drawing up an application for a search, the employees of the Russian Post Inspectorate issue an order to remove the shipment from automatic processing and redirect it manually.
You are the recipient
Foreign sites of online stores attract buyers with attractive prices and an unusual assortment. Let's say you are the recipient. How to be? How do I know if the package has arrived?
First of all, ask to send the same track code. Russian track codes consist of 14 digits, international ones consist of four letters and nine digits (two Latin letters at the beginning of the track code, 9 digits, two Latin letters at the end, indicating the postal code of the sender's country).
Now, in the same way, go to the official website of the Russian Post and track your shipment. Always check with the sender in advance whether the parcel will be tracked outside his country, as there are several types of shipments: simple and registered. Parcels a priori come with a track code that can be tracked all over the world, but small packages in which sellers from Aliexpress and similar online stores pack goods are simple andcustom. Simple ones cannot be tracked on the territory of the Russian Federation, and if the shipment has not reached you, it will not be possible to find it.
Problem solving if you are the recipient
Let's imagine that you are waiting for a package from the USA. You see that she stopped at customs, and has not moved anywhere for a week. In this case, there are two options:
- Apply to the sender with a request to write a search statement at his post office (if the package is "stuck" in his country).
- Ask the sender to send a photo of the receipt for the package so that they can go and write a search statement on their own. If it is not possible to receive a photo of the check or there is no connection with the sender, they will definitely refuse to write an application for a wanted list.
How do I know if the package has arrived in the mail?
There are several ways to find out the location of the parcel at the post office. Let's take a look at them:
- Use the tracking service on the official website of the Russian Post, which was mentioned above.
- Go to your post office with the track code and ask the staff to find out if the parcel has arrived. They can also look at the location of the shipment in the same way as indicated in paragraph 1.
- The sender may, when sending, request to issue an additional service - SMS notification. This service costs 10 rubles, applies only to shipments within Russia. Specify the recipient's phone number, and when the shipment arrives at the department, an SMS notification will be sent to the specified number with the messagetrack numbers and numbers of the department where the parcel arrived.
- Wait for the notice to be dropped by the postman.
Conclusion
There is nothing complicated in sending and receiving parcels using the Russian Post, the main thing is always to keep the receipt, as it is the main proof that you have the right to find out the "fate" of your shipment. If you know these simple rules, receiving and sending parcels will only be a joy.
