How to terminate the contract with Rostelecom? Many people have to face this question for various reasons: a provider competitor offers more favorable conditions for the provision of services, relocation, dissatisfaction with the quality of television (Internet or telephony), etc. Whichever of the situations described above occurs, subscribers using the services of Rostelecom, you should know that the principle of termination of contractual obligations is the same. In this article, it will be discussed in detail. Also, below are some of the nuances that all users of the provider should remember.
How to terminate the contract with Rostelecom: four simple steps
- Preparing documents (a detailed list will be given below).
- Let's go to the office and write a statement. The form will be provided by a service center specialist. You can also fill it out in advance by downloading a sample from the official website of the provider. Third-party web resources should be avoided, as they may not have the most up-to-date document layout.
- We carry out the return of equipment. This item is relevant incases when a set-top box, router or other equipment was rented. If the subscriber uses his own set-top box, for example, or purchased it (including on an installment plan) from Rostelecom, then go to the point below.
- Pay the received invoice. The document for payment will arrive in the first days of the next month. For those who use communication services from the operator in question, they know that charging for communication services provided, for example, in the current month, will be carried out in the first days of the next month.
Who can terminate the contract?
Only the person whose data was used when concluding the contract can terminate the contract with Rostelecom on the phone (as well as on the Internet and TV). There are cases when:
- the subscriber does not have the opportunity to contact the provider's salon due to employment / remoteness from the place of residence;
- subscriber died.
In the first case, you can send documents by mail. In order not to lose the original documents during shipment, make copies of them. Waiting for a response with such an application can take a long time, so it is not recommended to resort to it. It is safer to visit the office and complete the application in person.
For those subscribers who are interested in how to terminate the contract with Rostelecom without contacting the company's branch, the fact that you can send your relative or friend instead of yourself will be good news. In this case, you must firsta power of attorney (this can be a “general” power of attorney to perform any actions or a power of attorney to terminate the contract for communication services) from a notary public.
If a subscriber who has entered into an agreement with Rostelecom has died, then his relatives also have the right to contact the provider's service center and write a statement. What documents you will need to take with you will be described below.
List of documents required to close the contract
When visiting the office in person:
- original passport;
- a copy of the agreement on communication services (if it is missing, then you can do without it, because the second copy is in the archive with the provider);
- equipment transfer and acceptance certificate (such a document is issued every time a subscriber purchases equipment or rents it from a provider when concluding a service agreement);
- equipment listed in the act (this item is required for those subscribers who previously rented a set-top box and / or router).
Equipment must be returned in any case if its lease is specified in the contract. Failure to return will result in it continuing to charge a higher monthly fee than previously charged, although services will no longer be provided by the provider.
How to terminate an agreement with Rostelecom for the Internet or another service, if the subscriber who entered into the agreementdied?
Relatives, having a death certificate in their hands, can contact the service salon and write a statement. You will need to have an identity document with you. If the contract includes "equipment for rent", then it will be necessary to return it. The presence of other documents will be a "plus".
When contacting a trustee service center, you must have a complete package of documentation plus a power of attorney to perform operations.
Where to apply with documents?
Far from any salon with a Rostelecom sign above the entrance should be contacted to perform such a complex procedure as terminating a contract. Where to terminate the contract with Rostelecom can be found on the provider's website or clarified by the toll-free support line number. Most often, such actions are performed in service centers. Sales offices and information counters will refuse to perform this operation. Rostelecom has combined salons where it is possible to conclude an agreement, receive information on it, and also terminate it.
Return Equipment
Rostelecom provides its customers with the opportunity to use the company's equipment (lease it) and buy it (immediately or in installments). In the first case, when a set-top box or router is taken for temporary use, they will need to be returned upon termination of the contract. The performance of the equipment will be carried out by a company specialist upon delivery of documentation and equipment.
It is possible that the equipment is purchased by the client. Payment for it can be made one-time (in full) or monthly (in installments).
The type of equipment purchase is specified in the contract. Therefore, it is recommended to carefully read its contents in order not to receive an unpleasant surprise later.
In what case can termination of the contract be denied
Often, subscribers who want to stop using the services of the provider we are considering have to face a number of difficulties when closing their personal account. Many complain that they are denied termination, referring to the debt. Indeed, the only reason a service center specialist can refuse to accept an application is the presence of a debt. The absence of payment for the previous period is not considered a debt (after invoicing, receipt of funds until the 25th day of the month is acceptable).
Other details
- As mentioned earlier, you can terminate the contract with Rostelecom for home Internet only if there is no debt on the account. Therefore, it is recommended to pay it off immediately and only after that go to the branch to terminate the contract.
- In case of early termination of the contract, recalculation for communication services is possible for those users who connected to the provider during the period of promotions. The application of the recalculation mechanism in a particular case should be clarified with the company's specialists.
- After termination of the contract, it will be necessary to pay the accrual for the previous period. The invoice for payment will arrive in paper or electronic form at the beginning of next month.
- If you want to refuse one service of the company and continue using the second one (with a complex connection), you should also contact the communication salon and write a corresponding application.
How do I know if I have a debt?
Before contacting the office of the company and writing an application for termination of the contract, you should make sure that there is no debt on your personal account. This can be done by phone, by calling the company's hotline or looking in your personal account (on the official website or in the mobile application). Also, during a personal visit to the provider's office, you can find out if there is a debt. Only after that it will be possible to receive a form for filling out an application for termination of the contract. By the way, most of the company's branches have ATMs and special payment terminals, using which you can not only pay the existing debt, but also make a monthly payment on your personal account for any of the services used under the contract.
Conclusion
In this article, we examined how to terminate the contract with Rostelecom for television, telephony and Internet services. Regardless of which service is used, the way to disable it is the same - you need to contact the provider's service salon. This also applies to situations where it is necessary to terminate the contract with Rostelecom.to your home phone.
You can also send an application by mail, but in this case you cannot be sure that it reached the addressee and was considered by him. To perform such serious operations, it is recommended to contact Rostelecom salons.
