Tricolor TV subscriber support specialists are most often asked a question related to the fact that there is no reception of television and radio channels, and the message "No access", "Scrambled channel", "Error "0" appears on the TV or "No signal".
Error "0" on "Tricolor TV"
What should I do if this message appears on the TV screen?
Most often, the error "0" appears when access to view channels disappears. This is usually due to a glitch in the receiver's software. There can be many reasons, up to a voltage drop in the mains.
In any case, if an error "0" occurs on "Tricolor TV", experts advise what to do. First of all, turn off the power to the receiver for a while. Then turn it on again. This procedure takes about five minutes. When using the conditional access moduleyou need to take it out, and then put it back in the receiver.
Very often, instead of the "0" error message, the screen displays information in the form of "DRE Encrypted Channel". At the same time, it is impossible to watch live broadcasts.
So what does the error "0" on "Tricolor TV" mean? The answer should be sought in the causes of the problems. There are universal ways to solve this problem, which are suitable for all types of receivers that are used to receive channels provided by Tricolor TV. They can be used when channels are not displayed, but the "Info channel" is working.
Fix "0" error
If an error "0" is detected on "Tricolor TV", how to fix it yourself?
First, you should check if the subscription to the package services has suddenly ended. This is done in your personal account on the official website or in the menu of the receiver itself. If the subscription has expired, then this may well cause a similar error.
The access card may not be installed correctly in the receiver, so you need to check that it is installed correctly in the appropriate slot in the receiver. If a conditional access module is used instead of a card, then the verification should be done in it.
If the card is inserted correctly, when you press the ID button on the remote control, a message will be displayed on the TV screen displaying its number.
Also, if an error occurs, it will not be superfluous to try resetting the receiver to factory settings. In other words, reset them.
This operation is quite possible to do on your own. You need to enter the receiver's menu and go to the "Settings" section. You will need to enter a four-digit code - we dial four zeros 0000. After that, you need to find "Factory settings" and select the line "Delete settings", along with the list of channels. There is nothing dangerous in this operation, after rebooting the receiver using auto search, channels can be found again. Most often, after this, the error disappears.
If the subscription is over, and if the channels from the "Single" package are not accepted, it is possible to search for free channels. They are usually at the very end of the list.
In a situation where the receiver has been turned off for a long time, there may also be a problem with the error "0" as soon as the receiver is turned on. How to fix the "0" error on "Tricolor TV"?
You should not turn off the receiver, but leave it on for eight hours, wait until the error disappears. Most often this happens much earlier, in an hour and a half. But this is only if both the antenna and the receiver are in good condition.
Other causes of error
If an error "0" appeared on "Tricolor TV", what should I do if the cause of the error "0" turned out to be poor quality or low level of the received signal from the satellite? Orlack of activation keys. In this case, simply leaving the receiver on for a long time will not help.
You can either send a support request or try to fix the antenna yourself.
It must be remembered that when the receiver is expected to be activated, it must be turned on on the first channel - that is, on 1ORT, and no other. Whether it's live or not.
If the CA module malfunctions, this error may also appear. To determine the version of the installed software on the receiver, press on the remote control to enter the "Status" menu section. You can restore the software yourself, while it is better to leave the repair to a specialized service center.
In most cases, the "0" error also appears when the satellite receiver is overloaded.
How to fix the problem
Having de alt with the question of what the "0" error on "Tricolor TV" is, we perform several actions to eliminate it ourselves:
- Wait a while (usually 8-10 minutes) and the channel will most likely start broadcasting on its own.
- Reboot the receiver by turning it off for 3-5 minutes and turning it back on.
So in what situations does this error most often appear.
The message "No signal" is displayed on the TV
Firstly, first you need to try to determine who issued thismessage - TV or receiver. You should press the OK button on the remote control - if the outcome is favorable, the Tricolor TV channels should appear on the screen. Otherwise, an inscription will appear that the list of channels is empty (which means the error "0" on Tricolor TV).
If the receiver responds normally to pressing the button, then the cause of the error may be hidden:
- If a satellite dish of small diameter (from 50 to 60 cm) is used, or it is installed poorly and incorrectly configured, then the signal may be absent due to the manifestation of precipitation. It can be rain, snow, even dense clouds.
- Antenna tuning may have gone wrong. For example, due to strong winds or a blizzard. You will either have to fix the satellite dish yourself, or call a specialist.
How to set up the antenna yourself
In principle, there is nothing difficult to set up. You just need to change the position of the antenna and follow the TV screen. Move the antenna should be gradually, slowly, literally centimeter. As soon as an image appears on the "Info" channel, the antenna must be fixed.
If you call up a special scale showing the signal strength by pressing the red button "F1" or "i" twice on the remote control, the signal strength will be on the left of the screen, and its quality on the right. For channels to be received stably, it is necessary that the signal level be at least 70%.
There is a situation when some channels are notare displayed, a message appears stating that there is no signal, while others are displayed normally. The reason for this may be that the transponders have changed - the frequencies on which the channels are broadcast. You need to rescan them either in manual or automatic search mode.
You will have to enter the menu and select "Search for Tricolor TV channels". Then scan the channels.
An error may also occur if the satellite antenna converter fails. Then you have to replace the converter itself.
When the reason is that the coaxial cable is damaged, it is necessary to replace the cable. You can repair it, but the signal quality may be worse. The cable junction may cause additional interference in channel reception.
Receiver does not respond when OK button is pressed
- When a GS 8306 receiver is used, there is often random movement of the outputs of the receiver itself. The fact is that on the remote control in its upper left part there is a button, accidentally pressing which leads to a change in outputs, the image disappears. You can check which output is currently active by looking at the indicator visually. RCA - bells are shown, HDMI - the indicator glows at its bottom.
- It is possible that the cause of the error is the television receiver itself. It is necessary to check if the accidentally switched input is not connected incorrectly. You need to find the "Resources" button on the remote control and press so that the output matches the selected mode - Scart, HDMI or RCA.
Ifon the screen of the television receiver, one of such inscriptions appears as "Scrambled channel DRE", "No access", "Error "0", then check the following:
- "TV Tricolor" subscription activity. The error "0" on the second receiver is also checked either through the personal account on the official website, or in the "Personal account" section of the receiver.
Service subscription active
- You should make sure that the receiver detects the "Tricolor" smart card.
- Whether it determines the ID number of the satellite receiver.
Receiver menu item "Status"
If there is no ID number, then:
- If you use a receiver that uses a smart card to receive channels - models GS 8306, GS 9303, GS 8302, GS 8304, GS 8300N, after disconnecting the receiver from the network, remove the card, make sure it is installed correctly, plug it back in and plug the receiver into the mains.
- If the receiver works without a card, and these are receivers using MPEG2 - GS 8300, GS 8300M, most likely the access module is broken. You will have to contact the service center, where the module will be repaired.
If the ID-number is defined and the subscription has not ended, then:
- It is necessary to reset the settings to the factory settings, reboot the receiver, after which the setup wizard will be activated and the channels will be scanned again.
- If the receiver has not been turned on for more than three days, you will have to get activationkeys again. To do this, having overloaded the receiver, it should be turned on on the "Info channel" channel, and if it shows, then go to the "Film screening" channel - after which the channels usually decode themselves.
So that the "0" error does not appear on Tricolor TV in the future, what should I do if the receiver turns off after all, when leaving for a long time, for example? Will have to reactivate the keys.
To prevent the error message from appearing in the future, you should sometimes leave the receiver plugged in, for example overnight.
