You can find millions of reviews about the QIWI payment system on the Web. And not all are positive, despite the simple registration procedure. The most popular and dead-end question among users is “How to delete a QIWI wallet?” Everything is not as simple as it might seem at first glance.
Can I delete Qiwi wallet?
The first thing that catches your eye when you enter your personal account on the service is the absence of the "Delete account" icon. She is nowhere. Naturally, the user asks the question: "How can I delete the QIWI wallet if I don't need it?" And in general, is it possible? There is a way, but it takes quite a long time and requires ingenuity.
Step One: Contact Customer Support
To do this, you will need to log in with your login (phone number) and password to your account. Look for the "Contact Support" tab. Fill in all fields:
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how to delete kiwi account account number (i.e. numberphone);
- e-mail (the one you use, because it will receive a response from the service workers);
- topic (from the drop-down list, only "other topic" is suitable);
- reason for applying.
What can be written in the last column? For example, the following text would be suitable: “Hello! Please tell me how to delete an account in "QIWI" by number(indicate your number in the international format, through +7). I also ask you to stop processing my data, disable all mobile and mailing lists, since I no longer need them. FULL NAME". Click the "Submit" button. Wait for a response, which can come at any time (usually no later than 48 hours after contact).
Step two: read response, redirect
The standard procedure practiced by the QIWI support service is a transfer to another service. You will receive a letter that in order to delete your data and wallet, you must contact the e-mail "[email protected]". Write a letter to this address. You can use the same text as for the support service, or you can write something of your own. For example: “I want to delete my data and wallet, because I won’t use the attached SIM card. Please determine me out of the system." In the subject line of the letter, you can specify "Account deletion".
Step three: study of the contract-offer, counterarguments
It should be noted that service workers are very reluctant to delete users. More precisely, they are looking for all possible ways not to do this. Common practice: a request for removal from the system comesapproximately the following answer: "Before deleting the QIWI wallet, you need to provide scanned pages of the passport and the agreement for using the SIM card." You are not required to do this! You didn't provide this information when registering, so why should you provide it when deleting? Feel free to reply: “You did not request this information when I created my account. Why do I need to scan my documents now? You can send all the necessary passwords to my number(indicate the number to which the binding is made). With a probability of 99%, a message will come to this with a link to a clause in the service offer contract. If you carefully study this document, you will notice that there is not a word about the client's passport data.
Step four: stand up for our cause
Write a response to the system workers with something like this: “I asked you a question about how to remove a QIWI wallet from my personal account on the site. This is already a guarantee that I am the owner of the account. If you need verification, send me codes and passwords to my phone number (specify it again).” In most cases, the security service gives up after such arguments. Sometimes it happens that you have to write the same thing several times until you get to the right employee.
Step five: successful removal from the system
The last thing they can demand from you (and demand with a probability of 99%) is the last 3 payments. To find them, go to your payment history and simplycopy (Ctrl+C). It does not matter how long ago the operations were performed, even a year, even a day ago. Submit this information and wait for a response. No later than 48 hours later, your email client will receive a notification that the application for deletion has been accepted, the wallet will be deleted within 24 hours. After a while, do not be lazy, check if you can log into your account.
Difficulties and surprises
This method works only if the SIM card was not lost by you and is on hand. What if it's not? First of all, contact the mobile operator with a request to restore the number. This is the only way you can get into your QIWI account. The system simply does not provide that the user can change the phone number, lose the device or SIM card. How to delete accounts in "QIWI" yet? No way. After a period of time (6-12 months) of user inactivity in the system, a notification is sent to e-mail that the wallet will be deleted within 24 hours if you do not follow the link. Only in this way will your accounts be deleted, but you will not be able to check this if the number is not at hand. Do not try to contact support via Skype, because you still need to enter your personal account to contact. Only in this way the system will register the activity of the wallet and the service request. Be careful! Do not provide your passport details, as they may fall into the hands of scammers. Read agreements and contracts carefully.
