Most Internet users sooner or later try to use it to order various goods with delivery. AliExpress has become the most commonly used recently. It has a wide range of goods at low prices, which, even if transportation is necessary, are cheaper than in ordinary stores.
Problems logging into AliExpress
In November and December 2014, many users had a big problem, they could not get to the site due to the fact that AliExpress was blocked. This was very unfortunate news for many users, especially those who were waiting for packages with paid goods or who were running out of time for the transaction.
During the malfunctions, users have come up with several ways out of this situation:
• Change browser. Many users wrote that Opera and Yandex. Browser loaded the AliExpress page.
• Using Turbo mode. In it, loading occurs without animation, which significantly increases the speed.connection to the server.• Change of IP address as a result of using various programs or anonymizers. This method helped, since AliExpress was blocked only for users from Russia.
Causes of problems
A lot of time has passed since the troubleshooting, but the true cause of the access problems is still unknown.
The network discusses two options for which AliExpress was blocked:
• The blocking occurred due to the order of Roskomnadzor, which found an advertisement on the site for the sale of smoking mixtures. There is also information that this has happened more than once and probably will happen more than once.• There is a problem in the authorization path. To get to a server in China, you need to overcome registrations in Europe and the USA. There was a problem with the routing, which caused problems. This problem may also reoccur in the future.
What should I do if authorization on my account fails?
Technical or legal problems with the site are far from the only reasons for denied access. The most common problem is that during authorization, a message appears that your AliExpress account has been blocked.
There are several reasons for this problem:
• You have been identified as a fraudulent buyer.
• You have not completed the account verification process.• System failure.
If you have not passed the registration confirmation, then you can correct the situation. On the page with a message aboutaccount lock you can find 4 links. You need to go first and upload a scan of your passport. After that, the application for granting access will be considered. The situation can be more serious if you provided an invalid email address, only partial access will be restored to you so that the package from AliExpress can reach you and, in case of receiving a poor-quality product, you can file a claim.
Failures in the AliExpress store
As it turned out above, a failure can be not only a complete failure of the site to load, but also blocking access to your personal account. The most important rule in such cases is not to panic. If the failure continues for several hours, you can write to the support team. Just remember that the appeal must be made in English, since the support service currently exists only on a foreign server. Despite everything, the AliExpress online store is still one of the most popular shopping portals. Its advantage is that the support service tries to respond quickly to requests, and the developers strive to make the portal better. We hope we were able to help you with some of your questions regarding this store.
