Caught in an emergency and don't know who to call first? Now there is no need to waste time deciding which service to call. It is enough to know how an emergency call is made. 112 can be dialed from absolutely any phone and tell about the reason for the call. The operator will determine which rescue unit should come to you.
Unification
The idea of introducing a single number for all rescue services in Russia appeared back in 2010. In December, the President signed a decree, according to which one contact phone number was to be recognized, which can be contacted in case of any emergency. It was assumed that the transition to the new number would be gradual, over the course of several years, the usual contacts of the ambulance, police, fire and other services would function along with a single number. Such joint work is planned until 2017, after which only the emergency call 112.
The next step towards the creation of a single number was carried out at the end of 2012. At that time, Putin signed a decree, according toto which the creation of one system for calling any emergency service was to begin. The number, which will only accept emergency calls, was determined in March 2013.
From mobile or landline?
It has long been possible to call the rescue service from a cell phone by dialing 112. But this number has become publicly available since August 12, 2013. Until that date, the specified number worked in pilot mode in certain subjects of the Federation. It was available in the Astrakhan and Kursk regions, in Tatarstan and other regions.
At the same time, it is worth noting that until 2017, an emergency call is also available at the usual numbers: 01 for the fire department, 02 for the police, 03 for the arrival of an ambulance, 04 for calling the gas workers. True, in this format, these numbers will most likely be valid only until the end of 2014. At present, it is better to start getting used to the new input format: first you need to put the number 1. That is, in order to call an ambulance from your phone, it is better to dial 103.
Job prospects
As conceived by the developers, an emergency call to 112 allows you to quickly connect the victims with the service they need. You can call it when you need the police, ambulance, fire or gas service, "Antiterror", emergency. The specified line operates around the clock, without any breaks, and even more so on weekends.
To simplify the work, a bill was developed, according to which telecom operators can find out and transfer to the selected servicethe caller's coordinates and other information that is necessary for the most accurate and correct call processing. The provision of such data is aimed at speeding up the work of emergency services.
Cost of creating a single service
Of course, the introduction of a single contact phone cost the state a lot. In order for the emergency number to be able to work on the territory of the entire Federation, almost a billion rubles were spent. These funds were distributed among the regions of the country.
They were spent on the development and start of operation of special centers involved in call processing, building premises, equipping offices, and training personnel. For example, the pilot Kursk region received 39.3 million for the implementation of the number, and 137.9 million were allocated to Tatarstan.
Service fee
All calls to the emergency number are free of charge. You can dial 112 both from a regular landline phone and from a mobile phone. It does not matter where exactly you are - in the center of the metropolis or in a distant village. You can call this number from anywhere. Separately, it is worth noting that an emergency call is made absolutely free of charge. You can dial 112 from your mobile even if you don't have any money in your account. Calls will also be available if your cell phone does not have a SIM card or it is blocked for some reason. The only hindrance to a call from a mobile phone will be the complete discharge of the battery.
It is worth noting separately that it does not matter at allWhich carrier are you using. Of course, each of them provides their own emergency numbers, but sometimes not everyone can remember them. It is much easier to learn one emergency number that you can use in any emergency.
Information processing and responsiveness
During the operation of the program in the pilot regions, specialists could evaluate its effectiveness. Taking into account the fact that a lot of money was spent on the introduction of a single number, it was important to understand how well this system works, whether it has any advantages compared to standard, familiar to all numbers.
As practice has shown, the response time when using the number 112 was reduced by almost 20%. That is, each individual person receives help faster. And if we are talking about emergency situations, when a person cannot decide where to call first, then the efficiency increases even more. For example, having witnessed a crime in which the victim was seriously injured, a person needs to decide what is more important - an emergency call to the police or an ambulance? On the one hand, the victim needs to be provided with medical care as soon as possible, but on the other hand, during this time the offender will have time to escape. It is much easier to dial one number - 112.
Benefits for citizens of the country
Speaking of improving the speed of response, one cannot but pay attention to other positive aspects from the introduction of a unifiedcontact phone. First of all, it is worth noting that in a critical situation, many could confuse the numbers of the police, ambulance or fire department, it is much easier to remember a single number, by which an emergency call is made in any critical situation. The phone is the same for the whole country - 112.
The advantages of introducing one number also include fixing all calls in one system, so not a single call will be left unattended. Specialists can also be connected to the conversation, who can provide psychological support or tell you how to behave in a situation that has arisen.
Government benefit
By creating a single number that can be used at any time for an emergency call, the state, of course, takes care of its citizens. But do not forget that the country itself receives certain benefits from this. A person does not call several numbers, thereby increasing the load on the specialized dispatch networks, he contacts all emergency services using one number. In addition, the introduction of the number 112 made it possible to automate a number of processes. For example, when receiving a call, the operator automatically fills out a card that immediately displays the phone number (and information about its owner). This significantly reduces the time it takes to receive a call, and therefore speeds up the response.
All created cards must be filled in, none of them can be skipped. The actions that were taken should be recorded in it. It helps to control the whole processhelping those in need.
Also, an analysis of all calls received by a single number allows us to assess the situation in terms of security and the level of public he alth in the region. The use of a single dispatch base also favors the normal interaction of all related emergency services.
Do not forget that in order to create the number, it was necessary to develop a new technical base, make non-standard decisions to maximize the process of its implementation. And all this, in turn, affects the innovative development of the state.
Western counterparts
It is worth noting that Russia did not become an innovator by introducing a single number that calls emergency services. This system is practiced in many countries. The first single emergency number was introduced in the UK in 1937. From that moment on, it was possible to get through to the police, fire department or doctors by dialing 999.
In Australia, since 1961, all emergency calls are accepted by number 000. At first, the service worked only in big cities, but in the 80s it already covered the entire territory of the country. In New Zealand, a single contact telephone was introduced in 1958. The government decided that the most convenient way in an emergency would be to dial 111.
The most famous emergency service in the US did not start operating until 1968. Even many Russians know that in order to call rescuers in the States, you need to dial 911. It is worth noting that using this number throughout the countrybegan only by the end of the 80s.
